Job Description

As the Manager IT Applications - Epic Ambulatory and Population Health, you will play a critical leadership role at the intersection of technology and care transformation. This position offers a unique opportunity to lead high-impact initiatives using Epic's Ambulatory and Healthy Planet platforms, driving population health strategy, advancing value-based program management, and enabling clinicians with the tools they need to deliver proactive, coordinated care. This role is also instrumental in supporting consumerism to enhance how patients connect to care, navigate services, and experience continuity across the care continuum.

You will lead a talented team supporting mission-critical applications that power ambulatory care and population health programs across the health system. From optimizing workflows to enabling new models of care and payer collaboration, your work will directly influence quality, outcomes, and patient experience.

Job Overview:

The Manager IT Application's role is to supervise and maintain the organization's repository of software applications through best practices and the appropriate staffing and management of a technical team. The Applications Manager is responsible for ensuring the application systems and supporting application technologies operate at maximum efficiency, optimal cost effectiveness and highest level of customer satisfaction. The Applications Manager is also responsible for planning and coordinating the processes required for applications and systems necessary for business operations. This individual will apply proven communication and problem-solving skills to guide and assist application staff and other information technology teams on issues related to the design, development, and deployment of mission-critical information and software systems. This role will primarily be responsible for management and support of the Epic Ambulatory and Population Health modules for the health system, along with other responsibilities as assigned.

Job Requirements:

Bachelor's Degree in Information Systems or relevant fields of study
Equivalent experience accepted in lieu of degree
Epic Ambulatory, Healthy Planet, Value-Based Program Management experience
Proven experience in overseeing the direction, development, and implementation of software solutions
Excellent written, oral and interpersonal skills
Strong customer-service orientation
5-7 years experience in a related field

Job Responsibilities:

Complete staff performance recommendations on time.

• Recommend disciplinary action or promotion path as appropriate.
• Manage project resources appropriately to ensure quality of work life balance.
• Provide team leadership to ensure projects are completed on time and on budget within the project schedule.
• Removes barriers to ensure projects and initiatives move forward on schedule.
• Escalates concerns appropriately while providing recommendations for resolution.
• Performs definition, preliminary analysis, resource planning, project scheduling and develops project plans utilizing current methodologies and standards.
• When appropriate provide input related to project budget planning and forecasting.
• Ensure that project solutions, system acquisitions and modifications meet the goals and objectives of the requesting department.
• Provides guidance and direction to team members to ensure quality procedures, techniques and standards are followed.
• Uncompensated, on call is expected in this position per the Information Systems On Call Policy
  Other Job-Related Information:
  Direct Report FTEs = 10-12
  Indirect Report FTEs = 10-19
  Uncompensated, on call is expected in this position per the Information Systems On Call Policy
  Working Conditions:
  Climbing - Rarely
  Concentrating - Frequently
  Continuous Learning - Consistently
  Hearing: Conversation - Consistently
  Interpersonal Communication - Frequently
  Kneeling - Rarely
  Lifting Lifting 50+ lbs - Rarely
  Lifting 11-50 lbs - Occasionally
  Pulling - Rarely
  Pushing - Rarely
  Reaching - Rarely
  Reading - Frequently
  Sitting - Frequently
  Standing - Occasionally
  Stooping - Rarely
  Thinking/Reasoning - Consistently
  Use of Hands - Frequently
  Color Vision - Rarely
  Walking - Frequently
  Leadership Performance Standards
  TriHealth leaders create a culture of engagement, safety & reliability and high performance by consistently modeling and utilizing the following TriHealth Way leadership competencies, tactics and ALWAYS Behaviors to drive strategic pillar results:
  Achievement of Annual Pillar Goals:
  1) Safety/Quality, 2) Service, 3) Growth, 4) Culture/People, 5) Finance
  Leadership Competencies:
  TriHealth Way of Leading
  TriHealth Way of Serving
  Transformation Change
  Drive for Results
  Build Organizational Talent
  Leadership Tactics:
  Conduct department huddles. Generally, clinical departments hold daily huddles, non-clinical hold weekly huddles.
  Regularly Round on Team Members, using questions from the rounding log.
  - 25 or fewer team members = monthly
  - 26-50 team members = every other month
  - 51+ (and optional team members) = quarterly
  Lead monthly team meetings using meeting agenda template; review stoplight report; cascade key leadership messages.
  Model, coach and validate team members' use of TriHealth Way behaviors (AIDET + Promise, Always Behaviors and Always HEARD).
  Recognize team members for safety wins, positive performance and demonstrating SERVE and ALWAYS behaviors, TriHealth Way of Leading, Serving and Delivering Care.