7+ years in sales, territory management, or agency development.
3-5 years leading sales teams or supervisors in a metric-driven environment.
Strong coaching and analytical skills, with CRM experience (Salesforce preferred).
Bachelor's degree preferred in related field (business, marketing, management).
Responsibilities
Lead and develop regional Inside Sales Supervisors and teams.
Conduct coaching sessions on performance and management best practices.
Oversee sales training programs and onboarding processes.
Drive sales strategies focusing on engagement and growth.
Analyze performance metrics to identify improvement areas.
Collaborate on territory business plans with field leaders.
Support agency relationships and ensure quality service delivery.
Benefits
Opportunity for professional growth and leadership development.
Collaboration with cross-functional teams in strategic initiatives.
Engagement in a fast-paced and performance-driven environment.
Potential for remote work flexibility with office-based requirements.
Full Job Description
Essential Duties and Responsibilities
Leadership, Coaching & Talent Development
Lead, coach, and develop three regional Inside Sales Supervisors, the Inside Sales Coordinator, and the Virtual Training Specialist, establishing consistent performance expectations and accountability across all regions.
Conduct regular coaching sessions with supervisors covering people management, pipeline management, performance, and business execution.
Oversee onboarding, sales-process training, product education, and systems training in partnership with the Virtual Learning Specialist, targeting programs to identified skill gaps.
Identify and develop future leaders, supporting interviewing, candidate selection, and succession planning across the organization.
Sales Performance and Territory Execution
Drive inside sales strategies focused on agency production, engagement, profitability, retention, and growth.
Analyze regional performance, sales trends, pipeline activity, and agency engagement data to identify opportunities and address performance gaps.
Partner with regional supervisors and field sales leaders to develop and execute aligned territory business plans.
Operational, Agency & Business Partnership Support
Partner with Sales Operations, Marketing, Underwriting, Product, Operations, and Learning and Development on strategic initiatives, ensuring accurate reporting, pipeline management, and CRM utilization.
Identify workflow and technology improvements, and provide leadership with business updates, risks, and strategic recommendations.
Support key agency relationships, escalated concerns, and remediation plans, ensuring agency-facing teams deliver a consistent, consultative, and service-oriented experience.
Job Qualifications
Required Qualifications
Bilingual in English and Spanish.
Seven or more years of experience in sales, territory management, agency development, account management, or related business leadership.
Three to five years of leadership experience managing sales teams, supervisors, or multilevel organizations in a metric-driven sales or contact-center environment.
Strong coaching, communication, performance-management, analytical, and strategic problem-solving skills, with working knowledge of Salesforce or a comparable CRM platform.
Preferred Qualifications
Bachelor's degree in business, marketing, management, communications, or a related field.
Property and Casualty insurance experience, preferably within inside sales, agency development, territory management, or contact-center sales.
Experience with training, facilitation, onboarding, employee development, or geographically aligned sales teams.
Working Conditions
Primarily office-based, with extensive telephone and computer use in a fast-paced, performance-driven environment.
Frequent interaction with associates, supervisors, field leadership, internal partners, and agencies through meetings and virtual communication.
Occasional travel may be required for meetings, training events, conferences, or agency visits.
