Req ID: 27777
Vacancy Type: Permanent
Number of Positions: 1
Closing Date: 07/31/2026

Job Summary

The Manager, Technology & Innovation is responsible for the planning, integration, and ongoing optimization of parking enforcement technologies and digital platforms that support the City of Mississauga's Parking Services unit. Reporting to the Manager, Parking Services, this role oversees the implementation of smart parking systems, automated enforcement tools, digital ticketing solutions, and performance analytics. The Manager leads initiatives that modernize service delivery, enhance officer and customer experience, and ensure system reliability, data integrity, and innovation across all technological platforms used in Parking Services. This role is essential in bridging operational needs with technical solutions and vendor capabilities.

Duties and Responsibilities

• Manage and supervise a team of direct reports responsible for parking enforcement technology operations, providing leadership, coaching, performance management, training, and workload coordination to support service delivery objectives.
• Lead the implementation, maintenance, and continuous improvement of parking enforcement technologies including License Plate Recognition (LPR), Gtechna, mobile ticketing devices, and enforcement-related applications.
• Manage vendor relationships for parking-related technology platforms and coordinate service level expectations, issue resolution, and upgrades.
• Oversee the lifecycle of enforcement IT tools, from procurement and configuration to deployment, training, and renewal.
• Support the modernization of digital ticketing, handheld devices, officer mobility platforms, and officer-issued AMPS processes.
• Develop and maintain dashboards and analytics tools that support officer productivity, enforcement activity tracking, and compliance trends.
• Collaborate with IT, Legal, and the Field Services team to ensure technology solutions meet security, privacy, and legislative requirements.
• Provide technical expertise and guidance to senior leadership on systems enhancements, innovation opportunities, and digital transformation.
• Coordinate technology training, troubleshooting, and onboarding support for MLEOs and supervisors.
• Monitor industry advancements in smart parking and civic technology to evaluate applicability to municipal enforcement and service delivery.
• Contribute to budget planning for capital and operating technology expenditures, system licenses, and hardware procurement.

Skills and Qualifications

• Post-secondary degree or diploma in Information Technology, Computer Science, Public Administration, Data Analytics, or a related field.
• Minimum 5-7 years of progressive experience in managing technology platforms, vendor contracts, or digital service delivery in a municipal or public-facing environment.
• Strong understanding of parking enforcement systems, LPR, mobile ticketing, and smart city infrastructure.
• Experience managing system integrations, data flows, and user support across multiple platforms.
• Proven track record of working with vendors and cross-functional teams on system implementation and enhancement.
• Proficiency in data analysis, dashboard development, and performance reporting.
• Strong communication skills with the ability to translate technical concepts for non-technical audiences.
• Familiarity with privacy legislation, procurement practices, and IT service management principles is considered an asset.

Hourly Rate/Salary: $ 97,831.00 - $ 130,442.00
Hours of Work: 35
Work Location: 950 Burnhamthorpe Rd W
Hybrid Workplace (For full-time permanent and temporary positions)
Department/Division/Section: CMS/Community Services Dept , CMS/Enforcement Division , Parking Enforcement
Non-Union/Union: Non Union

The City of Mississauga may use artificial intelligence (AI) technology in sourcing and/or screening candidates for some positions; however, it is not used in selecting final candidates.

We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online.

All personal information is collected under the authority of the Municipal Act.