Job DescriptionWhat is the Opportunity?The Manager, Innovation Operations works in RBC's enterprise Innovation team's delivery function within Technology & Operations. This team is responsible for taking emerging technologies from discovery to scaled, secure, production-grade capabilities. This role works closely with all Innovation team roles, spanning delivery, engineering, and strategy functions. The manager ensures the Innovation team operates efficiently by taking a hands-on and proactive approach to managing Innovation's technology assets and remediating risks, while also owning team documentation repository and ensuring its accuracy and currency.
What will you do?- Operate as the custodian/owner for Innovation assets and applications
- Identify areas for improvement and implementing best practices, enterprise standards, and procedures to simplify and enhance operations
- Manage both technology and non-tech risks associated with Innovation's assets
- Drive technology infrastructure currency - rotating certs, keys, vault mgmt., pod updates etc.
- Recommend solutions and remediate recurring errors, risks, and vulnerabilities, and act as a referral point for pilot and PoC applications in the Innovation portfolio
- Develop and maintain documents for IT applications and system specifications, according to existing enterprise standards and methodologies for requirements planning, analysis and documentation.
- Manage day-to-day operations including Innovation project intake process, group mailbox triage and other day-to-day requests
- Ensure skills and knowledge related to Innovation products, processes, procedures and are kept up to date in collaboration tools (SharePoint, Confluence)
What do you need to succeed?
Must-have- Ability to collaborate with engineering to produce technical and product documentation
- Problem solving, processing knowledge, attention to detail with a developed sense of urgency
- Execute and develop technical workflows for infrastructure management
- Ability to partner with technical and non-technical stakeholders to design solutions
- Flexible, adaptable and willing to learn new things
Nice-to-have- Familiarity with agile software development lifecycles
- Experience with automation tools, scripting, and AI enabled workflows
- Familiarity with any of computer science, engineering, architecture disciplines
- Knowledge of current emerging technology trends in finance, quantum computing, DLT, Agentic AI, open-banking
What's in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high-performing team.
- A world-class training program in financial services.
- Opportunities to do challenging work, including leveraging AI and SRE principles to drive innovation and operational excellence.
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Job SkillsAdaptability, Business Appraisals, Business Process Design, Decision Making, Effectiveness Measurement, Interpersonal Relationship Management, Long Term Planning, Operational Delivery, Organizational Change Management, Process Management
Additional Job DetailsAddress:RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO
City:Toronto
Country:Canada
Work hours/week:37.5
Employment Type:Full time
Platform:TECHNOLOGY AND OPERATIONS
Job Type:Regular
Pay Type:Salaried
Posted Date:2026-03-16
Application Deadline:2026-06-15
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
