Navy Federal Credit Union

Manager I, Technology Program & Project Management (Personalization & Decisioning)

Navy Federal Credit Union$85K — $110K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years experience in technical program/project management in complex, multi-project environments
  • 1+ year of management experience leading technical teams
  • Broad knowledge of program/project management practices (Agile, Waterfall)
  • Proven ability to translate technical goals into structured plans and timelines
  • Experience managing reporting, risk tracking, and stakeholder communications
  • Advanced skills in tools like Jira, Confluence, and Power BI
  • Bachelor's degree in IT, Computer Science, or related field

Responsibilities

  • Manage execution of technical program and project workstreams
  • Translate technical objectives into detailed plans and timelines
  • Coordinate cross-functional technical activities and monitor progress
  • Collaborate with engineering, product, and business teams to resolve issues
  • Identify and implement improvements in technical delivery and collaboration
  • Lead and coach a team of technical analysts or specialists
  • Monitor risks and escalate issues within assigned workstreams

Benefits

  • Monday to Friday work schedule (8:00 AM - 4:30 PM)
  • Opportunities for professional development and team mentoring
  • Focus on a collaborative and innovation-driven culture
  • Potential for involvement in enterprise technology initiatives
  • Exposure to a variety of technical management tools and methodologies
Full Job Description
Leads a team responsible for supporting the delivery of enterprise technology programs and projects by managing technical workstreams, coordinating cross-functional teams, and ensuring alignment with program and project goals. Translates technical objectives and project goals into executable plans, monitors progress against milestones and standards, and manages dependencies and risks. Partners with engineering, product, technology, and business teams to resolve issues, support delivery excellence, and drive operational improvements. Develops and mentors team members, promoting adoption of delivery best practices and continuous improvement. Reports to a Manager II or higher.

Responsibilities

  • Manage the execution of technical program and project workstreams that support enterprise technology initiatives and IT/infrastructure projects
  • Translate technical objectives and project goals into detailed plans, timelines, deliverables, and resource assignments for assigned teams
  • Coordinate cross-functional technical activities, monitor progress, and ensure adherence to governance standards
  • Collaborate with engineering, product, technology, business teams, and vendors to manage dependencies, resolve issues, and support successful delivery
  • Apply technical management tools and methodologies to track performance and report on outcomes/status
  • Identify and implement improvements in technical delivery, team collaboration, stakeholder engagement, and execution efficiency
  • Lead and coach a team of technical analysts, coordinators, or specialists, supporting their development and performance
  • Serve as a liaison between technical leadership and delivery teams to ensure alignment and execution continuity
  • Monitor risks, issues, and dependencies within assigned workstreams; escalate and support mitigation strategies
  • Promote a culture of technical excellence, innovation, accountability, and continuous improvement
  • Support the implementation of technical management standards and contribute to functional enhancements
  • Ensure compliance with internal controls, technical standards, IT governance, and delivery expectations
  • May perform other duties as assigned


Qualifications

  • 5+ years of work experience in technical program management, technical project management, or related experience, including cross-functional or enterprise initiatives and managing complex, multi-project environments
  • 1+ years of management experience leading technical teams, programs, or projects
  • Broad knowledge of technical program and project management practices and the ability to apply them to cross-functional technology initiatives and IT/infrastructure projects using frameworks such as Agile and Waterfall
  • Experience leading and managing technical workstreams and teams that support enterprise programs, digital transformation efforts, and technology projects
  • Proven ability to translate technical goals and objectives into structured plans, execution timelines, and resource assignments
  • Experience managing reporting, risk tracking, stakeholder communications, analytics, and vendor/third-party deliverables in technical environments
  • Strong leadership skills in coordinating engineering and technical teams, resolving execution challenges, and aligning deliverables with business needs
  • Skill in facilitating technical reviews, sprint planning, retrospectives, meetings, and preparing documentation, dashboards, and executive summaries
  • Understanding of systems architecture, IT/business process improvement, change management, and stakeholder engagement in technical contexts
  • Advanced skill in using tools (e.g., Jira, Confluence, Power BI, Tableau, ServiceNow) to manage performance, track progress, and generate insights
  • Ability to manage multiple technical initiatives/projects and ensure timely delivery of milestones while adapting to evolving business needs
  • Bachelor's degree in Information Technology, Computer Science, Business Administration, Program Management, Project Management, or related field, or equivalent combination of education, training, and experience


Desired Qualifications
  • Master's degree in Information Technology, Business Administration, or related field, or equivalent combination of education and experience
  • Professional Certifications (e.g., PMP, PMI-ACP, PgMP, SAFe Program Consultant, ITIL, or Cloud (AWS/Azure) certifications)
  • Training or coursework in leadership, business strategy, or organizational change
  • Familiarity with tools such as Jira, Confluence, Trello, ServiceNow, or MS Project


Additional Information

Hours:
  • Monday - Friday, 8:00AM - 4:30PM


Location:
  • 820 Follin Lane, Vienna, VA 22180
  • 5510 Heritage Oaks Drive, Pensacola, FL 32526
  • 141 Security Drive, Winchester, VA 22602

About Navy Federal Credit Union

Navy Federal Credit Union is a credit union that serves members of the military and their families. The credit union offers a range of financial products and services, including checking and savings accounts, loans, and credit cards. Navy Federal Credit Union was founded in 1933 and is headquartered in Vienna, Virginia. The credit union has more than 9 million members and operates more than 300 branches across the United States and around the world.
Learn more about Navy Federal Credit Union
Size
18,000 employees
Industry
Founded
1933

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