WestRock

Manager I, Quality

WestRock • $75K — $95K *
Evadale, TX 77615In-Person
Manufacturing & Automotive
5 - 7 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree in a technical field preferred; experience in the pulp and paper industry considered.
  • 5+ years of field service and professional work experience.
  • Strong analytical and problem-solving skills with proficiency in Word, Excel, PowerPoint, and Minitab.
  • Good verbal and written communication skills for diverse audiences.
  • Knowledge of paperboard quality and sheeting, die-cutting, and folding/gluing processes is important.

Responsibilities

  • Investigate customer complaints and assess root causes, generating technical responses.
  • Partner with mill staff to implement corrective actions for quality issues.
  • Provide accurate, timely audits and technical consultation to teams and customers.
  • Assist in engineering/design improvements and changes as needed.
  • Generate and analyze quality complaint statistics to discern trends and drive improvements.
  • Monitor process data and machine conditions on a daily/weekly basis.
  • Ensure business operations are conducted with integrity, respect, and accountability.

Benefits

  • Corporate culture built on integrity, respect, accountability, and excellence.
  • Comprehensive training and numerous learning/development opportunities available.
  • Benefit package includes medical, dental, vision, life insurance, and 401k with match.
  • Tuition reimbursement, employee discounts, and referral bonuses offered.
  • A career with a global packaging company focused on sustainability, safety, and inclusion.
Full Job Description
General Information

Job ID
ATR60633

Posting Job Title
Quality Manager

Locations
TX Evadale

Employment Type
Full Time

Date Posted
10-Apr-2026

Relocation Support
Yes

Description & Requirements

Position: Quality Manager

Job Code: MQMQP3 + Manager I, Quality

Location: Evadale, TX

The Opportunity:

This position serves as an interface between the Evadale Board Mill and its customers and will help drive continuous improvement through various activities. You will lead the investigation of customer complaints to identify root causes/corrective actions and generate technical responses to communicate results. These communications are important, as the information contained within them directly affects the financial status of Smurfit WestRock and its customers. You will also partner with mill personnel to help implement corrective actions necessary to reduce field complaints and internal off-grade metrics. This will require the individual serving in the role to generate and analyze reports pertaining to complaint data and paperboard quality parameters. Provides technical assistance to WestRock's Packaging business segment and its customers. This assistance includes emergency troubleshooting calls (on-site and by phone), conducting plant audits, account maintenance, training, and other customer requested technical services.

One of the primary skills necessary to perform this job effectively is good verbal and written communication. Communication will be required at numerous levels ranging from upper-level management to Operations and Technical department employees within Evadale Mill, other groups within the Smurfit WestRock system (TS&Q and CQC) and customer/end user facilities.

Understanding papermaking operations and the various converting operations that utilize Evadale's products is also critical. This allows the position holder the ability to discern whether reported quality/complaint issues resulted from paperboard manufacturing or from downstream converting processes. These findings must be explained to the mill and customer to help justify payment or rejection of complaints.

This position will also be an active participant in preventing customer complaints through monitoring of process data and machine conditions at the time of manufacture. The successful candidate will be capable of auditing and monitoring machine's physical conditions as well as process data.

How you will impact Smurfit WestRock:

  • Investigate field complaints to perform root cause and corrective action assessment and generate technical responses to customers and/or Smurfit WestRock's Commercial, TS&Q and CQC teams.
  • Partner with appropriate mill personnel to help implement corrective actions necessary to prevent recurrence of quality issues.
  • Provide accurate and timely service, audit, quality, and technical consultation.
  • Provide support and assistance for engineering/design improvements and changes.
  • Coordinate correspondence between Evadale Mill and Smurfit WestRock's Commercial, TS&Q and CQC teams and/or customers regarding product quality, COA's and related information.
  • Generate, analyze, and report on Evadale's quality complaint statistics to help mill personnel identify trends and areas for continued improvement.
  • Daily/Weekly monitoring of process data and overall machine cleanliness/physical conditions.
  • Responsible for conducting business with integrity and respect, being accountable, and actively pursuing excellence to help achieve Smurfit WestRock's Path to One goal.


What You need to succeed:

  • Bachelor's degree in technical discipline strongly preferred, with consideration also given to candidates with work experience in the pulp and paper industry.
  • Strong statistical, analytical, and diagnostic problem-solving skills.
  • Proficiency with Word, Excel, PowerPoint and Minitab. Knowledge of SAP is a plus.
  • Good verbal and written communication skills for dealing with diverse audiences.
  • Strong work ethic and desire to improve systems and processes.
  • Field service and professional work experience of 5+ years.
  • Knowledge of paperboard quality characteristics.
  • Experience with sheeting processes and equipment.
  • Experience with die cutting and folding /gluing processes and equipment.
  • Supervisory experience with a printing or converting operation a plus.
  • Aligned with our company values of Integrity, Respect, Accountability, and Excellence
  • Travel with some nonstandard work weeks/ hours.


What we offer

  • Corporate culture is based on integrity, respect, accountability, and excellence.
  • Comprehensive training with numerous learning and development opportunities
  • An attractive salary reflecting skills, competencies and potential.
  • A benefit package including medical, dental, vision, life insurance, 401k with match, tuition reimbursement, employee discounts, employee referral bonus, and much more!
  • A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.


Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.

About WestRock

Westrock Coffee Company is an integrated coffee, tea, flavors, extracts, and ingredients solutions provider in the U.S., providing coffee sourcing, supply chain management, product development, roasting, packaging, and distribution services to the retail, foodservice and restaurant, convenience store and travel center, CPG, non-commercial, and hospitality industries.

WestRock Careers

Joining WestRock means becoming part of a global team dedicated to supporting some of the world’s leading companies in packaging and distribution solutions. At WestRock, we believe in fostering an environment of growth, innovation, and leadership, making it an ideal place for professionals looking to advance their careers in a dynamic industry.

Work You’ll Do

At WestRock, your work will directly contribute to our mission of redefining how packaging solutions can drive business success. As part of our team, you will use your skills to collaborate on market-leading projects that focus on sustainability and innovation. With a culture that values diversity and leadership, you will be empowered to lead projects at the intersection of technology, sustainability, and customer engagement.

Join Our Market-Leading Team

Become a part of a team where your ideas and contributions are valued. At WestRock, we are committed to providing job opportunities that enhance your professional skills while promoting a culture of diversity and inclusion. Our team consists of over 50,000 dedicated professionals who are leaders in the packaging industry, driving transformation and delivering results with precision and creativity.

Innovative Work

Engage in work that matters with a company that offers diverse job opportunities, from positions in engineering and design to marketing and supply chain management. WestRock is a place where innovation is at the forefront of what we do, integrating cutting-edge technology and sustainable practices to meet the evolving needs of our customers.

Be Part of a Great Team

Working at WestRock means being part of a supportive network that encourages professional growth and development. Enjoy the benefits of a robust internal networking system, diversity training programs, and leadership development opportunities that help you build a fulfilling career.

Future-Proof Your Career

With WestRock, you are not just finding a job; you are building a career. We offer a wide range of career paths, supported by comprehensive training programs and development opportunities that help you grow at every stage of your professional journey. Whether through an internship, entry-level position, or a leadership role, your potential for growth is limitless.

Explore Job Opportunities and Internships

Discover the various career paths WestRock offers. Whether you are a seasoned professional or a recent graduate, explore how your skills and interests align with our needs. We are continuously hiring and looking for individuals who are curious, innovative, and ready to lead.

Stay Connected

Join the WestRock team and stay up-to-date with the latest in industry trends and company news. Search open positions that match your skills and interests, and prepare your resume to take the first step towards a rewarding career at WestRock.

Keep Up to Date

Stay informed with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.

Job Alert Emails

Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at WestRock.

Join Our Team

Search for open positions that match your skills and interests. We look for passionate, creative, and solution-driven team players ready to make a difference.

SEARCH WESTROCK JOBS

At WestRock, we are more than just a packaging company; we are a team that believes in innovation, sustainability, and driving growth through inclusive and diverse global leadership. Join us, and be part of a company that values what you bring to the table and helps you turn your professional aspirations into reality.
Learn more about WestRock
Size
49,900 employees
Market Cap
$8.8 billion
Industry
Food & Beverages
Net Income
-$677.4 million
Founded
1953
5 Year Trend
+7.4%
Revenue
$17.5 billion
NASDAQ
WRK
* Ladders Estimates

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