Job ID: 288393
Job Type: Full Time
Function: Human Resources
Address: 160 Bloor Street East, 11th Floor, Toronto, ON
Working Model: Hybrid
Vacancy Status: This position is for an existing, open vacancy
Ready for a career glow-up? As Manager, Human Resources - FSC, you'll help shape an exceptional employee experience across our Field Support Centre. In this impactful role, you'll partner with leaders and employees to bring Sephora's people strategy to life, foster an inclusive and high-performing culture, and support talent at every stage of the employee journey. You'll join a team that is united in beauty and passionate about creating an environment where people feel supported, empowered, and inspired to thrive.
What You'll Do:Drive Employee Experience, Engagement & Retention:
- Champion the engagement, development, and retention of corporate employees across the full employee experience, helping foster an inclusive, supportive, and high-performing workplace.
- Partner with leaders to execute engagement surveys and action plans that strengthen team connection, culture, and overall employee experience.
- Provide thoughtful coaching and guidance to employees and leaders on policies, procedures, employment practices, conflict resolution, and change management to support a fair and respectful work environment.
- Lead employee relations matters, including escalations, investigations, corrective action, and terminations, with a consistent, balanced, and solutions-oriented approach.
- Support iCare/Open Door processes and escalation management, ensuring concerns are addressed promptly, documented appropriately, and resolved in alignment with Sephora's ethical workplace standards.
- Support attendance, leave, and accommodation processes with care and diligence, ensuring accurate tracking, policy alignment, and timely follow-up.
- Lead the onboarding experience for FSC employees, continuously enhancing the process to create a welcoming and seamless start for new team members.
- Oversee termination, severance, and separation workflows, ensuring approvals, documentation, and cross-functional coordination are managed smoothly and professionally.
Own Annual HR Processes & Workforce Planning:
- Support the annual performance appraisal process, including calibration, documentation, and leader enablement, to help drive clarity, growth, and performance across client groups.
- Lead the objective-setting process for client groups, helping align individual goals with business priorities and team success.
- Manage performance management processes, including ongoing coaching, documentation, and formal Performance Improvement Plans (PIPs), with a focus on development and accountability.
- Support LVMH reporting and compliance efforts in partnership with senior HR leadership, helping ensure accuracy, consistency, and strong governance.
- Manage salary planning processes with attention to detail, fairness, and alignment to business objectives.
- Partner on organization design and headcount planning for FSC client groups, including position management, job posting approvals, leave coverage, and incremental staffing requests.
- Manage and track contract and leave extension processes, ensuring approvals, timelines, and workforce impacts are clearly documented and aligned to business needs.
- Prepare and deliver quarterly people metrics, trends, and insights that help leadership make informed, people-centered decisions.
- Facilitate Quarterly Business Reviews with HR and leadership teams, providing visibility into employee relations trends, engagement drivers, workforce insights, and areas of opportunity.
- Partner with US counterparts to support annual processes through a broader North American lens and encourage alignment across the region.
Leadership and Development:
- Support the development and delivery of HR leadership sessions designed to elevate leader capability in employment practices, performance management, policies, and available resources.
- Partner with leaders to assess performance trends, identify risks, and proactively address issues that may impact engagement, retention, or business performance.
- Coach and support leaders through performance conversations, PIPs, and corrective action, building their capability to lead with confidence and consistency.
- Support succession planning and talent forecasting for FSC client groups by partnering with leaders to identify critical roles, assess readiness, and anticipate future talent needs.
- Partner with Talent Acquisition, Total Rewards, HR Operations, and Finance to support workforce planning, onboarding, and role activation aligned to business needs.
What You'll Bring:- 6 years progressive HR experience in a corporate environment and at least 3 in an HR Manager or HR Business Partner capacity.
- Bachelor's degree in human resources, Business Administration or related field, or equivalent work experience.
- Experience supporting Director and VP level leaders in a corporate environment, with demonstrated ability to lead and deliver results through others.
- Prior employee relations experience.
- Strong interpersonal communication skills, including influencing and ability to encourage innovation.
- Highly collaborative style with demonstrated ability to work in teams.
- Strong problem-solving skills and the ability to multi-task and exercise independent judgement.
- Sound judgment and discretion; able to handle sensitive and confidential information appropriately.
#FSCHIRING
What You'll Get:- Caring Community. You'll collaborate with teammates who are equally passionate about innovating, doing the right things, and driving the industry forward - together, united in beauty.
- Fulfilling Path. Your career glow-up starts here with access to opportunities that will challenge, stretch, and develop your skills. You'll have access to the global community of luxury group LVMH (Louis Vuitton Moët Hennessy) for endless career opportunities.
- Meaningful Work. As you make an impact on beauty, you'll feel and see the positive change (consumer, industry, and social) your individual voice is a part of.
Rewards as Unique as You Are:Eligibility requirements apply to certain benefits and may vary depending on job classification and length of employment.
- Wealth. We're passionate about pay equity and transparency. The compensation ranges between CAD$101,000.00 - CAD$120,000.00, plus bonus, RRSP matching. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.
- Health. Choose a healthcare plan to fit you and your family's needs with medical, dental, vision, life, and disability coverage. Access to our Well-Being@Sephora program to support your mental, financial, physical, and social well-being.
- Balance. You'll be trusted to find the perfect blend of work/life balance that actually works for you with a hybrid work schedule, vacation and flex days, and maternity/paternity leave.
- Growth. A career glow-up is built into every role, with access to training and development programs and resources throughout the year.
- Perks. Think you've tried it all? Enjoy a 30% discount on all merchandise/services, opportunities for gratis, and flash sale discounts on LVMH brands.
- Support. Tap into volunteer and donation matching, Employee Assistance Program, and free mental health resources with 24/7 access to Dialogue.
Join us and Belong to Something Beautiful.
