Elevance Health

Manager HR Technology/Shared Services

Elevance Health • $90K — $120K *
Granger, IN 46530In-Person
Business Services
5 - 7 years of experience
Reposted Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in HR, Business Administration, Computer Science, or related field; Master's preferred.
  • 7-8 years of progressive HR experience with leadership roles.
  • Experience in HR technology, analytics, and shared services required; healthcare experience preferred.
  • Advanced proficiency with HR technology platforms (e.g., Workday, PeopleSoft) and analytics tools.
  • Strong analytical, problem-solving, and project management skills.

Responsibilities

  • Lead alignment of HR technology and services with organizational strategy.
  • Oversee implementation and maintenance of HR technology platforms.
  • Drive analytics and reporting to provide insights for HR leadership.
  • Manage HR Shared Services team for operational efficiency and support.
  • Facilitate continuous improvement in HR technology and shared services processes.

Benefits

  • Hybrid work option with flexibility to lead remote teams.
  • Opportunities for professional development and career advancement.
  • Collaborative and positive work environment that encourages continuous learning.
Full Job Description
Reporting to the Director, HR Technology and Analytics, this role combines leadership accountability for HR Technology, Analytics, and HR Shared Services to deliver an integrated, efficient, and scalable HR service delivery model. The Manager, HR Technology & Shared Services is responsible for leading HR technology, analytics, and shared services operations, ensuring HR systems, data, and service delivery capabilities are aligned with organizational strategy. This role drives optimization of HR processes through technology, analytics, and centralized services, enabling HR Centers of Excellence and HR leadership to focus on strategic, business-centric initiatives while ensuring associates receive consistent, high-quality operational support.

Strategic Leadership & Alignment
  • Lead and align HR Technology, Analytics, and Shared Services activities with HR and organizational strategy.
  • Provide vision and direction for an integrated HR service delivery model, leveraging technology and tiered shared services to improve efficiency, quality, and cost of service.
  • Partner with HR Leadership, HR Operations, HR Centers of Excellence, IS, and business leaders to ensure systems and services support key HR and business processes.
HR Technology Management
  • Oversee implementation, enhancement, and ongoing maintenance of HR technologies and HR Technology platforms.
  • Coordinate HR technology projects, upgrades, integrations, security, testing, and vendor relationships in partnership with IS.
  • Ensure system stability, data integrity, compliance, and proactive issue resolution.
  • Identify and implement opportunities for process automation and technology-enabled improvements.
Analytics, Reporting & Data Governance
  • Lead development and delivery of HR analytics, dashboards, reports, and key performance indicators.
  • Ensure timely, accurate distribution of operational, compliance, and strategic HR reports.
  • Analyze trends and metrics to provide insights and recommendations to HR and organizational leadership.
  • Maintain strong data governance, privacy, and compliance practices across HR systems.
HR Shared Services Operations
  • Lead the HR Shared Services team responsible for associate data transactions, onboarding/offboarding, HR administration, self-service support, and first-level associate inquiries.
  • Establish and manage a tiered shared services model based on service complexity and impact.
  • Ensure accurate and timely processing of HR transactions and compliance with regulations and internal policies.
  • Serve as escalation point for complex operational issues and coordinate with HR Centers of Excellence as needed.
Continuous Improvement & Change Management
  • Define, track, and report HR Shared Services and HR Technology KPIs.
  • Lead continuous improvement initiatives across HR technology, analytics, and shared services.
  • Leverage industry best practices and benchmarking to enhance HR service delivery and user experience.
  • Drive adoption of HR systems, processes, and shared services through change management and communication.
Training, Communication & Enablement
  • Oversee development and delivery of training programs for HR team members and end users.
  • Ensure creation and maintenance of HR systems documentation and job aids.
  • Promote knowledge sharing and best practices across HR and the organization.
People Leadership
  • Lead, coach, and develop HR Technology and Shared Services team members.
  • Direct workload prioritization, performance management, and career development.
  • Foster a collaborative, accountable, and continuous-learning team environment.
  • Participate in hiring, onboarding, coaching, and performance evaluation of team members.
Organizational Responsibilities
  • Participate in department meetings, committees, and special projects as requested.
  • Maintain compliance with organizational policies, regulatory requirements, and education standards.
  • Support Beacon's six-point Operating System (The Beacon Way): Leverage innovation everywhere; Cultivate human talent; Embrace performance improvement; Build greatness through accountability; Use information to improve and advance; Communicate clearly and continuously.

Leadership and Team Development:
  • Select, orient, train, and supervise staff; evaluate performance and make decisions for pay increases, promotions, and disciplinary actions.
  • Ensure the ongoing development of staff and the existence of a collaborative, positive work environment.
  • Review the department's performance in relation to established goals; implement changes to effect continual improvement in the services provided.
  • Ensure effective working relationships by staff with all members of the health care system.
  • Lead, coach, and mentor the HR Shared Services team to ensure high performance and professional growth.
  • Foster a positive and collaborative team environment, encouraging open communication and continuous learning.
  • Identify and provide opportunities for team members' professional development and career advancement.
  • Conduct regular performance reviews and provide constructive feedback to support team members' growth and development.

Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:
  • Completing other job-related assignments and special projects as directed.

Leadership Competencies
  • Drives Results - Consistently achieving results, even under tough circumstances.
  • Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
  • Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
  • Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
  • Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Education and Experience
  • Bachelor's degree in Human Resources, Business Administration, Computer Science, or a related field required; Master's degree preferred.
  • Minimum of seven to eight years of progressive HR experience, including leadership roles.
  • Experience in HR technology, analytics, and shared services environments strongly preferred.
  • Healthcare HR or HR Technology experience preferred.

Knowledge & Skills
  • Strong understanding of HR operations and service delivery models.
  • Advanced experience with HR Technology platforms (e.g., PeopleSoft, Workday, Oracle, SAP, ADP) and HR analytics tools.
  • Proven leadership of technology implementations, shared services, and process improvement initiatives.
  • Demonstrated ability to lead change and drive adoption of new processes and systems.
  • Strong analytical, problem-solving, and project management skills.
  • Excellent communication and interpersonal skills with the ability to influence at all levels.
  • Ability to manage multiple priorities in a fast-paced, complex environment.

Working Conditions
  • Works in an office or hybrid environment; ability to lead remote teams.
  • Travel to system locations as required.

Physical Demands
  • Requires the physical ability to perform the essential functions of the position.

About Elevance Health

Epoch Health represents the next evolution in comprehensive healthcare specifically for men. Our philosophy is a clinical approach designed to help men enhance their quality of life through truly personalized and professional clinical care. At Epoch we stress appropriate health treatments, proactive screenings and lifestyle modifications.

Elevance Health Careers

Join the vibrant team at Elevance Health, a leader in healthcare solutions, where we prioritize innovation, leadership, and the well-being of our communities. At Elevance Health, we offer more than just job opportunities; we provide a pathway to a fulfilling career in a diverse and inclusive environment.

Work You’ll Do

At Elevance Health, you will be part of a team dedicated to reshaping the future of healthcare through outstanding service and cutting-edge technology. Our professionals enjoy a culture of collaboration and respect that supports both personal and professional growth.

Explore Career Opportunities

Whether you're seeking your first internship or a seasoned professional position, Elevance Health offers a range of employment opportunities across various specialties. Our team is growing, and we are hiring individuals who are passionate about making a difference in healthcare. Explore positions that match your skills and interests in our dynamic company.

Innovate and Lead

Join us and contribute to a culture of innovation and continuous improvement. At Elevance Health, you will work alongside industry leaders and have the chance to develop leadership skills that are crucial in today’s fast-paced healthcare environment. Our leadership and diversity training ensure that all team members are equipped to lead, inspire, and thrive.

Develop Your Career

Elevance Health is committed to the professional growth of our employees. With access to comprehensive benefits, career development programs, and networking opportunities, you can expand your skills and advance your career within a supportive and nurturing environment. Our commitment to professional development is reflected in our robust training programs and our focus on promoting from within.

Benefits and Culture

We understand that the well-being of our employees is paramount. Elevance Health offers competitive benefits designed to support the health, financial security, and work-life balance of our team members. Our inclusive culture fosters innovation and is one of our greatest strengths.

Join Our Team

Ready to make a significant impact in healthcare? Search for open job opportunities at Elevance Health that align with your skills and career ambitions. We are looking for curious, creative, and solution-driven team players who are ready to drive change and deliver solutions.

Stay Connected

Keep up to date with the latest in career opportunities and company news by subscribing to our job alert emails. Tailor your subscription to receive updates that align with your career preferences and see what exciting and rewarding opportunities await at Elevance Health.

Apply Now

Start your journey with Elevance Health by exploring our career portal for available job opportunities. Submit your resume, prepare for your interview, and take the first step towards a rewarding career that makes a real difference.

Elevance Health Careers

Empowering your future in healthcare. Join us and be part of a team that is dedicated to improving lives and communities every day.
Learn more about Elevance Health
Size
3,969 employees
Market Cap
$116.9 billion
Industry
Hospitals & Medical Centers
Net Income
$4.5 billion
Founded
1944
5 Year Trend
+10.3%
Revenue
$121.8 billion
NASDAQ
ANTM
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Elevance Health

More Business Services Jobs

Find similar Manager HR Technology/Shared Services jobs:

NationwideGranger, IN