Overview
Provides leadership and vision to the organization by assisting the Director of Technical Services and the Health CIO with strategic planning as it pertains to daily operation and effectiveness of Technical Services. Responsible for managing technical services and support staff and resources. Supervise the Service Desk and Technical Analyst staff teams and coordinate assigned implementations, upgrades, modifications as required to meet the needs of Health Services. Implements industry standard best practices for healthcare technology support and establishes Service Level Agreements (SLAs) for performance-based metrics. Serves as the primary point of contact for the Technical Services team and is responsible for managing the daily and on-call staffing schedule in a 24/7 environment.
Qualifications
EDUCATIONAL REQUIREMENT
Bachelor's degree from 4-year college or university; or six years related experience; or equivalent combination of education and experience.
EXPERIENCE REQUIREMENT
An additional seven (7) years experience in a related field with at least three (3) years in a supervisory capacity and three (3) years supporting a healthcare environment is required.
COMPUTER SKILLS
To perform this job successfully, an individual should have knowledge of Accounting software; Contact Management systems; Database software; Design software; Development software; Internet software; Inventory software; Order processing systems; Payroll systems; Project Management software; Spreadsheet software and Word Processing software.
CERTIFICATES, LICENSES, REGISTRATIONS
Must possess a valid driver's license with a driving history verified through a motor vehicle report that meets requirements for Cherokee Nation underwriting rating. Certification in Information Technology Infrastructure Library (ITIL), Six Sigma, Project Management Professional (PMP), Control Objectives for Information and Related Technology (COBIT) or other similar process improvement methodology is preferred.
OTHER SKILLS AND ABILITIES
Project Management skills and proven leadership ability.
OTHER QUALIFICATIONS
Employee must not and will not be under sanction by the United States Department of Health and Human Services Office of the Inspector General (OIG) or by the General Services Administration (GSA) or listed on the OIG's Cumulative Sanction Report, or the GSA's List of Excluded Providers, or listed on the OIG's List of Excluded Individuals/Entities (LEIE).
Knowledge of basic business interpersonal communication.
PHYSICAL DEMANDS While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds.
WORK ENVIRONMENT
The noise level in the work environment is usually moderate.
