Description Full-Time: Monday-Friday varying start times 8:00am-4:30pm; 7:00am-3:30pm. Including weekends as needed. Summary: The Manager Guest Services coordinates and manages the daily operations of assigned departments. Works with direct reports in the development of training, education and implementation of process improvements to promote the importance of the patient experience. Responsible and accountable for managing cost, quality and services provided by the departments.
Responsibilities: 1. Manages the overall operation of the guest services function ensuring acceptable staffing levels with minimal overtime use.
2. Responsible for all department administrative functions for the guest services function including payroll, budgets and call and code reporting.
3. Assumes responsibility for human resource management with the departments to achieve quality services and positive employee relations.
4. Coach, monitor, develop and evaluate staff. Conduct quality staff meetings, complete staff appraisals on time and consistently updating training materials.
5. Maintain and support Northwell computerized phone database and/or visitor badging systems. Coordinate with vendors to maintain functionality of the system(s). Assist in the management of training of all staff, volunteers and contract personnel on department systems and procedures.
6. Collaborate with department leaders to develop procedures for life safety codes and visitation.
7. Maintain capital and operating budgets for departments under span of control.
8. Maintain and Model Northwell Health Values.
9. Demonstrates regular, reliable and predictable attendance.
10. Performs other duties as required.
Education Skills Experience: - Associates Degree or equivalent experience required
- Bachelors Degree or equivalent experience preferred
- Minimum of 5 years experience in direct customer service or guest services position
- 1-2 years in a supervisor position preferred
- Strong computer skills, Microsoft Word, Excel, and Outlook
Working Conditions: - Manual: Some manual skills/motor coord & finger dexterity
- Occupational: Little or no potential for occupational risk
- Physical Effort: Very Heavy effort. May exert up to 50 lbs. force
Company: Vassar Brothers Medical Center
Org Unit: 1839
Department: Info Desk
Exempt: Yes
Salary Range: $36.53 - $48.08 Hourly
