Scotiabank

Manager, Global Onboarding Experience - Global HR

Scotiabank • $90K — $110K *
Toronto, ON M3C 0E3In-Person
Business Services
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Post-Secondary Degree in Human Resources, Business, or a related field.
  • Proven experience in resolving customer service requests.
  • Demonstrated experience in team leadership with direct reports.
  • In-depth knowledge of employee data administration and onboarding processes.
  • Strong understanding of Bank policies and procedures.
  • Proficient in Microsoft Excel, Word, Adobe Acrobat, with Power BI experience as a bonus.
  • Strong interpersonal skills with a focus on relationship management.

Responsibilities

  • Champion a client-focused culture to enhance client relationships.
  • Conduct process assessments and recommend solutions to improve business challenges.
  • Manage Tier 2 escalations for complex employee onboarding inquiries.
  • Oversee Global Onboarding initiatives and ensure seamless new hire integration.
  • Enhance team performance through regular coaching and providing feedback.
  • Promote a culture of continuous improvement through active team engagement.
  • Support reporting metrics and key performance indicators for senior management.
  • Assess execution quality based on established QA processes to drive performance.

Benefits

  • Coach and develop a team of 8-12 direct reports.
  • Meet established Service Level Agreements (SLAs).
  • Ensure business continuity for assigned accountabilities.
  • Build strong partnerships with business leaders and stakeholders.
  • Act as an escalation point for complex transactions.
Full Job Description
Requisition ID: 274613

The Manager contributes to the overall success of the Global Onboarding Experience team within Global HR Operations ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role you will:
  • Champions a client-driven culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
  • Works with the Senior Manager, Director and GHRO Leaders to conduct process assessments, identify improvement opportunities, and recommend solutions to business challenges.
  • Support Tier 2 escalations surrounding complex employee inquiries pertaining to recruiting & onboarding, resolve escalated inquiries and provide coverage for overflow work when required.
  • Oversees Global Onboarding initiatives, ensuring that new hires are seamlessly integrated into the organization. Actively participates in project delivery, coordinating with various stakeholders to meet project timelines and objectives. Cultivates and strengthens relationships with individual business units in all Countries we support, understanding their unique needs and challenges to tailor onboarding processes accordingly. This involves regular communication, feedback collection, and continuous improvement of onboarding practices to enhance the overall new hire experience and operational efficiency.
  • Enhance individual and team performance through regular coaching and feedback sessions, utilizing performance and development trackers, Intraday 2.0, etc. Conduct individual touch bases with each direct report to review and provide detailed coaching and feedback on performance KPIs, performance goals, development goals, and development opportunities.
  • Foster a culture of continuous improvement by promoting active participation and contributing to team development and engagement programs.
  • Provide support to the team and senior management with timely and reliable execution of activities related to reporting metrics and key performance indicators.
  • Identify and promote internal growth opportunities and develop a succession plan for critical roles within the team.
  • Assess the quality of execution of the Global HR Operations, based on the established QA/Audit processes to drive performance.
  • Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.


Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:
  • Post-Secondary Degree in Human Resources or Business or pursuing an education in a related field.
  • Relevant experience in resolving customer service requests.
  • Experience leading a team with direct reports.
  • Knowledge of employee data administration and end-to-end processes.
  • Deep understanding and knowledge of Bank policies and procedures.
  • Strong computer application skills: Microsoft Excel, Microsoft Word, Adobe Acrobat.
  • Experience in Reporting & Analytics and Power BI is an asset
  • Strong knowledge of organizational structure and complexity.
  • Proven teamwork capabilities; strong relationship management and interpersonal skills.
  • Attentive to details and deadlines; ability to manage multiple priorities.
  • Experience in conflict/issue resolution.


What's in it for you?
  • Responsible for coaching and developing direct reports (8-12)
  • Responsible for meeting established Service Level Agreements (SLAs).
  • Ensure business continuity for accountabilities under purview, ensuring coverage 5 days/week in assigned schedule
  • Create strong partnerships with business leaders and key stakeholders
  • Act as an escalation point for any complex/unusual transactions


Location(s): Canada : Ontario : Toronto

Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
Finance & Insurance
5 Year Trend
+7%
NASDAQ
BNS
* Ladders Estimates

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