Abbott

Manager Global Commercial Service Training

Abbott • $113K — $226K *
Irving, TX 75061In-Person
Business Services
5 - 7 years of experience
Reposted Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's Degree required; advanced degree preferred.
  • 5-10 years of commercial experience, ideally in a relevant field.
  • 5-9 years of people management experience.
  • Strong presentation and communication skills essential.
  • Demonstrated product knowledge and sales/support skills.

Responsibilities

  • Develop and execute comprehensive training strategies for commercial service roles.
  • Create and deliver effective training programs to boost global performance.
  • Regularly update training materials to reflect new products and organizational changes.
  • Utilize best practices in adult learning for effective training execution.
  • Conduct gap analyses and implement plans for competency improvement.
  • Evaluate training outcomes and make adjustments for continuous quality enhancement.
  • Coach managers and leaders to reinforce performance metrics and improvements.

Benefits

  • Opportunity to impact service effectiveness on a global scale.
  • Collaborative work environment with cross-departmental teams.
  • Involvement in strategy development and execution for training initiatives.
Full Job Description
JOB DESCRIPTION:

Responsible for implementing and maintaining the effectiveness of the commercial service organization quality system. Manage department and technical experts within a global support functional area. Oversee global technical support for product family. Participate in strategy development and translate strategy into specific actions. Represent Service and Support teams on internal improvement teams. Implement processes that improve Service performance. Establish department goals and plans to meet them. May make decisions which impact quality, time or cost, makes timely decisions.

MAIN RESPONSIBILITIES

  • Conceive and implement short-, medium-, and long-term knowledge, skill, and business process training strategies in coordination with commercial service, sales, marketing, and business leaders.


  • Design, develop, and deliver training programs for all commercial service roles, driving measurable performance improvement across the global organization.


  • Continuously update and maintain the training curriculum to address evolving organizational needs, including new pipeline products.


  • Leverage industry-leading adult learning practices to ensure execution readiness.


  • Conduct organizational gap analyses and implement remediation plans aligned to competencies and behaviors to measure effectiveness.


  • Assess training effectiveness and implement corrective actions to continuously improve quality; define and track impact metrics.


  • Ensure timely execution of training assessments and identification of priority focus areas.


  • Provide extensive coaching to managers and leaders, aligned to performance metrics, to drive sustained improvement.


  • Support local field service, sales, and marketing teams in identifying and executing training programs to address skill gaps.


  • Share best practices and standardized processes globally to enhance service effectiveness.


  • Build strong internal and external relationships through proactive information sharing with employees, peers, and global service leaders.


  • Communicate effectively across diverse cultures and geographies on a daily basis


  • Manage Transfusion Medicine Training Centers in Dallas and Delkenheim, as well as external customer training for Abbott's blood and plasma analyzer portfolio and related solutions.


  • Indirectly lead teams responsible for delivering classroom and field-based training programs.


Required Qualifications:

  • Bachelors Degree (± 16 years)


  • 5-10 years Commercial experience, preferably in ADD.


  • 5-9 years successful experience in managing people.


  • Outstanding presentation and communication skills


  • Demonstrated superior selling/support skills and product knowledge in previous assignments.


  • Successful training experience preferred


The base pay for this position is
$113,300.00 - $226,700.00
In specific locations, the pay range may vary from the range posted.

JOB FAMILY:
Sales Support & Administration

DIVISION:
TM Transfusion Medicine

LOCATION:
United States > Irving : LC-02

ADDITIONAL LOCATIONS:

WORK SHIFT:
Standard

TRAVEL:
Yes, 25 % of the Time

MEDICAL SURVEILLANCE:
No

SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)

About Abbott

Abbott Careers

Joining Abbott means becoming part of a globally diverse team dedicated to making a lasting impact on human health. As a leader in healthcare innovation, Abbott provides a dynamic workplace where careers flourish through growth, leadership, and diversity training.

Opportunities at Abbott

Explore a world of opportunities with our team. Whether you're seeking job opportunities in engineering, marketing, research, or healthcare, Abbott offers a variety of positions that allow professionals to grow their careers. Our commitment to diversity and innovation is evident in every aspect of our work, fostering an inclusive culture that values each team member's contribution.

Work You'll Do

At Abbott, every role contributes to our mission of helping people live fuller lives through better health. From groundbreaking research in medical devices to advancements in pharmaceuticals, our team is at the forefront of healthcare innovation. By joining Abbott, you are not just accepting a job; you are embarking on a path of professional and personal growth.

Internship Programs

Kickstart your career with an Abbott internship. Our programs provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns at Abbott work on projects that matter, gaining the experience and knowledge necessary to succeed in their future careers.

Professional Development

Abbott is dedicated to the continuous professional development of its employees. With access to cutting-edge technology, leadership programs, and diversity training, our team members are equipped to lead and innovate within the healthcare industry. We support your career journey with robust training programs, mentorship, and opportunities for networking and professional growth.

Benefits and Culture

Our employees enjoy comprehensive benefits designed to support their life and well-being. From health insurance to retirement plans, we ensure our team has everything they need to thrive. Abbott's culture is built on a foundation of respect and integrity, united by a shared commitment to improving health outcomes.

Join Our Team

Discover the impact you can make with a career at Abbott. We are hiring individuals who are passionate, curious, and driven to lead. Search open positions that match your skills and interests on our Jobs page. Prepare your resume, sharpen your interview skills, and get ready to join a team that's at the cutting edge of healthcare solutions.

Stay Connected

Keep up to date with career tips, industry insights, and company news—all from the people who work here. Subscribe to our Careers Blog and personalize your subscription to receive job alerts and insider tips tailored to your preferences.

Explore Abbott

With a commitment to improving life through innovation, leadership, and diversity, Abbott is a place where you can fulfill your potential. See what exciting and rewarding opportunities await at Abbott by exploring our career opportunities today.

SEARCH ABBOTT JOBS

Join us in our mission to make the world a healthier place through innovation, leadership, and diversity. Your journey to a fulfilling career at Abbott starts here.
Learn more about Abbott
Size
113,000 employees
Market Cap
$189 billion
Industry
Healthcare
Net Income
$4.4 billion
Founded
1944
5 Year Trend
+15.6%
Revenue
$34.6 billion
NASDAQ
ABT
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Abbott

More Business Services Jobs

Find similar Manager Global Commercial Service Training jobs:

NationwideIrving, TX