The Manager, Gifts Administration performs key operations-related activities for the Development department and partners with internal and external parties to ensure compliance pertaining to recording gifts. The incumbent also manages supporting staff. Principal Duties and Responsibilities (*Essential Duties) Development Operations • Provides customer service support to fundraisers, regional staff, other departments, and partner agencies regarding gifts transactions, data entry, operational processes, or implementation of new systems. • Collaborate closely with Finance department to ensure proper gift designation and accounting requirements matching gift requirements, etc. are met, as well as ensure data consistency between finance systems and fundraising databases. Operate as the gifts processing SME. • Oversees data quality and transaction accuracy and manages customer service related to the USO's charitable contributions. Manages and advises on the reporting of charitable giving activity. • Oversee and perform monthly financial reconciliation process for DevOps to ensure parity between Finance data and Development Operations data, including tracking open receivables. • Oversee, including developing, implementing, and monitoring, operational protocols for all major gifts, planned gifts, foundation, corporate, and third-party fundraising efforts. • Serves as primary backup to the Director, Gifts & Data Systems Administration for gifts related topics, including decision-making responsibilities, providing support to the Gifts & Data Systems teams, and cross training team members within the teams. • Collaborate with Director, Gifts & Data Systems Administration in creation of Development Operations Policy and Procedures, and best practice job aides. • Collaborate with Director, Gifts & Data Systems Administration in ownership and management of fundraising vendor relationships, including updating vendor gift processing instructions. • Collaborate with cross-functional teams on the creation and review of reports and data requests to ensure consistent data definitions, adherence to enterprise data governance, the optimal use of existing resources, as well as defining and conducting data hygiene processes. • Oversee, including developing, reviewing, and monitoring, receipt and acknowledgement process with the Coordinator, Gifts & Data. • Provide pro-active and reactive data support for fundraisers as needed. • Lead, manage and mentor staff reports. • Other duties as assigned. • This is an in-person position located in Arlington, VA. Job Specifications • Bachelor's Degree in Marketing, Business Administration or related field preferred. • 5+ years work experience in a fundraising/development operations role, including 1+ years in a supervisory capacity. Relevant experience in a non-profit, military, multicultural and/or global organization preferred. • Strong analytical, communications and organization skills. • Knowledge of Salesforce is a plus. • Strong interpersonal, customer service and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism. Ability to manage and influence external relationships. • Proficiency using computers and electronics equipment. General knowledge of various software, applications, and programs including but not limited to Microsoft Office and online fundraising platforms. • Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise. • Must show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities. Ability to quickly and easily adapt to changing organizational needs. • Ability to achieve desired results while working collaboratively in a team environment. • Ability to perform basic math, comply with Payment Card Industry (PCI) standards, and follow proper cash/donation handling and reporting procedures while performing gift processing. • Ability to perform business/accounting functions, including project management and budget reconciliations. • Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver's license. • Must be a strong advocate of the USO's mission. Details • The salary range for this position $84,000-$110,250. • To support pay transparency, this posting includes the anticipated base salary range for this role. Compensation is determined based on several factors including geographic location, relevant experience, specialized skills, certifications, and overall alignment with the position requirements. Our compensation practices are designed to ensure market competitiveness and internal equity across roles and levels. • This is an in-person position located in Arlington, VA. • Resume and cover letter are required for full consideration. • Background check - education, criminal and driving required. • The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload. If that's not enough to convince you, here are some direct quotes from employees: • The organization truly cares about the people who work here. • There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization. • Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for. • The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work. • The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of.