Work you'll do

As a Manager, Functional Transformation on the Sales & Service team, you will be responsible for:

• Lead workstreams that support customer, sales, and service transformation programs from assessment through implementation
• Translate business needs into process designs, requirements, operating model recommendations, and implementation plans
• Manage day-to-day delivery activities, including planning, issue resolution, stakeholder alignment, and quality review
• Facilitate client workshops and working sessions to define future-state processes, capabilities, and technology needs
• Collaborate with cross-functional teams to support solution delivery across strategy, experience, operations, data, and technology

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to mentor and provide clear guidance to others

The team

Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Sales & Service offering designs and implements sales and service experiences, capabilities, and architectures required to bring customer strategies to life.

Qualifications

Required:

• Bachelor's degree
• 5+ years of experience supporting regulatory or state government operations, including experience with a state licensing board, legislative body, policy or regulatory operations, or constituent services
• 2+ years of experience delivering Salesforce solutions, including end-to-end lifecycle experience across multiple Salesforce LPI implementations
• 2+ years of experience leading project workstreams or teams in a consulting environment with accountability for deliverables, stakeholder management, and risk mitigation
• 2+ years of experience leading requirements gathering, solution design, configuration, testing, deployment, and post-go-live support for Salesforce implementations
• Ability to travel 0-50%, on average, based on the work you do and the clients and industries/sectors you serve.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred:

• Master's degree
• Salesforce Certified Administrator certification
• Experience with Salesforce Public Sector Solutions, including OmniScripts
• Hands-on Salesforce configuration experience
• Experience delivering solutions for licensing, permitting, inspections, case management, or other public sector functions
• Experience supporting business development activities across the sales lifecycle

Recruiting tips

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Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more.

Professional development

From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see https://www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

Requisition code: 358629

Job ID 358629