Position Summary

The Fulfillment Manager is responsible for the functions required to successfully complete shareholder solicitations and payments on a daily basis. They oversee a team with a diverse range of responsibilities that include, but are not limited to, interpreting capitalization tables for import into the system of record, maintaining the system of record on a deal-by-deal basis, mass shareholder communication distributions, deal reconciliation tie outs, foreign currency conversions and contract reconciliation and omnibus bank reconciliation functions. The Fulfillment Manager takes the lead on complicated document solicitations and ensures proper set-up and delivery to comply with deal requirements. The ideal candidate will be discerning and possess a high degree of attention to detail when evaluating legal documents so that the required information is successfully returned from each individual shareholder they are distributed to. They are critical to keeping 1 reconciliation approvals moving forward throughout the day so that SLAs are met and payment deadlines are adhered to. Upon completion of licensing, the Fulfillment Manager also has authority over payment file delivery to the bank and FX trading.

The successful candidate for this position demonstrates a hands-on, self-motivated, confident, and intelligent approach to teamwork and carries a strong work ethic and servant-leadership skills. They exhibit exemplary organizational and prioritization skills in a fast-paced, dynamic environment. They possess a proven track record of creating and implementing innovative solutions, and have experience in interviewing, hiring, and training a qualified team. Candidates should also possess exceptional communication skills, as cross-team communication is crucial to this role.

A Series 99 FINRA license is required for this position, or ability to procure within the first year from date of hire.

Location: This position is either hybrid out of our Denver, CO office or a fully remote position within the Continental United States.; however, support for Eastern time-zone business hours is a requirement, occasionally starting as early as 7:00AM ET.

If the candidate selected lives within a 20-mile radius of our downtown Denver office, they will be classified as a hybrid employee, and beginning September 8, 2026, working one day per week in the office is expected. Beginning February 1, 2027, two days per week in the office will be expected. If the candidate selected lives outside a 20-mile radius of the Denver office, they will be classified as a fully remote employee, and in-person onsite visits to the Denver headquarters will be required on average three times per year.

Compensation: The salary range for this position is between $91k and $102k, depending on experience level.

Primary Responsibilities

• Acts as final approver for solicitation components, payment distributions, and daily reconciliation reports
• Ensures adherence to instruction letters for the release of escrow funds
• Defines, implements and monitors controls for the various approval processes, including creation and maintenance
• of team procedures
• Facilitates training in bi-weekly team meetings
• Coordinates a suite of processing methods for complex client requests and ensures delivery with precision
• Reviews payment instructions for deal transaction expenses, approves complete instructions for payment, or identifies deficiencies that require follow-up
• Facilitates FX trading
• Prepares and schedules completed system records for delivery and release into the banking systems according to
• payment method and bank system deadlines
• Identifies and implements process improvements to enhance customer experience, exceed SLAs, and improve efficiency
• Holds regular 1:1s with subordinates to discuss performance and support growth and career development
• Other duties as assigned

Required Qualifications & Skills

• 1-3 years of operational management experience, including direct supervisory oversight, preferred.
• 1-3 years of Banking/Financial services experience preferred.
• Bachelor's degree or equivalent experience and/or training.
• Previous experience managing multiple tasks that require a high level of attention to detail in a busy office
• environment.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited
• standardization exists.
• Advanced knowledge of Microsoft Office Suite
• Experience using and training staff to use sophisticated CRM systems, such as NetSuite.
• FINRA-licensed Series 99 Operations Professional or ability to procure within first year from hire date.

Desired Characteristics

• Self-motivated
• Intellectually curious
• Collaborative Amiable
• Operates with the highest integrity and attention to detail
• Passionate about efficient, scalable business processes
• Strong attention to detail

Physical Requirements/Special Demands

• Availability to work a non-traditional work-week that may require more than 40 hours per week if needed
• Ability to work in an open office environment where noise may be a factor
• Ability to work under tight timelines