Position Summary:Reporting to the Director of Fraud Management, the Manager, Fraud Risk will play a key role in building and shaping daily operations while developing fraud risk strategies for a range of new products. This role is responsible for using data analytics to identify fraud trends, designing scalable controls, and collaborating across teams to balance effective fraud prevention with a strong customer experience. The position requires a data-driven, solution-oriented mindset and the ability to thrive in a dynamic environment. The ideal candidate is inquisitive, proactive, and motivated to build fraud prevention capabilities from the ground up.
Major Duties & Responsibilities:- Assist in designing and implementing fraud prevention frameworks, policies and controls tailored to a suite of new products of the digital bank
- Support the design, enhancement, and ongoing maintenance of fraud detection tools, reporting frameworks, and real-time monitoring capabilities to identify suspicious activity
- Analyze large datasets to detect early fraud trends, identify anomalies, and recommend countermeasures
- Use SQL, Python, and visualization tools (e.g., Tableau) to build dashboards that track key fraud metrics and emerging trends
- Support the testing and refinement of machine learning-driven fraud models
- Develop and deliver fraud trend reports to leadership, highlighting high-risk areas, fraud attack vectors and recommendations
- Implement A/B testing for fraud strategies to measure their impact on fraud reduction and false positives
- Collaborate with product managers and engineers to strengthen fraud prevention tools and integrate risk signals across the customer journey
- Partner with Operations to build fraud-related processes and establish policies
- Support fraud risk assessments, forecasting fraud losses, and preparing materials for key stakeholders
- Identify and implement automation opportunities to improve fraud detection efficiency and reduce manual review workload
- Oversee end-to-end card lifecycle processes, including card issuance, usage monitoring, and ensuring a seamless and secure customer experience
- Establish, manage and optimize chargeback processes by identifying trends, improving dispute handling, and enhancing overall customer and operational outcomes
- Work with vendors and internal teams to optimize usage of tools and technology
- Act as a key point of contact for internal teams, addressing inquiries related to fraud losses, trends, and insights.
- Serve as a mentor and coach to team members by providing timely, continuous feedback to support the achievement of both development and operational objectives
Qualifications & Experience: Degrees, Diplomas & Certifications:- A university degree in a related field, such as Business, Engineering, Data Science, or equivalent
Years and Range of Experience Required to Perform the Job:- The position requires 5+ years of experience in fraud operations, financial crime, or risk management within the financial services industry
- Demonstrate a strong understanding of fraud vectors, tactics, and emerging trends across a broad range of financial products and services.
- Proven experience working with card programs and payment ecosystems, with a strong understanding of fraud risks and controls
- Experience working fraud detection tools, SQL, Python, Tableau for visualizations and analytics
- Familiarity with fraud risk management - ideally at a startup or high growth-environment
- Strong communication skills, with the ability to translate data insights into actionable business recommendations
- Demonstrate a self-driven, energetic, and results-oriented approach, with a strong commitment to delivering value to the organization
- Experience with KYC processes and AML/ATF requirements would be an asset.
- The position requires strong written and verbal communication skills and exceptional organization and time management skills.
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