Job Summary
The Manager, Flight Operations Training & Recruitment provides strategic and operational leadership for pilot training and recruitment across all Porter Airlines fleets. This role is responsible for overseeing the planning, coordination, delivery, and continuous improvement of training and recruitment programs while ensuring consistency, standardization, and operational excellence.
Leading a team of Standards Pilots and the Coordinator, Flight Operations Training & Recruitment, the Manager partners with Flight Operations, Crew Planning, Safety, People & Culture, and other key stakeholders to execute Porter Airlines' unified training strategy, support pilot recruitment initiatives, and deliver a high-performing training environment.
The Manager ensures all training and recruitment activities are conducted safely, efficiently, and in compliance with regulatory requirements, company standards, and departmental objectives, while leveraging data, technology, and continuous improvement to support the organization's growth.
Duties & Responsibilities
- Oversee the day-to-day delivery of pilot training and recruitment activities across all fleets
- Lead, coach, and support Standards Pilots and the Coordinator, Flight Operations Training & Recruitment, fostering instructor development, standardization, and continuous improvement across simulator, ground school, recruitment, line indoctrination, and pilot checking functions
- Develop, implement, and monitor operational controls, dashboards, key performance indicators (KPIs), and data analytics to measure performance, leverage AI tools, and drive continuous improvement initiatives
- Ensure consistency and standardization across training programs, instructional practices, operational procedures, recruitment processes, and competency-based assessment standards
- Oversee the coordination of pilot recruitment activities, including assessments, simulator evaluations, interviews, hiring events, and recruitment-to-training timelines to support operational readiness and resource planning
- Coordinate training and recruitment activities with Flight Operations, Crew Planning, Safety, People & Culture, and other operational stakeholders to support organizational priorities
- Ensure all training activities are conducted in accordance with regulatory requirements, approved training programs, company manuals, and operational standards
- Actively participate in Porter's Safety Management System (SMS) by reporting hazards and incidents encountered in daily operations and promoting the Company's Safety Policy
- Perform other duties as assigned
Behavioural Competencies
- Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
- Teamwork: Working collaboratively with others to achieve organizational goals.
- Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
- Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
- Results Focus: Focusing efforts on achieving high quality results consistent with the organization's standards.
- Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
- Exemplifying Integrity: Treating others fairly, honestly, and respectfully, furthering the integrity of the organization and its relationships of trust with team members and the broader community.
- Inspiring Others: Energizing and inspiring others to strive for excellence and commit to common goals and purposes, creating a sense of self-efficacy, resilience, and persistence in followers.
- People Leadership: Assuming a leadership role in helping others achieve excellent results.
- Leading Change: Recognizing the need for change, being open to new ideas and methods, and championing transformational change within the organization and beyond.
Qualifications
- Post-secondary education in Aviation, Business, Training, or a related field, or an equivalent combination of education and experience
- 5+ years of aviation training or related experience
- Strong understanding of aviation training systems, regulatory requirements, and operational standards
- Experience managing operational training activities within a regulated environment is considered an asset
- Technical proficiency in spreadsheet development, reporting, and dashboard creation using Google Workspace, Tableau, or similar business intelligence tools
- Experience leveraging data analysis to support operational decision-making and continuous improvement
- Experience in project management and leading cross-functional initiatives
- Experience using AI tools, including agentic AI, to enhance operational effectiveness and training outcomes
- Experience leading or supporting organizational change management initiatives and applying change management frameworks
- Strong leadership, interpersonal, communication, and organizational skills
- Demonstrated ability to manage multiple priorities, maintain exceptional attention to detail, exercise sound judgment, and take initiative in a fast-paced environment
- Proven resilience and ability to work effectively under pressure while balancing multiple projects and collaborating with diverse stakeholders
Location
Toronto (Billy Bishop Toronto City Airport - YTZ) #LI-Hybrid
