Responsible for the strategic design, operational execution, and continuous improvement of White Cap’s final mile delivery platform across Central Dispatch markets and Customer Delivery Hubs (CDHs). Ensures final mile operations are scalable, cost-effective, customer-focused, and aligned with White Cap’s growth and profitability objectives. This position operates with a high level of autonomy and ownership. In the current state, the role functions as a senior individual contributor while establishing the foundation for future team expansion. As the program evolves, this role will assume direct people leadership responsibilities, including hiring, coaching, and performance management Major Tasks, Responsibilities and Key Accountabilities • Own the end-to-end final mile delivery strategy across all final mile locations, specializing in Central Dispatch and CDH networks. • Design scalable operating models that support market growth and service reliability. • Identify cost, service, capacity, and execution risks and implement corrective actions. • Develop, document, and maintain SOPs governing final mile execution. • Own training content and deployment to ensure consistent field adoption. • Audit adherence to SOPs and address gaps through corrective action and retraining. • Design and own KPIs tied to growth, profitability, service, and execution quality. • Produce executive-ready reporting and performance insights. • Use data to drive continuous improvement and prioritization decisions. • Partner with Transportation, Operations, IT, Finance, and external vendors. • Influence without authority to drive alignment and execution. • Communicate risks, progress, and results to leadership. • Embed safety standards into final mile SOPs and daily execution. • Ensure customer experience remains central to decision-making. • Proactively resolve issues impacting service reliability or safety. • Establish clear performance expectations and accountability standards. • Coach and develop associates as the team structure is introduced. • Build a high-performing team through effective hiring, onboarding, and development. Nature and Scope • Solutions require analysis and investigation. • Achieves planned results by decisions and actions based on professional methods, business principles, and practical experience. • Manages a group or team of professional individual contributors and/or indirectly supervises support staff. Work Environment • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. • Frequent periods are spent standing or sitting in the same location with some opportunity to move about. Occasionally there may be a requirement to stoop or lift light material or equipment (typically less than 8 pounds). • Typically requires overnight travel 30% of the time. Education and Experience • Typically requires BS/BA in a related discipline. Generally 7+ years of experience in a related field. May require certification. Advanced degree may offset less experience in some disciplines. Preferred Qualifications • Although this role is Remote, preferred candidates will reside in Eastern or Central time zones. • Advanced proficiency in Excel and Word (Power BI preferred). • Advanced knowledge of OTM, Oracle ERP, Descartes OnDemand, and Geotab. • Proven ability to lead complex initiatives end-to-end. • Demonstrated leadership, accountability, and independent execution. • Advanced proficiency in Excel and Word (Power BI preferred). • Advanced knowledge of OTM, Oracle ERP, Descartes OnDemand, and Geotab. • Proven ability to lead complex initiatives end-to-end. • Demonstrated leadership, accountability, and independent execution.