The Manager, Field Technology Partner, is responsible for supporting, implementing, and communicating technology initiatives across The Popeyes Brand in The Region. This role serves as a key liaison between field support personnel, corporate teams, and vendor partners, driving innovation and ensuring the successful execution of technology projects and support initiatives. The ideal candidate will possess strong interpersonal and vendor management skills, a deep understanding of restaurant operations, and a passion for leveraging technology to enhance crew and customer experiences.
What You'll Do:
- Build strong, trusting relationships with franchisees, field support leaders, vendors, and internal teams.
- Support the communication, planning, and implementation of new technology projects and initiatives.
- Manage technology support escalations by engaging appropriate partners and developing action plans for remediation.
- Track and identify support-related trends in technology and recommend adjustments to improve performance.
- Act as a liaison between franchise, field, and corporate teams to ensure seamless communication and coordination.
- Redefine existing field technology support structures to improve efficiency and effectiveness.
- Ensure timely and clear communication of technology updates, including training, deployment, and support information.
- Lead the planning and execution of new restaurant technology integrations and tests.
- Partner with technology vendors, suppliers, and other stakeholders to deliver projects on time and within scope.
What You'll Bring:
- 4+ years of experience in restaurant operations with a strong understanding of restaurant systems and technology; QSR experience preferred.
- Working knowledge of foodservice industry challenges and current technology solutions.
- Experience with restaurant technology platforms, such as POS, labor scheduling tools, and back-of-house systems.
- Proven experience delivering or supporting POS and back-of-house solutions to support restaurant operations.
- Excellent written and verbal communication skills.
- Strong interpersonal and vendor management abilities.
- A relentless drive to innovate, with a sense of urgency and attention to detail.
- Comfort navigating emerging channels to identify opportunities for improving crew and customer experiences.
- Travel
- This position is field based. Will travel in-market frequently to support field operations, conduct training sessions, and implement new technologies approximately 50-75% per month.
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Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.
