Job Summary
The Field Sales Operations Manager leads the operational strategy and support functions that enable regional field sales teams to perform effectively. This role oversees a team responsible for channel operations, process management, strategic programs, field support, and employee experience across Direct Sales and Communities.
Serving as a key connection point between field teams, regional leadership, and headquarters partners, the manager ensures priorities are translated into clear processes, actionable resources, and consistent execution. The role champions continuous improvement, supports the successful implementation of pilots and programs, elevates field feedback, and promotes a culture of accountability, collaboration, innovation, and operational excellence.
Job Description
Core Responsibilities
- Provide leadership, direction, and prioritization for the Field Sales Operations team, ensuring resources are aligned to the most critical channel and business needs.
- Oversee operational support for Direct Sales and Communities, creating consistency across programs, processes, and field execution.
- Lead the development and implementation of processes, tools, job aids, and training that improve operational effectiveness and strengthen field readiness.
- Guide the execution of strategic initiatives, pilots, field programs, and special projects, ensuring clear ownership, effective coordination, and timely issue resolution.
- Establish effective reporting and analytics practices that help evaluate program performance, identify opportunities, and inform leadership decisions.
- Oversee field support and escalation management, helping remove operational barriers and ensuring recurring issues are addressed through sustainable solutions.
- Build strong partnerships across field leadership, regional teams, and headquarters functions to align priorities, communicate field needs, and improve execution.
- Represent the voice of the region by gathering feedback, identifying emerging needs, and elevating recommendations with clarity, urgency, and ownership.
- Foster a collaborative, service-oriented culture that balances responsive channel support with appropriate governance, controls, and operational discipline.
- Maintains current information on Comcast products, services, equipment, and marketing promotions.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Collaboration, Communication, Leadership
Compensation
Colorado Pay Range: $112,349.86 - $168,524.80
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience
5-7 Years
