Competition Number:
JR100066

Position Title:
Manager, Facilities Operations

Employment Group:
Administrator

Position Status:
Regular Full time

Position Start Date:
July 20, 2026

Position End Date:
N/A

Department:
Facilities Operations

Location:
North Vancouver

Salary Range:
The typical salary range for this role falls between $94,443.00 - $138,516.00 per annum, commensurate with experience, education, and internal equity, with future opportunities for performance-based pay and career progression. Additionally, we offer a comprehensive total rewards package, including a defined pension plan, employer paid benefit premiums, and more.

Job Description Summary:
With general guidance from the Director, Facilities Services, the Manager, Facilities Operations is independently responsible for the planning, scheduling and delivery of day-to-day operations and maintenance of the campus facilities. The successful incumbent will foster strong collaborative relationships with a variety of internal and external stakeholders and continually monitor for process improvements.

Heavily centered on customer service, this position is responsible to ensure the university's buildings and grounds are well maintained, are safe and comfortable places to learn and work, and provide an appealing first impressions.

Reporting directly to this position are a multi-disciplinary team including Foremen, Maintenance Workers, Groundskeepers, Facilities Workers, and Facilities Triage.

Job Description:

ILLUSTRATIVE EXAMPLES OF DUTIES

Campus and Facilities Operations

• Provides leadership and direction to the Facilities Services team to ensure the effective operation, maintenance, and upkeep of campus buildings and grounds.
• Ensures facilities services are integrated, responsive, and delivered to a high standard of quality.
• Identifies service delivery gaps and develops strategies to address operational and customer needs.
• Implements initiatives to reduce operating costs while maintaining service quality.
• Conducts regular building inspections to assess workmanship, materials, equipment, and compliance with Occupational Health and Safety requirements.
• Monitors maintenance activities to ensure service requests are completed effectively and expected outcomes are achieved.
• Develops, administers, and manages facilities service contracts (e.g., janitorial services, confidential waste disposal), ensuring service levels, performance standards, and budgets are met.
• Reviews service contracts to identify operational efficiencies, improvement opportunities, and potential cost savings.
• Ensures building and grounds documentation is maintained and updated to reflect modifications and changes.
• Responds effectively to major building system failures, life safety incidents, property damage, and other urgent facilities-related issues.
• Develops and maintains operational protocols and conducts regular reviews to mitigate risk and ensure uninterrupted campus operations.
• Ensures facilities comply with applicable codes, regulations, bylaws, University policies, and departmental procedures.
• Liaises with local authorities and regulatory agencies regarding compliance matters and facilities systems connected to municipal infrastructure.

People Management

• Provides leadership, coaching, mentorship, and guidance to staff, fostering accountability, collaboration, and continuous improvement.
• Establishes team and individual goals, monitors progress, and ensures alignment with departmental objectives.
• Ensures staff receive appropriate safety, technical, and operational training to perform their responsibilities effectively.
• Promotes a collaborative and customer-focused team environment that supports problem-solving and service excellence.
• Administers collective agreement provisions in consultation with Human Resources, including hiring, performance management, discipline, overtime, leaves, and grievance-related matters.
• Develops and implements recruitment, retention, onboarding, and staff development strategies to attract and retain qualified employees.
• Monitors employee performance and engagement, utilizing coaching, mentoring, and development opportunities to enhance effectiveness and growth.

Administration

• Develops and implements strategic and operational plans and budgets for assigned areas in consultation with the Director, Facilities Services.
• Contributes to departmental strategic planning, including energy conservation initiatives, capital renewal planning, and identification of required system and equipment upgrades.
• Participates in the development, implementation, and administration of departmental policies, procedures, and operational standards.
• Represents the Department and/or the University on committees and working groups as assigned, including occupational health and safety committees.
• Maintains professional knowledge and expertise by reviewing industry developments, attending training and conferences, and maintaining relevant certifications and memberships.
• Assumes responsibilities of other Facilities Services management positions as required to support departmental operations.
• Performs other related duties as assigned by the Director, Facilities Services.

REQUIRED KNOWLEDGE, ABILITIES AND SKILLS

• Demonstrated ability to organize the work of a department; plan, schedule, direct, supervise, and evaluate the work of employees; oversee the work of trade contractors.
• Knowledge of building maintenance, custodial maintenance, fire protection systems and programs, safety and security programs, waste management, and recycling programs.
• Strong mentorship/training skills.
• Exceptional customer service focus.
• Personal style that builds a service-oriented team.
• Considerable knowledge of construction and maintenance trades, municipal bylaws, Worksafe BC regulations, and Building and Fire Codes.
• Demonstrated ability to interpret drawings and specifications for work related to building and maintenance trades. • Demonstrated ability to prepare and manage budgets.
• Ability to write detailed reports.
• Ability to express views, ideas, and facts effectively both orally and in writing.
• Proficiency with various software relevant to facilities management and maintenance.
• Proven communication skills dealing with other University departments, employees, trades, and the general public.
• Ability to establish and maintain effective working relationships with senior management, faculty, staff, students, government agencies, accreditation bodies, and members of the general public.
• Ability to work under pressure and to meet deadlines and organizational requirements effectively.

REQUIRED TRAINING AND EXPERIENCE

• Completion of a Bachelor's Degree in Public Administration, Business Management, Engineering, Facilities Management, or equivalent.
• Five or more years of recent progressive experience in facilities management including the direction of trades and/or construction personnel.
• Completion of a facilities management certificate or equivalent (APPA, BOMA, IFMA, LEED) desirable.

REQUIRED CERTIFICATES, LICENCES AND REGISTRATIONS

• Holds and continually maintains a valid class 5 British Columbia driver's license.

Additional Details:

Our standard work week is Monday to Friday, 8:30am - 4:00pm, or dependent on the needs of the department.

Posting Detail Information:

Hours of Work Per Week:
35

Pay Group:
AE011

Job Open Date:
June 18, 2026

Job Close Date: