Overview

If you enjoy working with team members whose defining characteristics are exceptional client service, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our Office Services department in our Washington, D.C. office, as a Manager: Office Services.

The Manager: Facilities is responsible for the strategic management of the DC office's Facilities department. Oversight includes day-to-day supervision of the team in the Washington, DC office, strategic leadership of the ongoing needs of the space, and long range planning for the office.

Responsibilities

Essential Functions:

• Liaise between the on-site facilities team and the Director of Administration
• Manage and delegate ticketing system for the Facilities team to ensure equitable and efficient workflow distribution, and timely turnaround
• Liaise and collaborate with varying Business Services teams in the DC office in support of effective use of the DC office space
• Oversee general office operations to include overall physical appearance cleanliness of the space, preventative maintenance, wood maintenance, door repairs, vendor management, repairs, building security system, lighting controls, temperature issues, construction projects for the firm, furniture requisitions, maintenance contracts for the space and mechanical systems space modifications, and more
• Serve as a member of the Firm's Critical Response Team in the event of any emergency
• Contribute to/lead Risk Management tabletops and Business Continuity planning
• Act as security liaison for the employees of the firm with the Washington Metropolitan Police
• Monitor employee work areas as needed to maintain the overall appearance of the office
• Manage and send office-wide communications related to office facilities issues in the DC office
• Develop and maintain safety procedures for the office in the event of an emergency evacuation
• Coordinate the new hire process with the Director of Administration and Human Resources department regarding set-up prior to arrival and transition into the Firm
• Work with firm employees regarding ergonomic issues and concerns
• Maintain current knowledge of and ensure compliance with all OSHA requirements and regulations, and educate employees to ensure they are operating in an ergonomically correct work environment
• Coordinate and implement internal office moves via the Facilities team
• Oversee comprehensive inventory of the Firm's capital assets including artwork, equipment and furniture
• Assist Human Resources with the security aspect of employee terminations when required, including witnessing the conversation between employee and manager, escorting the employee to their office and monitoring items being removed from the office to ensure that proprietary work product is not removed or destroyed
• Ensure operational processes and procedures are updated, implemented, followed within the Facilities departments
• Liaise with Facilities and Office Services Management counterparts in other offices to share best practices and leverage vendor opportunities
• Prepare and manage annual budgets for occupancy, facilities, and office-wide capital improvements; including business plan preparation, cost analysis, and budget reporting
• Establish and maintain asset tagging program for inventory best practice
• Oversee the personal property tax return inventory, including updating with disposals
• Performs other duties as assigned or required to meet Firm goals and objectives

Qualifications, Experience and Personal Attributes

Education/Training/Certifications:

• Bachelor's degree in a related field. An equivalent combination of education and/or experience may be considered in lieu of the degree when the experience has been directly related to the functions of the job

Professional Experience:

• Minimum 10 years management and supervisory experience in a law firm or professional setting.

Technical Skills:

• High proficiency in Microsoft Office products, specifically Outlook and Excel
• Experience with ticketing platforms: ServiceNow and/or BigHand
• Programming lighting controls/familiarity with systems with this capability
• HVAC performance, installation, and capital replacement

Performance Traits:

• Strong written and verbal communication skills, able to communicate effectively and in a professional manner with all levels of the Firm and outside vendors
• Ability to work in a diverse team environment and effectively support the demanding needs of the Firm
• Ability to work under pressure, meet deadlines with shifting priorities
• Must be a self-starter with a high level of initiative
• Strong customer service skills, able to anticipate needs and exercise independent judgment
• Strong attention to detail, organizational skills and the ability to handle multiple projects
• Maintains confidentiality and exercises discretion
• Exercises solid strategic thinking and problem-solving skills

Management Accountabilities:

• Manages processes for direct reports in regards to performance appraisals, annual compensation, goal setting and performance counselling
• Demonstrated leadership and supervisory experience
• Operational budget analysis and recommendations
• Conducts analysis of staffing levels and participation in the recruitment process
• Able to determine and implement change processes to improve workflow efficiencies
• Process- and service-oriented with strong leadership and project management skills
• Able to set priorities and delegate in an efficient manner

Physical Requirements:

• May require occasional lifting of up to 20 lbs.
• May require travel to other offices as needed

This description is not exhaustive, and the Firm may modify it at any time at its sole discretion; nothing herein creates an employment contract or alters the at-will nature of employment.

We offer competitive compensation and comprehensive benefits, including medical/dental/vision/life/and AD&D insurance, 401(k) savings plan, back-up childcare and eldercare, generous paid time off (PTO), as well as opportunities for professional development and growth.

#LI-ONSITE #LI-LG1

Posted Pay Range

The typical pay scale for this position is between USD $126,000.00/Yr. and USD $167,000.00/Yr., although the actual wage or salary could be lower or higher if the candidate's education, experience, skills and internal pay alignment are different from those specified.