The Manager, Expense and Corporate Card Operations is responsible for the day-to-day management and ongoing optimization of the company's global Corporate Card programs and SAP Concur Expense operations across 58 countries.

This role plays a critical part in ensuring strong policy compliance, efficient and well-controlled operations, and a positive employee experience. The position leads a global support team and partners closely with Finance, IT, and Procurement to enhance processes, systems, and controls while supporting the company's global growth.

This is a hybrid position (on-site 3x per week) based in our Charlotte, NC office.

Manager, Expense and Corporate Card Operations

Key Responsibilities

1. Card & Expense Operations

• Manage global Corporate and Purchasing Card programs, including issuance, maintenance, and policy compliance
• Oversee SAP Concur Expense operations, including workflows, audit rules, and user support
• Monitor spend, usage, and compliance; drive resolution of exceptions and issues

2. Systems & Process Optimization

• Partner with IT to support Concur and ERP (SAP S/4HANA) integrations
• Identify and implement automation and process improvements to enhance efficiency and control
• Support system enhancements, upgrades, and issue resolution

3. Audit, Compliance & Controls

• Lead T&E audit activities (pre- and post-payment) and ensure adherence to policy and SOX controls
• Partner with Internal Audit on reviews and remediation efforts
• Analyze data to identify risks, trends, and improvement opportunities

4. Team Leadership & Service Delivery

• Lead an offshore/shared services team supporting expense processing, audits, and customer support
• Define and monitor SLAs, KPIs, and CSAT metrics to ensure consistent, high-quality service delivery and positive employee experience
• Drive team performance, training, and continuous improvement

5. Stakeholder Engagement & Reporting

• Serve as a key contact for global T&E and card-related matters
• Partner cross-functionally to support program objectives and drive alignment
• Deliver training, communications, and change management related to policy updates and system enhancements.
• Deliver reporting and insights on spend, compliance, and operational performance

Manager, Expense and Corporate Card Operations Qualifications

• Bachelor's degree in Finance, Accounting Business or related field
• 6-9 years of experience in global T&E, Corporate Card management
• Strong experience with SAP Concur Expense and ERP integrations (e.g., SAP)
• Experience managing global programs and working with shared service teams
• Solid understanding of controls, compliance, and audit requirements
• Strong analytical, communication, and stakeholder management skills

Xylem does not provide sponsorship for this position.

The estimated salary range for this position is $125,000 to $145,000 plus bonus. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

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Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG).

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation