The OpportunityWe are seeking a Manager, Engineering to lead our PaaS and Pipeline Reliability Operations activities within Developer Productivity Operations. This role leads the engineering team responsible for 24/7 stability, performance, and scalability across our CI/CD pipelines and core development platforms. You will combine technical expertise and operational leadership to drive continuous delivery and platform reliability.
Your Role- Team Leadership: Lead, mentor, and develop a high-performing team focused on Developer Productivity Operations, CI/CD systems, and developer enablement platforms.
- Infrastructure & Platform Ownership: Own performance and reliability for core tools, including GitHub, Jenkins, Artifactory, Gerrit, and repository services.
- Operational Excellence: Maintain 99.9%+ uptime across environments while defining and tracking team SLAs, KPIs, and system metrics.
- Automation & Pipeline Optimization: Drive continuous automation initiatives across environments to eliminate manual processes and increase system resilience.
- Incident & Governance Oversight: Direct incident response efforts, execute root cause analysis, and ensure compliance with security and governance standards.
- Cross-Functional Escalation: Serve as the primary escalation point for complex operational issues (requiring occasional off-hours availability) and partner across engineering, security, and platform teams.
What You Will Bring- Leadership: Experience managing or leading technical teams within modern DevOps, SRE, or infrastructure environments.
- Technical Proficiency: Broad experience with enterprise repository, artifact, and CI/CD tools such as GitHub, Jenkins, Gerrit, and Artifactory.
- Operational Focus: Proven ability to manage high-availability infrastructure environments and uphold strict SLAs/KPIs.
- Continuous Improvement: High proficiency with driving continuous improvement and system resilience through rigorous root cause analysis (RCA) and post-incident reviews.
- Strategic Evaluation: Track record of evaluating and implementing new tools and technologies to improve the software delivery ecosystem.
Work ArrangementHybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. In locations where our workplace policy applies (i.e. San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in-office resources. Workplace type may vary based on location and team requirements. Please speak with your recruiter for details. Additional team-specific guidance and norms will be provided by your manager.
The pay range for this position at commencement of employment is expected to be between USD $ 0 and USD $ 0 per year.
However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Our application deadline is 40 days from the date of posting. In good faith, the posting may be removed prior to this date if the position is filled or extended in good faith.
