Manager, Engagement AnalyticsThe RoleLantern is building a new Engagement Analytics team focused on measuring and improving how members move through our platform from engagement to completed care. The Manager, Engagement Analytics will lead this mission by owning the team's reporting infrastructure, driving analytical strategy, and partnering with operations and member services leadership to translate data into decisions.
This is an excellent opportunity for an experienced analytics professional who wants to build and lead a function at the intersection of funnel analytics, healthcare operations, and data-driven decision making in a high-growth environment.
Location: Dallas, Texas or New York, New York - Hybrid Schedule (3x in offer per week)
What You'll DoReporting & Data Support- Own and evolve the reporting and dashboard infrastructure tracking mid and lower-funnel conversion metrics across member segments, channels, and time periods
- Lead ad hoc analyses and synthesize findings for Member Services and Operations leadership, shaping how the business interprets performance data
- Define requirements and lead process mapping for analytical projects and new reporting initiatives, ensuring alignment with stakeholder priorities
- Establish and oversee data validation, QA standards, and gap identification processes to ensure reporting accuracy at scale
- Apply AI tools to streamline repetitive reporting tasks, flag data anomalies, and identify opportunities to automate manual steps in recurring workflows
Funnel & Conversion Analysis- Own the funnel measurement framework - defining methodology, setting standards, and tracking members from identification through case completion
- Drive conversion performance analysis across cohorts and time periods, translating patterns and anomalies into actionable recommendations for operations
- Build, own, and continuously improve the MS Gap (Member Services Gap) analysis framework, identifying and prioritizing where members fall out of the navigation process
Cross-Functional Collaboration- Manage and mentor analysts on the team, setting priorities, reviewing work, and developing analytical talent
- Serve as the primary analytics partner to Member Services and Operations leadership, aligning analytical priorities to business needs and communicating findings at the executive level
- Document definitions, logic, and methodology clearly to support a reproducible, auditable analytical practice
What We're Looking ForRequired- 5+ years of experience in an analytical role, with at least 1-2 years leading or managing analytical work or a team
- Advanced SQL skills; able to design and optimize complex queries and data models, and guide others in doing the same
- Proficiency in Excel or Google Sheets for data manipulation, analysis, and reporting
- Strong attention to detail and commitment to accuracy in every deliverable
- Strong written and verbal communication - you can translate complex analysis into clear narratives for senior stakeholders and executive audiences
- Comfort operating in ambiguity and building structure where none exists - you thrive in environments where you're writing the playbook, not following one
Preferred- Hands-on experience building production-grade dashboards and self-serve reporting in a BI tool (Tableau, Power BI, Looker, or similar)
- Exposure to healthcare data, CRM data, or member/customer journey analytics
- Python familiarity for data manipulation (not required but a strong plus)
- Experience building or scaling an analytics function in a startup or high-growth environment
- Familiarity with AI-assisted tools (ChatGPT, Copilot, Claude, or similar) and a habit of using them to work smarter and reduce manual, repetitive effort
Why Lantern- Build and lead a new analytics function at a critical moment - your decisions will directly shape how Lantern measures and improves member conversion
- Partner with a strong senior analytics team and leave your mark on the analytical culture, tooling, and standards we build together
- Work in a mission-driven healthcare company where data genuinely influences outcomes
- Competitive compensation, hybrid work flexibility, and strong benefits
Benefits- Medical Insurance
- Dental Insurance
- Vision Insurance
- Short & Long Term Disability
- Life Insurance
- 401k with company match
- Paid Time Off
- Paid Parental Leave
CompensationFLSA Status: Exempt
Budget: $120k base-$150k base + 10-15% bonus (depends on level/exp)
