Philip Morris International

Manager End User Services

Philip Morris International • $104K — $130K *
Tampa, FL 33647In-Person
Information Technology
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5+ years experience in End User Services or related areas
  • Proven track record in service delivery and operational improvements
  • Expertise in managing hardware lifecycle and device refresh programs
  • Experience in delivering technology projects in enterprise settings
  • Proficient in vendor management and overseeing outsourced services

Responsibilities

  • Lead workplace technology service delivery for high quality and customer satisfaction
  • Own and improve operational performance and service metrics
  • Oversee hardware lifecycle programs and technology procurement planning
  • Manage and execute workplace technology projects
  • Advise business leaders on End User Services strategy
  • Resolve complex operational issues and manage escalations
  • Identify and implement opportunities for process optimization
  • Monitor risks and implement improvements to enhance employee experience

Benefits

  • Opportunity to influence workplace technology strategies
  • Hands-on leadership in service enhancement initiatives
  • Collaboration with various business stakeholders
  • Access to a dynamic workplace focused on continuous improvement
Full Job Description
External Description

Manager, End User Services

Tampa, FL
About the Role

The Manager, End User Services is responsible for leading workplace technology services that support employee productivity and business operations. This role drives service excellence, operational performance, technology lifecycle management, and continuous improvement initiatives while serving as a trusted advisor to business stakeholders.
Key Responsibilities
  • Lead delivery of workplace technology services and ensure high levels of service quality and customer satisfaction.
  • Own operational performance, service metrics, and continuous improvement initiatives.
  • Manage hardware lifecycle programs, device refresh activities, and technology procurement planning.
  • Lead workplace technology projects and service enhancement initiatives from planning through execution.
  • Serve as a trusted advisor to business leaders on End User Services strategy and priorities.
  • Resolve complex operational issues and manage critical escalations.
  • Identify opportunities for automation, standardization, and process optimization.
  • Proactively monitor risks and implement improvements that enhance the employee experience.
  • Build and manage vendor relationships, ensuring accountability for service delivery and performance.
Qualifications
Required
  • 5+ years of experience in End User Services, Workplace Technology, Service Delivery, IT Operations, Infrastructure Support, or related areas.
  • Experience leading service delivery and operational improvement initiatives.
  • Experience managing hardware lifecycle and device refresh programs.
  • Experience delivering technology projects within enterprise environments.
  • Experience managing vendors and outsourced service providers.
Preferred
  • Bachelor's degree in Information Technology, Engineering, Business Administration, Project Management, or a related field.
  • ITIL Foundation certification or equivalent.
  • PMP, Prince2, Agile, or other project management certifications.
Additional Information
  • Must be legally authorized to work in the United States.
  • International relocation support is not available.
  • Internal applicants may require manager approval based on tenure and performance status.
  • Non-PMI employees should apply through PMI's external careers site.


Salary Range: $104,000 - $130,000

#PMIUS #LI-AC1

About Philip Morris International

Philip Morris International Careers

Join the global team at Philip Morris International (PMI), a leading international tobacco company dedicated to innovation and transformation in the industry. At PMI, we offer more than just job opportunities; we provide a platform for professional growth and leadership development in an environment that values diversity and inclusion.

Work You’ll Do

At Philip Morris International, you will be part of a dynamic team that is focused on leading the transformation of the tobacco industry towards a smoke-free future. Engage in innovative work that pushes the boundaries of what is possible in consumer goods. With PMI, you can contribute to industry-leading projects and utilize cutting-edge technology to make a meaningful impact.

Explore Our Diverse Opportunities

Whether you're looking for an internship, ready to start your career, or an experienced professional seeking a leadership role, PMI offers a range of positions to match your skills and ambitions. Explore job opportunities in various fields including research and development, marketing, sales, finance, and more. Each position at PMI is a step towards a future-proof career in a company that prioritizes innovation and leadership.

Grow and Develop with Us

PMI is committed to the growth of its employees. We offer comprehensive benefits and diversity training programs designed to enhance your professional skills and personal development. Our leadership programs foster an inclusive culture that encourages networking and innovation, ensuring that every team member can achieve their career goals.

Be Part of Our Culture

At Philip Morris International, we believe that our strength lies in our diversity. Our inclusive culture welcomes professionals from all backgrounds, empowering them to bring their unique perspectives to our team. Collaboration and respect drive our collective success, making PMI a rewarding place to work.

Join Our Team

Ready to advance your career at Philip Morris International? Search open positions that match your skills and interests. We are always hiring creative, curious, and motivated individuals who are ready to drive innovation in our industry. Prepare your resume, sharpen your interview skills, and become part of a company that’s leading change.

Stay Connected

Keep up to date with the latest career tips, company news, and industry insights by joining our network. Subscribe to receive personalized job alerts and updates that can help you stay ahead in your career journey.

Philip Morris International Careers

Discover the opportunities waiting for you at PMI. Join us in making history in a company where your career is as important to us as it is to you. Explore, innovate, and grow with Philip Morris International.
Learn more about Philip Morris International
Size
69,600 employees
Market Cap
$157.8 billion
Industry
Food & Beverages
Net Income
$8 billion
Founded
1900
5 Year Trend
+3.3%
Revenue
$28.6 billion
NASDAQ
PM
* Ladders Estimates

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