Location Address:167 Grand AveSt Paul, MN 55102
Date Posted:July 27, 2026
Department:Shift:Day/Evening (United States of America)
Shift Length:8 hour shift
Hours Per Week:40
Union Contract:Non-Union-NCT
Weekend Rotation: None
Job Summary:Responsible for planning, organizing, developing, and overseeing the department in accordance with federal, state, and local standards. He/she defines and establishes employee and department standards of performance, identifies and implements department goals and objectives, process management, and quality improvement. Maintains proper staffing levels, prepares and administers employee performance reviews, and partners with Human Resources in the recruiting and interview process.
Principle Responsibilities- Supports department operations.
- Defines and establishes employee and department standards of performance.
- Assists in the development of the department strategic and financial plan, proposed annual budget, and maintains accountability for the financial performance plan.
- Identifies and implements department goals and objectives, process management, and quality improvement.
- Documents and investigates complaints, policy violations, and other incidents.
- Establishes and maintains professional relationships with field staff, union leadership, dispatch affiliates, and 911 public safety answering points (PSAPs).
- Maintains quality standards and effective utilization of vehicles, personnel, and other resources.
- Coordinates day-to-day support for employees and the department.
- Maintains proper staffing levels.
- Provides training, team building, disciplinary procedures, and professional development of employees.
- Delivers feedback to employees through formal and informal coaching.
- Prepares and administers employee performance reviews.
- Partners with Human Resources in the recruiting and interview process.
- Other duties as assigned.
Required Qualifications- Bachelor's degree in Emergency Medical Services or related field
- 5+ years in emergency medical services or emergency medical dispatch
- 5+ years supervisory or management experience
Licenses/Certifications- FEMA100-Intro to Incident Command System - FEMA Management institute required
- FEMA200-ICS Single Res-Initial Action - FEMA Management institute required
- FEMA300-Interm ICS for Expanding Inc - FEMA Management institute required
- FEMA700-Natl Inc Mgmt System-Intro - FEMA Management institute required
- FEMA800-Natl Response Framework-Intro - FEMA Management institute required
- National Incident Management System (NIMS) Completion of ICS 100, 200, 300, 400, 700, 800 upon hire required
- Valid Driver's License required upon hire - MN and WI residents must obtain a valid driver's license in their state of residence within 60 days of employment
Physical Demands- Light Work:
- Lifting weight up to 20 lbs. occasionally, up to 10 lbs. frequently
Pay RangePay Range: $44.64 to $61.76 per hour
The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience and education. Additional incentives may be available, including discretionary monetary bonuses, goal-based bonuses, and other financial incentives.
Benefit SummaryBenefits include:
- Medical/Dental
- PTO/Time Away
- Retirement Savings Plans
- Life Insurance
- Short-term/Long-term Disability
- Voluntary Benefits (vision, legal, critical illness)
- Tuition Reimbursement or Continuing Medical Education as applicable
- Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program
- Allina Health is a 501(c)(3) eligible employer
*Benefit eligibility/offerings are determined by FTE and if you are represented by a union.
