Job DescriptionManager of Ecommerce Strategy to serve as a leader in driving ecommerce growth. In this role, you will develop and implement strategic programs intended to increase both short- and long-term sales. Reporting to the Vice President of Ecommerce and Digital Product, you will lead the development and execution of data-driven strategies to increase customer acquisition, optimize conversion rates, and maximize lifetime value (LTV). We'll look to you to turn quantitative data and qualitative observations into insights that will inform how we chart ecommerce's path forward.
What you'll do:- Develop dynamic financial models and compelling reports that track the ecommerce business metrics and performance on a weekly, monthly, and quarterly basis
- Manage a multi-quarter growth roadmap focused on scaling revenue, improving margins, and expanding market share
- Maintain, develop, and innovate on our current ecommerce reporting suite
- Partner closely with our Finance and Product Strategy teams on ecommerce targets
- Work with the CRM team to develop personalized shopping experiences that drive repeat purchase behavior
- Communicate strategic project plans through insightful (and fun) presentations
- Keep up with the latest news and developments pertaining to ecommerce, AI, customer experience, and technology
- Provide analytical and strategic support for ad hoc analyses, focusing on the why more than the what
Who you are:- Backed by 5+ years of experience in ecommerce, digital marketing, or strategy consulting, with a proven track record of driving measurable revenue growth
- An optimistic, high-energy problem solver who is comfortable working through uncertainty
- Naturally curious-you often question the status quo with an aim to make better, more informed decisions
- A self-starter who's able to manage multiple assignments, take initiative, and work independently
- A crystal-clear communicator in person and in writing who has experience translating data into strategic recommendations
- An analytical, creative thinker who can focus on the details without losing sight of the big picture
- A lover of data and numbers with a solid understanding of analytical tools, especially Excel and Google Sheets
- Passionate about ecommerce and direct-to-consumer businesses
- Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)
Extra credit:- Experience with Looker or a similar data visualization tool
Product Development Assistant to support the creation and sourcing of our frames. In this role, you'll work across departments to support the development of new products while managing the bill of material and purchase order processes. You'll also be integral in helping Warby Parker execute a vendor strategy for frame and raw materials that aligns with our ambitious growth targets. We'll count on you to support vendor development, negotiations, sourcing, and production management-so our ideal candidate is a strong communicator who's excited about all things product development.
What you'll do:- Support vendor relationships through the end-to-end product lifecycle of both new product and core business, from development to bulk delivery
- Issue and track purchase orders (POs) to ensure on-time, in-full deliveries that pass pre-production and production quality approvals-and facilitate problem-solving for any delays
- Own the timely and accurate processing of vendor invoices using our proprietary systems
- Assist in the validation and processing of import tariffs
- Collect monthly vendor stock reports and maintain vendor material inventory data using our internal tools
- Assist in new product development launches while driving cost optimizations through bill of materials (BOM) management, cost breakdown analysis, order placement, sample tracking, and production management
- Work cross-functionally with internal stakeholders from our Design, Merchandising and Planning, Supply Chain, and Finance teams
- Support vendor forecasting by compiling our monthly SKU-level forecast
Who you are:- Backed by 1+ years of relevant product development and sourcing experience
- An excellent communicator (in groups big and small) with strong interpersonal skills
- Excited about product design, with an eye for the detail that will delight our customers
- Eager to learn, ask effective questions, and balance differing viewpoints to reach the best resolutions
- Detail-oriented with super-strong organizational skills
- Proficient in Microsoft Excel
- Comfortable learning your way around the Google suite and Adobe applications for viewing tech drawings, combining files, and making edits
- Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)
Extra credit: - Experience in eyewear product development and sourcing
- Experience working with international vendors (you understand the cultural, regulatory, commercial, operational, and logistical implications of managing day-to-day operations within that setting)
- Previous exposure to Oracle Fusion ERP
