Work Location:Mount Laurel, New Jersey, United States of America
Hours:40
Pay Details:$98,160 - $159,270 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line of Business:Technology Solutions
Job Description:The
Manager, Network Service Delivery plays a critical leadership role in ensuring the reliability, security, and continuous evolution of the network services that enable TD's retail, campus, and colleague experience across Canada and the United States. This leader is accountable for delivering highly available, scalable, and customer-centric network services that support business growth, operational excellence, and a seamless user experience.
As the steward of Retail and Campus Network Services, this role drives service performance, operational resilience, and lifecycle modernization across LAN, WAN, SD-WAN, routing, and switching technologies. Through proactive planning, data-driven decision making, and a culture of continuous improvement, the Manager ensures network services remain secure, stable, and aligned with evolving business needs.
The successful candidate brings together strong people leadership, stakeholder influence, and technical expertise to build trusted partnerships across Network Engineering, Network Architecture, Wi-Fi & Network Access Control (NAC), Employee Enablement, and business teams. By aligning technology investments, operational priorities, and service outcomes, this leader enables the organization to deliver exceptional customer and colleague experiences while advancing TD's strategic objectives.
Key ResponsibilitiesRetail & Campus Network Service Delivery- Manage service delivery team of engineers for enterprise campus and retail network services.
- Drives a culture of automation and operational excellence, leveraging Infrastructure-as-Code and process automation principles to improve consistency, efficiency, resiliency, and service delivery outcomes across the network estate
- Accountable for financial planning, budget management, vendor spend oversight, and continuous identification of opportunities to improve operational efficiency and reduce total cost of ownership.
- Support retail & campus openings, relocations, renovations, and network infrastructure refresh initiatives.
- Partner with Network Engineering teams to ensure standards, architectures, and technology roadmaps are operationally supportable.
- Lead lifecycle planning activities for network hardware/software initiatives.
- Drive continuous improvement initiatives that improve service quality, operational efficiency, and customer satisfaction.
- Develop and maintain service delivery governance processes and operational standards.
Network Operations Partnership & Major Incident Leadership- Partner with Network Operations to ensure efficient handoff of projects from service delivery to Ops,
- Serve as the L3 escalation leader for Priority 1 and Priority 2 network incidents.
- Lead cross-functional resolution efforts and executive communications during major outages.
- Drive post-incident reviews, corrective actions, and problem management initiatives to improve service stability.
Leadership & People Management- Leads high-performing team through self-awareness, empathy, active listening, and the ability to positively influence outcomes across diverse stakeholder groups.
- Establish clear goals, priorities, and performance expectations.
- Manage workforce planning, talent development, and succession planning.
- Foster a culture of accountability, collaboration, customer focus, and continuous improvement.
Stakeholder Management & Communication- Serve as the primary point of contact for network service delivery stakeholders.
- Communicate service performance, risks, and strategic initiatives to leadership.
- Partner with technology and business teams to align network services with organizational priorities.
- Represent Network Service Delivery in governance, operational, and planning forums.
Lifecycle Management & Continuous Improvement- Lead lifecycle planning for network infrastructure, carrier services, and technical debt reduction.
- Drive service improvements through automation, standardization, and process optimization.
- Ensure documentation, support models, and operational procedures remain current.
- Support audit, compliance, risk, and resiliency initiatives.
Depth & Scope:- Responsible for managing multiple teams and/or projects with increasing degree of complexity and broad scope
- Works independently and often autonomously in the management of projects, teams and operational disciplines and develops strategic thinking/ planning in the execution of work plans
- May manage system enhancements, new releases or projects typically focused on a specific product / system / application of moderate scope and complexity
- Manages/Leads a group (e.g., Less Than 25) of IT professionals
- Manages projects and teams (including financials) and advocates for the re-usability of architecture and processes by new business initiatives
- Manages problem resolution, plans and strategies for operational advancement
Education & Experience: - Undergraduate degree or Technical Certificate
- Graduate degree, preferred
- 7+ years relevant experience
Preferred Qualifications:- Bachelor's degree or equivalent experience in Information Technology, Computer Science, Engineering, or Telecommunications.
- Experience supporting enterprise network services and infrastructure.
- Leadership experience direct management of teams.
- Experience supporting large-scale retail, campus, branch, or distributed enterprise environments.
- Strong knowledge of LAN, WAN, SD-WAN, routing, switching, carrier services, network observability, and ITSM processes.
- Experience managing SLAs, KPIs, service governance, vendors, and service providers.
- Strong communication, analytical, and stakeholder management skills.
- Experience leading major incident response and service restoration efforts.
- Experience in financial services, retail, or other highly distributed enterprise environments.
- Experience with Aruba, Arista, or Cisco networking technologies.
- Experience with SD-WAN platforms and ServiceNow.
- Experience with observability platforms such as ThousandEyes, NetBrain, or Splunk.
- Familiarity with network automation and infrastructure management tools.
- ITIL Foundation, CCNA, CCNP Enterprise, PMP, or equivalent certifications.
Technical Competencies- Enterprise LAN, WAN, and SD-WAN service delivery
- Routing and switching technologies
- BGP, OSPF, QoS, TCP/IP, DNS, and DHCP
- Carrier and circuit service management
- Network observability and performance monitoring
- Major incident, problem, and change management
- Service delivery governance and KPI management
- Vendor and supplier management
- Lifecycle planning and continuous improvement
Success MeasuresSuccess in this role will be measured by:
- Business Alignment of Network Services
- Team Leadership & Talent Development
- Financial Stewardship & Cost Optimization
- Service Delivery Performance
- Service Ownership & Governance Effectiveness
- Major Incident Leadership & Resolution Outcomes
- Lifecycle & Modernization Delivery
- Stakeholder Satisfaction & Partnership
- Continuous Service Maturity
Physical Requirements:Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
- Domestic Travel - Occasional
- International Travel - Never
- Performing sedentary work - Continuous
- Performing multiple tasks - Continuous
- Operating standard office equipment - Continuous
- Responding quickly to sounds - Occasional
- Sitting - Continuous
- Standing - Occasional
- Walking - Occasional
- Moving safely in confined spaces - Occasional
- Lifting/Carrying (under 25 lbs.) - Occasional
- Lifting/Carrying (over 25 lbs.) - Never
- Squatting - Occasional
- Bending - Occasional
- Kneeling - Never
- Crawling - Never
- Climbing - Never
- Reaching overhead - Never
- Reaching forward - Occasional
- Pushing - Never
- Pulling - Never
- Twisting - Never
- Concentrating for long periods of time - Continuous
- Applying common sense to deal with problems involving standardized situations - Continuous
- Reading, writing and comprehending instructions - Continuous
- Adding, subtracting, multiplying and dividing - Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
