ServiceNow

Manager, Network Reliability and Resiliency

ServiceNow$125K — $220K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Experience with AI integration in workflows and decision-making
  • Hands-on skills with Linux, databases, systems, and coding
  • Proven team management experience
  • Design and implementation of monitoring solutions for scalable environments
  • Familiarity with cloud operations and distributed teams
  • Background in software, platform, and infrastructure as a service
  • Strong understanding of ITIL v3 principles
  • Excellent interpersonal and communication skills
  • Keen attention to detail

Responsibilities

  • Manage team dynamics, focusing on career development and performance reviews
  • Promote a culture of automation to reduce manual tasks
  • Collaborate with partner teams to enhance infrastructure reliability
  • Lead crisis management efforts to implement sustainable solutions
  • Analyze and enhance existing processes for continuous improvement
  • Provide training and support to partner teams interfacing with SRE
  • Oversee onboarding of new hires and technologies

Benefits

  • Health plans
  • RRSP Plan with company match
  • Employee Stock Purchase Plan (ESPP)
  • Matching donations
  • Family and medical leave programs
  • Annual vacation of 20 days, accrued bi-weekly
Full Job Description
Job Description

Due to Government of Canada regulatory requirements, this position requires the successful completion of a Government of Canada Reliability Status screening as a condition of employment. The screening process requires 5 years of verifiable background history. This includes identity verification, education verification, a criminal record check, and a credit check. Candidates must be eligible to obtain and maintain Reliability Status, which generally requires Canadian citizenship or Canadian permanent resident status. Employment is contingent upon successful completion and maintenance of the required screening.

What you get to do in this role:

As a Manager, Network Reliability and Resiliency your responsibilities will be:
  • Team management, career development, project prioritization and performance review.
  • Drive a culture of intolerance to manual activities that promotes automation efforts.
  • Drive initiatives with partner teams to improve the reliability of the infrastructure.
  • Act as crisis management to orchestrate actions towards sustainable solutions.
  • Analysis and evaluation of existing processes to drive continuous improvement and efficiencies.
  • Provide training and support to partner teams that interface with SRE.
  • Onboarding of new hires to enable their success in their roles.
  • Onboarding of new technologies, systems and automations into the team.


Qualifications

To be successful in this role you have:
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • Hands-on technical skills in Linux, databases, systems and coding.
  • Experience in team management.
  • Design and implementation of monitoring solutions for large and scalable environments.
  • Experience with cloud operations, follow-the-sun and geographic distributed teams.
  • Experience working in software, platform and infrastructure delivered as a service.
  • Knowledge of principles and methods involving ITIL v3.
  • Outstanding interpersonal skills and strong communication skills, both written and verbal.
  • Uncompromising attention to detail.

We also have pluses. These are not a 'must', but please highlight them on your resume if you have:
  • RHCE, CCNA, ITIL or other industry certifications


Additional Information

For positions in this location, we offer a base pay of $125,700 - $220,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location.

We also offer health plans, an RRSP Plan with company match, ESPP, matching donations, family and medical leave programs and Annual vacation: 20 days per year, accrued every pay period at 6.67 hours.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ

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