We are seeking a Manager, Network & Enterprise Tools, network operations, infrastructure performance, and enterprise monitoring for the organization's US and EMEA locations. This role manages a small technical team while remaining hands-on in network support, incident response, change execution, and continuous improvement. The Manager partners closely with global IT teams, including the APAC Network Manager, to support consistent network standards, reliable service delivery, and secure infrastructure.
Location- Brookfield CT Office. This is an on-site position, and we are not open to remote candidates at this time.
Travel- Occasional travel, approximately 5-10%, may be required.
ResponsibilitiesNetwork Infrastructure Operations
- Lead day-to-day network operations, engineering, and support for US and EMEA locations, ensuring reliable and secure network services.
- Support and maintain LAN, WAN, wireless, VPN, firewall, site-to-site connectivity, and related network security services.
- Remain actively involved in troubleshooting, configuration, implementation, incident response, and change execution.
- Manage network incident, problem, and change activities, including root cause analysis, remediation planning, communication, and service restoration.
Enterprise Network Engineering & Security
- Support enterprise network technologies including Fortinet firewalls, Cisco switching and routing, VPN connectivity, wireless infrastructure, WAN connectivity, and network security controls.
- Partner with the APAC Network Manager and global IT teams to align network architecture, standards, operational practices, escalation processes, and project execution.
- Develop and maintain network standards, diagrams, operational procedures, and infrastructure best practices.
Monitoring & Operational Excellence
- Oversee enterprise network monitoring and management platforms such as ManageEngine, Nagios, SolarWinds, PRTG, Zabbix, LogicMonitor, or similar tools.
- Define monitoring standards, alerting thresholds, dashboards, escalation workflows, and reporting to strengthen operational visibility and response.
- Analyze infrastructure trends, recurring issues, and service risks; implement corrective actions to improve availability and reduce disruption.
Leadership & Team Development
- Manage, coach, and mentor a small team of network and infrastructure resources while staying engaged in technical execution and operational support.
- Set priorities, coordinate daily work, allocate resources, and promote accountability, collaboration, and practical problem solving.
- Support knowledge sharing, feedback, and professional development opportunities for team members.
Cross-Functional Collaboration & Vendor Management
- Partner with Infrastructure, Security, Applications, Service Desk, site leadership, vendors, and global IT teams to support enterprise technology initiatives.
- Manage vendor relationships, service providers, maintenance agreements, provider escalations, and technology support contracts.
- Support network modernization, compliance, site refreshes, segmentation, wireless modernization, and provider transition initiatives as needed.
QualificationsKnowledge, Skills & Abilities- Strong knowledge of enterprise network operations, infrastructure support, and technical service delivery in distributed environments.
- Hands-on experience with Fortinet firewalls, Cisco switching and routing, VPN services, wireless networking, WAN connectivity, and network security controls.
- Experience administering or improving network monitoring and management tools such as ManageEngine, Nagios, SolarWinds, PRTG, Zabbix, LogicMonitor, or similar platforms.
- Understanding of ITIL-based incident, problem, change, configuration, and service transition practices.
- Strong analytical, troubleshooting, communication, documentation, vendor management, and stakeholder management skills.
- Ability to support a global manufacturing environment with distributed sites, regional priorities, maintenance windows, and critical production dependencies.
Experience- 8+ years of progressive experience in network engineering, network operations, infrastructure support, or related IT roles.
- 2+ years of experience leading, supervising, or mentoring technical team members.
- Preferred experience includes Cisco, Fortinet, Network+, ITIL, or related infrastructure certifications; global network standardization; site refreshes; firewall modernization; SD-WAN; segmentation; wireless modernization; or monitoring tool integration.
Education- Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field. Combination of relevant education and experience considered.
Why Photronics- Be part of a global technology leader driving innovation for the world's biggest tech companies.
- Work in a collaborative, growth-focused environment where your expertise will have a real impact.
- Enjoy stability, challenge, and opportunity at a company with more than 50 years of proven success
- Competitive salary and annual bonus program.
- Equity compensation eligibility.
- Full suite of health and welfare benefits
- 401k with company match.
