Chewy

Manager, District Business Development III

Chewy$100K — $120K *
Healthcare
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of sales experience in technology services, eCommerce, or related industries
  • 3+ years of experience in a leadership role
  • Demonstrated success in client business opportunity identification
  • Proven relationship-building skills with stakeholders
  • Successful track record in driving team results
  • Experience in fast-paced, deadline-driven environments
  • Knowledge of data-driven decision-making using tools like Salesforce, Tableau, and SQL

Responsibilities

  • Coach, recruit, train, and manage a hybrid sales team
  • Contribute to goal setting aligned with organizational objectives
  • Monitor and manage sales pipeline metrics and compliance
  • Evaluate and improve sales practices for effectiveness
  • Collaborate across departments to enhance customer experiences
  • Develop and execute a district engagement strategy
  • Foster an inclusive and open-communication team culture

Benefits

  • Work within a growing Health Services organization
  • Opportunity to influence pet care practices through technology
  • Lead a diverse team with career development opportunities
  • Engage with clinics to directly impact their success
  • Represent Chewy Health at industry events and trade shows
Full Job Description
Job Description:

As part of this mission, Chewy Health is currently seeking an experienced Manager II, District Business Development in our Chewy Healthcare Services organization. The Manager II, District Business Development will manage a team of virtual and in-market sales team members in a predefined district owning customer relationship through the clinic lifecycle stages on PracticeHub software, our new online platform to streamline the prescription process and meet pet parents where they already shop today. The start of clinic journey is through enrollment on the correct program on PracticeHub and work as a trusted advisor to clinics, driving ongoing engagement virtually to help veterinary clinics save time and grow revenue.

The Manager II, District Business Development will be a high performing professional, experienced in successfully executing a consultative sales approach with responsibilities including, strategic relationship building, account planning, leveraging data to influence customer actions, prospecting, upselling and engaging clinics. The Manager II, District Business Development is a problem solver who dives deep into clinic needs or business problems with minimal guidance to develop data-driven account plans that achieve clinic objectives while also improving adoption of Chewy Health software offerings. The Manager II, District Business Development is a builder and expert communicator who works cross functionally with internal stakeholders to drive process and program improvements balancing clinic needs with internal team priorities. The right candidate will have a powerful sense of urgency and the ability to connect and engage with clinics virtually and in-person.

What You'll Do:
  • Coaching, recruiting, training, and managing sales team members; a blend of both virtual and in-market members.
  • Contribute to goal setting to align with organizational goals. Track against key input metrics to (1) Measure your team's success in sales to Chewy's digital platform and (2) Evaluate the quality of the clinic's experience. Use these metrics to guide your work and uncover areas of opportunity.
  • Monitor, analyze and manage quality, activity, and compliance metrics across the district to ensure that we are effectively managing our sales pipeline.
  • Evaluate current practices and procedures to determine whether they are effective in generating sales and implementing improvements as needed.
  • Work closely with Business Development, Onboarding, Operations, Customer Success, and Customer Service to ensure a positive customer experience. Be a veterinarian and pet parent advocate, providing ongoing feedback to Product Management and Engineering to improve the client experience.
  • Develop and execute an engagement strategy for the district to ensure the team delivers on these commitments.
  • Build an inclusive and diverse culture inside your team. Create an open-communication culture and act on feedback.
  • Act as a thought leader in defining success criteria and understand business needs of clinics in a rapidly changing business environment. Create and implement strategic plans and documents for the organization.
  • Complete all administrative requirements in a timely fashion as directed by management.
  • May represent Chewy Health at local, regional, and national trade shows and exhibits to promote Chewy Health products to the animal care community.


What You'll Need:
  • 5+ years of sales experience in technology services/SAAS, eCommerce marketplace or related industries (B2B or B2C) with 3+ years in a people leadership capacity; experience in the veterinary or healthcare industries preferred.
  • Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products.
  • Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through.
  • Proven track record of delivering results through a team.
  • Track record of developing business strategies with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment.
  • Demonstrated ability to meet and exceed KPIs and results in a high growth, fast paced environment.
  • Experience using data (reports, forecasts, surveys) to guide decision making.
  • Experience with CSM technologies (ex. Salesforce) and Data Tools (ex. Tableau, SQL)
  • Excellent written and verbal communication skills.
  • Position requires some travel (25-50%).
  • Bachelor's degree or equivalent experience required.


Bonus:
  • Experience in veterinary or pharmaceutical industry

About Chewy

At Chewy, we view pets (and pet parents) as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Customers love shopping our wide selection of products including more than 65,000 items (including our Private brands and Healthcare products), which we offer at competitive prices and fast 1-2 day shipping. Chewy’s commitment to customer service is the core of our brand, and our customers love us for it. We “WOW” pet parents through 24/7 assistance, advice and encouragement every day of the year. We make pet parenting easy with our convenient Autoship subscription program—which allows our customers to schedule their orders, so they never run out of their pet food, supplies and medication they need. Chewy is an experience company built on the back of product and technology. Innovation drives our operations and our team is constantly striving to find new and better ways to improve. From an easy-to-navigate website and highly-rated mobile apps, to detailed order tracking and personalized “Pet Profile” features, we are transforming the way pet parents shop.

Chewy Careers

Join the vibrant team at Chewy, where we offer exceptional job opportunities to advance your career in the dynamic world of e-commerce. As a leading company in the pet industry, Chewy is dedicated to making pet care easier and more enjoyable for pet parents everywhere. Work You’ll Do At Chewy, we are constantly on the lookout for passionate, driven professionals to join our diverse team. Whether you're seeking a position in IT, customer service, marketing, or logistics, Chewy provides a platform for professional growth and innovation in every career path. Our commitment to leadership and diversity training ensures that every team member is equipped with the skills to lead and innovate. By joining Chewy, you will work alongside a team of dedicated professionals who are always pushing the boundaries of what's possible in e-commerce and customer service. Internship and Employment Opportunities Chewy offers a variety of internship and employment opportunities that cater to a wide range of skills and interests. Our internships provide invaluable hands-on experience, helping you to enhance your resume and prepare for a full-time position within our company. Chewy is not just about hiring employees; it's about nurturing future leaders. Benefits and Culture At Chewy, we believe that the well-being of our team is paramount. We offer a comprehensive benefits package that supports the health, financial security, and work-life balance of our employees. Our culture is centered on open communication, respect, and a shared passion for our mission. We celebrate diversity and are committed to creating an inclusive environment for all team members. Innovation and Growth Chewy is at the forefront of innovation in the pet industry. We are constantly exploring new technologies and strategies to enhance our services and expand our market reach. This focus on innovation drives our company's growth and offers our team members numerous opportunities to get involved in exciting projects and advance their careers. Networking and Professional Development We encourage our employees to engage in networking and professional development activities that can enhance their career prospects. Chewy supports various initiatives, including workshops, seminars, and training sessions, to help our team members grow their professional network and develop new skills. Join Our Team Explore the job opportunities at Chewy by searching open positions that match your skills and interests. We are looking for curious, creative, and solution-driven team players who are ready to take their career to the next level. Stay Connected Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here at Chewy. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at Chewy. Chewy is more than a company; it's a community where you can grow your career and make a difference. Join us in our mission to be the most trusted and convenient online destination for pet parents (and partners) everywhere.
Learn more about Chewy
Size
21,300 employees
Market Cap
$15.9 billion
Industry
Net Income
-$174.4 million
Founded
2011
5 Year Trend
+136.6%
Revenue
$6.4 billion
NASDAQ

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