Manager, Distribution Client ServicesPosition SummaryWe have an opportunity for a Manager, Distribution Client Services to join our team. In this role, you will monitor and improve distribution client health while leading a professional client-facing distribution team. You will own the customer experience, including project set-up, maintenance, management, import/export, and depot coordination. This position ensures smooth transitions for international shipping of clinical supplies within our supply chain.
Shift: Monday - Friday, 8:00am to 5:00pm
Location: Philadelphia, PA
100% Onsite
The Role- Supervise distribution analysts, supervisors, coordinators, pre-distribution, and global trade teams; perform reviews, manage performance, develop team members, analyze workloads, and adjust as needed
- Own the customer order pipeline and ensure all clinical requests are processed and shipped on time; guide the Sales and Operations Planning process from a distribution perspective with a focus on forecasting excellence; balance forecasting and demand with distribution capacity
- Review workflow for operational improvements and implement changes where appropriate; collaborate with customers to define study-specific distribution needs and provide solutions for international shipping
- Work with Clinical Project Management and Pre-Production Groups to set up and maintain distribution-specific inventory, including bulk, ancillary supplies, finished goods, and samples
- Develop and implement standard operating procedures; resolve distribution issues and report findings to clients; participate in customer visits, lead client and visitor tours, and attend occasional off-site meetings
- Generate a Distribution Protocol and supporting checklist for every Clinical Trial Material shipment; revise these documents as requested by clients with appropriate approvals
- All other duties as assigned
The CandidateMinimum Requirements- Master's Degree with 5 years of relevant experience OR Bachelor's Degree with 8 years of relevant experience
- Leadership skills including excellent interpersonal and communication abilities with all levels of stakeholders, strong ability to lead, mentor, train, motivate, direct, and empower a team, influence and lead change, provide strategic and analytical insight for problem solving, and partner with cross-functional teams to identify gaps and develop continuous improvement ideas
- Demonstrable leadership experience at Catalent (including but not limited to participation in Catalent-sponsored leadership programs such as NGGL, GOLD, LEAD Now, GM Excellence, and GROW) may be considered in place of external experience
- Individual may be required to sit, stand, walk regularly and occasionally lift up to 15 pounds
Preferred Skills & Background- Previous working experience in a current Good Manufacturing Practice (cGMP) management role is preferred
Why You Should Join Catalent- Defined career path with annual performance reviews and feedback process
- Diverse and inclusive culture
- Potential for career growth on an expanding team within an organization dedicated to preserving and bettering lives
- Competitive paid time off plus 8 paid holidays
- Community engagement and green initiatives
- Medical, dental, and vision benefits effective day one of employment
- Tuition reimbursement
Catalent offers rewarding opportunities to further your career! Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference.
personal initiative. dynamic pace. meaningful work.
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