Co-operators

Manager, Dispute Resolution - Accident Benefits

Co-operators • $91K — $151K *
North York, ON M2J 0A2In-Person
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 7+ years of experience in insurance or related field.
  • Post-secondary degree; FCIP or CIP designation preferred.
  • Proven leadership and team development experience.
  • Expert knowledge of Ontario Accident Benefits claims and dispute resolution.
  • Strong analytical, critical thinking, and problem-solving skills.
  • Excellent relationship-building and communication skills.

Responsibilities

  • Lead and develop a team of dispute resolution professionals.
  • Provide strategic and technical leadership for Accident Benefits disputes.
  • Analyze data to identify trends and improve claims handling practices.
  • Develop and deliver training on LAT processes and dispute resolution strategies.
  • Collaborate with internal and external stakeholders to drive continuous improvement initiatives.

Benefits

  • Training and development opportunities for career growth.
  • Flexible work options and paid time off.
  • Holistic well-being programs for physical and mental health.
  • Paid volunteer days to support community involvement.
  • Comprehensive total rewards package including retirement savings and health benefits.
Full Job Description
Company: CGIC
Department: Claims
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: This role operates in English.
Additional Information: This/these role(s) is/are currently vacant

As the Manager, Dispute Resolution - Accident Benefits, you will provide people leadership and technical guidance to a specialized team responsible for the dispute resolution of Accident Benefits claims.

You will also be responsible for operational oversight, performance management, analysis of dispute outcomes, identification of emerging trends, and the development of strategies that support continuous improvement. Through your leadership, you will help strengthen our legal approach, reduce dispute-related costs, and support the successful execution of our Claims Strategy while delivering exceptional outcomes for our clients and the organization.

How you will create impact:

  • Leading and developing a team of dispute resolution professionals, including recruitment, performance management, workforce planning, coaching, employee development, and fostering a positive, high-performing work environment.
  • Providing strategic and technical leadership for Accident Benefits disputes, overseeing complex LAT matters, guiding dispute resolution strategies, supporting negotiations, and ensuring effective, timely, and cost-conscious claim outcomes.
  • Analyzing dispute, legal, and claims data to identify trends, risks, leakage, opportunities, and emerging industry developments, and make recommendations that strengthen claims handling practices, client outcomes, and legal strategy.
  • Developing and delivering training, coaching, and reference materials to enhance organizational knowledge of LAT processes, dispute resolution practices, claims handling philosophy, and legislative requirements across claims teams.
  • Collaborating with internal and external stakeholders, including Claims, Internal Legal, Vendor Management for External Legal and other internal and external partners to drive continuous improvement initiatives and support strategic projects.


How you will succeed:

  • You build trusting relationships and provide feedback to enable the successful development of your team and colleagues.
  • You foster innovation and continuous improvement with a focus on client experience.
  • You facilitate the adoption of change and create a high-performance culture through alignment of your team's work with organizational goals.
  • You successfully convey messages and demonstrate openness to exploring alternative points of view.
  • You use data and critical thinking to guide decision making.


To join our team:

  • You have seven years of experience in insurance or a related field.
  • You have a post-secondary degree. You have or are working towards the Fellow Chartered Insurance Professional (FCIP) or Chartered Insurance Professional (CIP) designation.
  • Proven leadership experience with a strong understanding of management practices, team development, group dynamics, and the ability to coach, mentor, and lead high-performing teams in a collaborative and professional environment.
  • Expert knowledge of Ontario Accident Benefits claims, dispute resolution practices, applicable legislation, and evolving case law, with the ability to interpret and apply complex regulatory frameworks and policy provisions to highly complex claims situations.
  • Strong analytical, critical thinking, negotiation, and problem-solving skills, with demonstrated ability to assess risk, evaluate evidence, develop sound strategies, and influence successful outcomes in complex claim and dispute matters.
  • Exceptional relationship-building and communication skills, combined with advanced proficiency in Microsoft Office, claims technologies, and business systems, and a demonstrated commitment to continuous improvement, operational excellence, and delivering superior client and business outcomes.


What you need to know:

  • You are required to have your own vehicle, valid driver's license and insurance.
  • You will provide support to clients who are experiencing a personal or financial loss. A high degree of confidentiality and discretion is required.
  • As a leader, strict confidentiality is required with respect to sensitive matters and employees' personal information.
  • You will be subject to a Criminal Record and Consumer History background check as a condition of employment, in the event you are the successful candidate.


What's in it for you?

  • Training and development opportunities to grow your career.
  • Flexible work options and paid time off to support your personal and family needs.
  • A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
  • Paid volunteer days to give back to your community.
  • In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.


Salary information

Expected salary range $91,058 - $151,764 (min-max, full range).

Salary placement

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Incentive/Variable pay

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.

About Co-operators

Co-operators provides auto insurance, home insurance, life insurance, commercial insurance, farm insurance, and group insurance, as well as investment products and property development. They provide travel-related insurance products, hospital and medical coverage, accidental death and dismemberment, vehicle replacement, and hospital and medical coverage insurance.

Co-operators Careers

There has never been a better time to join the dynamic team at Co-operators, a leading company renowned for its commitment to community and sustainability.

Work You’ll Do

Join Co-operators' top-tier team to assist some of the most respected and well-known businesses in navigating their paths to growth and innovation. At Co-operators, the fusion of technology, industry expertise, and leadership in sustainability shapes a unique marketplace position. Engage with a diverse team of business and sustainability advisors to help clients through their transformative journeys. Collaborate with a robust group of professionals dedicated to pioneering change and promoting diversity and inclusion within the industry.

Introducing the Co-operators Business Group Advisory

The team is crafting a market-leading Advisory group to guide well-known companies through their growth and innovation phases, leveraging Co-operators' strong foundation in ethical business practices.

Do Innovative Work

Become part of a team where innovation meets practical application, creating solutions that not only drive business success but also contribute positively to society.

Do Innovative Work

Deliver targeted solutions that leverage deep consulting experience and a commitment to sustainable, innovative practices that are unmatched in the industry.

Be Part of a Great Team

Engage in projects that utilize cutting-edge technology and embrace the comprehensive capabilities of a team committed to excellence and ethical leadership.

Future-proof Your Career

With Co-operators, the potential for professional growth is vast, offering numerous opportunities to advance one's career through continuous training, development, and certification support.

Explore

Discover how Co-operators is leading the way in employee benefits programs, offering extensive diversity training and leadership development to prepare for the future of work.

The Co-operators Leadership and Innovation Alliance

This alliance is dedicated to fostering a culture of leadership and innovation, helping clients and employees alike to navigate the challenges of the modern business landscape. The combined expertise of the team ensures that both innovation and ethical practices drive industry leadership.

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Learn more about Co-operators
Size
5,001 employees
Industry
Finance & Insurance
* Ladders Estimates

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