We are looking for a Manager, Digital Experience Strategy & Execution to enable consistent, high-quality execution of John Hancock's digital experience strategy by supporting clear planning, informed prioritization, and strong cross-functional coordination-helping translate strategy into sustained momentum and measurable outcomes across a defined initiative portfolio.
Position Responsibilities:
Digital Planning, Portfolio & Road Mapping
- Support the translation of digital experience strategy into clear, initiative-level roadmaps aligned with Marketing, Technology, Operations, Data, and Distribution partners.
- Coordinate with initiative owners to align plans, timelines, dependencies, and milestones across an assigned portfolio of digital experience efforts.
- Surface overlaps, risks, and critical connection points to inform sequencing, dependencies, and trade-off discussions.
Intake, Triage & Prioritization
- Enable a structured intake and triage model for new digital experience requests within the defined portfolio.
- Partner with stakeholders to clarify scope, effort, dependencies, and anticipated impact prior to roadmap inclusion.
- Identify bottlenecks, discovery needs, and future-state planning gaps early in the lifecycle.
- Develop prioritization inputs and scenario views to support decision-making.
Stakeholder Partnership & Alignment
- Serve as a trusted coordination partner to stakeholders across Marketing, Technology, Operations, and Data.
- Facilitate alignment conversations by synthesizing inputs, clarifying options, and documenting agreed-upon direction.
- Support effective upward communication by distilling complexity into clear summaries, implications, and considerations for senior leaders as needed.
Execution Enablement & Operating Rhythm
- Enable execution hygiene across the portfolio through planning forums, roadmap reviews, dependency tracking, and decision documentation.
- Support initiative owners by reinforcing shared understanding of scope, sequencing, roles, and expectations-without directly owning delivery.
- Proactively surface risks or misalignment and coordinate resolution paths with the appropriate partners.
Leadership Communication & Synthesis
- Prepare clear, succinct materials that articulate initiative status, key themes, risks, and upcoming decisions.
- Support executive-level updates and context-setting by framing progress and issues within broader strategic priorities.
Required Qualifications:- 6-8+ years of experience in project, program, or portfolio management within large, matrixed organizations.
- Demonstrated ability to influence, align, and coordinate work across teams without direct authority.
- Strong synthesis, communication, and organizational skills, with comfort navigating ambiguity.
Preferred Qualifications: - Experience supporting digital experience platforms, MarTech, or customer-facing ecosystems strongly preferred.
When you join our team: - We'll empower you to learn and grow the career you want.
- We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we'll support you in shaping the future you want to see.
If you are applying to this role in Massachusetts, please note the salary range is $92,475 - $160,290 USD.
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The role being advertised is an existing vacancy.
Referenced Salary LocationBoston, Massachusetts
Working ArrangementHybrid
Salary range is expected to be between$92,475.00 USD - $160,290.00 USD
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact
[email protected] for the salary range for your location.
Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.
Company: John Hancock Life Insurance Company (U.S.A.)
