Cedars-Sinai

Manager, Digital Design

Cedars-Sinai • $110K — $130K *
Los Angeles, CA 90011In-Person
Consumer Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in relevant field; Master's preferred
  • 6+ years in User Experience Research or Strategic Design
  • 7+ years in design strategy or innovation management
  • Proficient in design thinking and front-end innovation practices
  • Non-profit experience preferred

Responsibilities

  • Collaborate with multidisciplinary teams to design consumer-facing digital solutions
  • Translate business objectives into user-centered designs
  • Advise on creative direction for various digital projects
  • Direct digital design initiatives for mobile apps and web experiences
  • Champion human-centered design and innovation practices
  • Conduct quantitative and qualitative research to enhance user experience
  • Lead co-design workshops and facilitate design thinking sessions

Benefits

  • Challenging and innovative work environment
  • Opportunities for professional development
  • Engagement with a multidisciplinary team
  • Focus on human-centered design and consumer experience
  • Potential for contribution to impactful healthcare solutions
Full Job Description
Job Description

What will you be doing in this role?

The Manager, Digital Design is responsible for ideation and implementation of design with regard to digital strategy and execution in order to drive growth, expansion, and innovation of digital capabilities and customer experience at Cedars-Sinai. This role creates strategies that communicate and embed human-centered design into digital innovation and related operational changes to support the process and tactics to implement that vision.
  • Collaborates with multidisciplinary team members to scope, design, concept test, and deliver innovative solutions that support consumer-facing digital products and services for Cedars-Sinai, with a focus on user experience as a means of acquiring and retaining healthcare consumers.
  • Translates business objectives and user goals into meaningful solutions built upon user feedback. Finds and articulates areas of opportunity while also providing reverse feedback loops to help make quick assessments of impacts in order to pivot the approach.
  • Advises and supports teams throughout the organization on creative direction to support the execution of a variety of creative work (e.g. mobile app, interactive web experience, physical products and services).
  • Directs the digital design cohort to concept, plan, and implement a variety of creative work (e.g. mobile app, interactive web experience, physical products and services).
  • Develops, leads, and champions human centered design, design research/synthesis, and strategic innovation practices within the design cohort of the Digital Implementations team and throughout the organization (as required).
  • Designs, develops and guides quantitative and qualitative research and contextual design investigations to reduce consumer frictions, challenge assumptions, and create a delightful experience. Bring insights to life through personas, user journeys, mock-ups, service blueprinting, stories, and opportunities.
  • Leads/supports the implementation of a holistic convergent and divergent design process for the conceptual development, design, and building of physical and digital services/products in partnership with collaborators, product managers, business strategists and engineering.
  • Designs, plans, and facilitates co-design and design thinking workshops with collaborators and multi-disciplinary teams.
  • Fosters design best practices and innovative ways of working among members of the design team as well as with other operational and project/product cohorts. Develops materials that synthesize insights, which can thoughtfully challenge the status quo via informed evaluation of consumer data.
  • Develops tools, processes, and ways of working that can be used across a variety of teams and support patient/consumer-first design.
  • Supports the team across different types of projects by providing guidance and direction as well as participating in execution when necessary.


Qualifications

Requirements:
  • Bachelor's degree in human computer interaction, experience design, service design, industrial design, graphic design, data science, cognitive science, psychology, or another relevant major required. Master's degree preferred.
  • A minimum of 6 years of experience in a User Experience Research role, Strategic Design role, or relevant professional experience required.
  • A minimum of 7 years of experience with design, design strategy or innovation management, design thinking & execution with a deep understanding of front-end innovation practices required.
  • Non-profit experience preferred.

About Cedars-Sinai

Cedars-Sinai is a non-profit academic medical center located in Los Angeles, California. It is one of the largest hospitals in the United States, with over 1,000 beds and 2,000 physicians. Cedars-Sinai is known for its high-quality patient care, cutting-edge research, and innovative medical education programs. The hospital has been ranked as one of the best in the country by U.S. News & World Report, and has received numerous awards and accolades for its clinical excellence and research achievements. Cedars-Sinai is affiliated with the David Geffen School of Medicine at UCLA and is a member of the Cedars-Sinai Health System.
Learn more about Cedars-Sinai
Size
13,000 employees
Industry
Healthcare
Founded
1902
* Ladders Estimates

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