SummaryAs a Manager, CX Technology, you will be responsible for the technology roadmap and delivery of our Loyalty capabilities across mobile and web channels. Working in partnership with global cross-functional teams, you will ensure solutions are scalable, reliable, and aligned with business objectives, enabling seamless adoption across markets. This role is ideally located in Charlotte, North Carolina.
Responsibilities - Key resource in delivering our Loyalty technology roadmap across mobile and web channels, ensuring solutions are aligned with business priorities and customer needs.
- Trusted advisor for the Director, Senior CX Manager and other functional stakeholders supporting the delivery of product and strategy.
- Works with the technology teams to align on expectations with business stakeholders for delivery of new capabilities, features, and functionalities.
- Collaborates with Product Managers, Product Technical Owners, Product Lead and Application teams to define the product backlog and feature priority.
- Coordinates multiple teams (agile and waterfall) to manage all activities leading up to and including the release the defined product(s).
- Removes Product Level Blockers (e.g. dependency between teams)
Qualifications - Must be obsessed with delivering results, thinking big and "finding a way", and have an external awareness and curiosity to innovate and disrupt.
- Must have a self-starter attitude and be constantly seeking solutions to any challenges raised
- 3-5 years of tech product owner or product management experience, ideally in the of in-store digital screens hardware and software integrations
- Agile/SAFe product management experience and planning tools (e.g. JIRA, Confluence) preferred
- Excellent written and verbal communication, problem solving and analytical skills
- Proven record of managing multiple projects at once
- Ability to stay highly organized and efficient in a fast-paced, rigorous work environment.
- Bachelor's Degree Required
- An ideal candidate should have technology design, delivery, and production support expertise for large-scale omni-channel technology teams
- Demonstrated facilitation and influencing skills to drive decision making among stakeholders with diverse perspectives and priorities
- Demonstrated ability to communicate complex technical information in a condensed manner to various stakeholders verbally and in writing
