Primary Location: United States (US) - Illinois - Moline
Function: Customer Experience (CA)
Title: Manager Customer Success - Strategic Accounts Group - 124185
Onsite/Remote:Remote Position
This position is eligible for remote work at the present time. The arrangement may be delayed for training or other job acclimation purposes and remains subject to change.
Your ResponsibilitiesAs the
Customer Success Manager within the
Strategic Account Group (SAG) Organization, you will develop deep customer relationships and be the single point of contact for customers regarding customer support, fleet optimization, and sales enablement. In this job, you will:
• Drive customer value and business growth by partnering with Strategic Account Managers to improve fleet performance, increase digital tool adoption, and increase aftermarket sales,
• Deliver consultative support, training, and best-practice guidance that helps customers maximize the value of their equipment, technology solutions, and operational processes.
• Lead proactive customer success initiatives by leveraging data and customer insights to improve productivity, profitability, and technology adoption.
• Own customer support and issue resolution, coordinating with dealers, field teams, and factory resources to minimize downtime and ensure a seamless customer experience.
• Serve as the voice of the customer within John Deere, advocating for product enhancements, process improvements, and solutions that increase customer satisfaction.
• Align cross-functional teams and dealer partners to ensure consistent execution, effective communication, and successful delivery of customer-focused initiatives.
VISA Sponsorship is NOT available for this position What Skills You Need• Experience working directly with customers and dealers to sell, support, and resolve issues related to equipment, aftermarket products, or technology solutions.
• Strong knowledge of construction equipment applications, machine systems, diagnostics, and customer operations
• Proficiency with digital and connected solutions, including Operations Center, Service Center, ProService, or other technology platforms that support equipment management or diagnostics.
• Demonstrated ability to leverage data, analytics, and customer insights to identify opportunities, solve problems, and business outcomes.
• Excellent communication, relationship management, negotiation, and conflict-resolution skills, with the ability to influence without authority and collaborate effectively across dealer, customer, and internal teams.
• Willingness and ability to travel up to 75%
What Makes You Stand Out • Demonstrated experiences helping customers successfully adopt new technologies and business practices with measurable business impact
• Direct experience working in site development, aggregate or underground applications
• Direct experiences managing machine fleets across multiple jobsites
EducationIdeally you will have a degree or equivalent related work experience in the following:
- Bachelor's Degree in Engineering, Construction Management, Marketing, or Business or related area of study or equivalent experience
What You'll GetAt John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:
- Flexible work arrangements
- Highly competitive base pay
- Savings & Retirement benefits (401K and Defined Contribution)
- Healthcare benefits with a generous company contribution in the Health Savings Account
- Adoption assistance
- Employee Assistance Programs
- Tuition assistance
- Fitness subsidies and on-site gyms at specific Deere locations
- Charitable contribution match
- Employee Purchase Plan & numerous discount programs for personal use
- Vacation and Holiday Pay
$109,548.00 - $164,316.00 + Benefits
Follow this link to learn more about our Total Rewards Package https://bit.ly/3XCd8fL
Must be 18 years of age or older to apply
The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.
