🚀 Manager of Customer Success | United States | Remote

Pax8 is hiring a Manager of Customer Success in the United States to lead and elevate high-performing teams that help partners thrive through proactive engagement, retention strategies, and growth-focused customer experiences.

🎯 What You'll Be Doing
👥 Inspire, Coach & Develop a High-Performing Team

• Lead, mentor, and support a team of Partner Success Managers, creating an environment where people can do their best work.
• Set clear expectations, measurable goals, and development plans that drive both performance and growth.
• Provide continuous coaching and candid feedback that helps team members build confidence, capability, and career momentum.
• Help your team navigate change while maintaining focus, trust, and accountability.

🤝 Strengthen Partner Relationships

• Guide your team in delivering exceptional experiences that improve partner satisfaction and long-term loyalty.
• Identify risks and opportunities through customer health insights and performance data.
• Take ownership of complex partner situations and escalations, partnering across the business to achieve successful outcomes.
• Champion proactive engagement strategies that improve retention and overall portfolio health.

📈 Drive Partner Adoption & Growth

• Ensure consistent execution of customer success programs that increase adoption, engagement, and business value.
• Enable your team to identify growth opportunities and support partners throughout their journey.
• Establish scalable approaches that create repeatable success across a diverse partner portfolio.
• Translate strategic goals into practical actions that generate measurable results.

⚙ Improve Operations & Outcomes

• Lead initiatives that enhance productivity, effectiveness, and partner experience.
• Evaluate existing processes and recommend improvements that benefit multiple teams and functions.
• Work closely with Sales, Support, Product, and other stakeholders to optimize outcomes.
• Use data, insights, and continuous improvement methodologies to elevate team performance.

🚀 The Impact You'll Make

Success in this role goes well beyond managing a team. You'll help shape how Pax8 supports and grows its partner community. Your leadership will influence partner retention, customer satisfaction, operational effectiveness, and the development of future customer success talent across the organization.

By enabling your team to perform at their highest level, you'll create meaningful outcomes for partners while contributing directly to Pax8's continued growth and innovation.

• What We're Looking For

You'll be a great fit if you bring:

• Substantial experience in Customer Success, Partner Success, post-sales relationship management, or related environments.
• Demonstrated success leading and developing high-performing professional teams.
• Proven ability to improve retention, engagement, adoption, and customer outcomes.
• Experience working in SaaS, cloud technology, channel, marketplace, or partner-focused businesses.
• A thoughtful and analytical approach to solving complex business challenges.
• Confidence interpreting customer health metrics, performance data, and operational insights.
• The ability to influence stakeholders across multiple functions and levels of the organization.
• Experience building processes, improving operations, and driving organizational change.
• A leadership style rooted in transparency, trust, accountability, and continuous learning.
• Familiarity with customer success platforms, CRM systems, reporting tools, and modern technologies.

You'll thrive here if you naturally embody:

• Compassionate Candor
• Seek to Understand
• We Before Me
• Do What You Say
• Light Up Learning
• Driven by Passion

🔒 Trust & Hiring

At Pax8, we care deeply about building genuine, trust based relationships - starting with how we hire.

To protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change. By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you're applying as your authentic self, you have nothing to worry about - we're excited to meet you.

We also use thoughtfully applied AI-enabled tools to support our hiring process. These tools may assist with tasks such as reviewing or prioritizing applications, but hiring decisions are made by our people. More information is available in our Recruitment Privacy Notice. If you have questions about how we hire or would prefer not to have your application supported by these tools, you can opt out at any part of our process.

💰 Compensation & Benefits

Compensation: $100,000 - $130,000

At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits:

• 401(k) with Company Match
• Medical, Dental & Vision Coverage
• Employee Assistance Program (EAP)
• Employer-Paid Life, AD&D, Short-Term Disability & Long-Term Disability Insurance
• Flexible Open PTO
• Paid Sick Leave
• Paid Parental Leave
• RTD EcoPass (eligible Colorado-based employees)

📚 Growth & Development

There's extensive room for a talented individual to grow at pace - whether that's advancing quickly in this role or exploring one of the many opportunities across our global organization. You'll have access to our internal development hub designed to accelerate your skills and stretch your potential. Alongside specialist Learning & Development trainers, you'll also tap into AI powered tools, "born in the cloud" mentors, and cross continent collaboration that broaden your perspective and sharpen your expertise. We'll give you the space, trust, and the right projects to help you thrive - and full visibility of what it takes to reach your next level.

Perks:

At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits:

• 401(k) with Company Match
• Medical, Dental & Vision Coverage
• Employee Assistance Program (EAP)
• Employer-Paid Life, AD&D, Short-Term Disability & Long-Term Disability Insurance
• Flexible Open PTO
• Paid Sick Leave
• Paid Parental Leave
• RTD EcoPass (eligible Colorado-based employees)

Please take a moment to review our Proprietary Rights and Non-Competition Agreement - this document outlines important information about your rights and responsibilities if you join our team.

Job Applicant Privacy Notice