DescriptionAs Levata continues to scale its customer base and digital platform (eCommerce, MyAccount, TrueVue), we need a disciplined operator to ensure renewals are executed on time, customers stay engaged, and risks are identified early. The Manager, Customer Success & Contract Renewals is responsible for executing and improving the renewal and customer success process across a defined portfolio of accounts.
This is a hands-on, player-coach role where you will:
- Manage a book of business and renewal pipeline
- Support and guide a small team (or future team)
- Partner closely with Sales on renewals and expansion
- Ensure customers are engaged, supported, and retained
- This role is ideal for someone who is detail-oriented, commercially aware, and eager to grow into a more senior leadership role.
Core Responsibilities:Renewal Execution
- Manage day-to-day renewal pipeline for assigned accounts
- Track contract dates, pricing, and renewal terms
- Prepare renewal quotes and coordinate approvals
- Ensure timely outreach and follow-up with customers
Customer Success Support
- Maintain regular communication with customers
- Support onboarding, adoption, and ongoing engagement
- Help coordinate QBRs or business reviews for key accounts
Churn Risk Identification
- Monitor account health signals (usage, engagement, issues)
- Escalate risks to leadership and partner teams
- Support execution of retention strategies
Sales Partnership
- Collaborate with Account Executives on renewals and expansions
- Share insights on customer needs and opportunities
- Support account planning with renewal insights
Process & Data Management
- Maintain accurate data in CRM (Salesforce or similar)
- Follow defined renewal workflows and playbooks
- Help identify process gaps and recommend improvements
Reporting & Forecast Support
- Support forecasting accuracy with clean data and updates
Experience:- 3-6 years in Customer Success, Account Management, Sales Ops, or Renewals
- Experience working with B2B customers
- Exposure to contract management, renewals, or customer lifecycle roles
- Highly detail-oriented and organized
- Strong communication and follow-through
- Basic commercial understanding (pricing, contracts, customer value)
- Comfortable working in CRM systems and managing data
- Ability to manage multiple accounts and deadlines
- Coachable and eager to take on more ownership
- Interested in developing into a senior customer success or commercial leader
- Proactive mindset with a bias toward action
