Manager Customer Projects

Graybar

• $100K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in project order management at a senior level
  • High school diploma or GED required; four-year degree preferred
  • Familiarity with project order management strategies and implementation
  • Proficient in SAP and Microsoft Office Suite (Word, PowerPoint, Excel)
  • Strong leadership and conflict management skills

Responsibilities

  • Lead planning and execution of assigned customer projects
  • Ensure accurate and timely billing for project completion
  • Develop a standardized approach to project order management
  • Collaborate with district management to define project scope and objectives
  • Create comprehensive project plans and timelines
  • Coordinate resources and manage project spend effectively
  • Support and mentor project teams in management techniques

Benefits

  • Bonus eligibility based on performance metrics
  • Opportunities for professional development and training
  • Supportive company culture focused on leadership and teamwork
Full Job Description

Purpose

  • Responsible for the overall direction, coordination, implementation, execution, control, and completion of team’s assigned customer projects ensuring consistency with appropriate strategy, commitments, and goals.
  • Responsible for managing 16+ project specialists and achieving annual sales targets of $150 million plus, ensuring alignment with company objectives and compliance with established pricing and operational policies.

Responsibilities

  • Provide leadership in the planning, documentation, and ongoing execution of customer projects, as assigned.
  • Ensure customer projects are billed out completely, accurately, and timely capturing revenue and margin leakage for successful project close-outs.
  • Create and maintain a consistent approach to project order management and services. Act as a change agent for continuous improvement through enhanced methodologies.
  • Assist in defining project order scope, objectives, and deliverables that support business goals, in collaboration with district management and customer requirements.
  • Develop full-scale project order plans and schedule project order timelines.
  • Estimate and coordinate the resources and participants needed to achieve project order goals; assume administrative role for onsite or virtual meetings, calls, and webinars between internal and external participants. Manage project spend.
  • Provide direction and support to customer project order teams; coach and mentor team members on project order management and general project management techniques.
  • Effectively communicate project expectations to team members and customers in a timely and clear fashion.
  • Track project deliverables using appropriate tools; monitor and report on progress of projects to key stakeholders.
  • Proactively manage changes in project scope and devise contingency plans to ensure the achievement of project outputs.


Requirements

Minimum

  • 5+ years of experience: This is a senior-level Project Order management position for an individual with substantial experience in orders management

  • High school diploma or GED

Preferred

  • 5-7years experience: Project Order Management
  • Four-year degree: Or equivalent business or operations experience

Knowledge, Skills, Abilities

Knowledge

  • Knowledge of project order management and strategies
  • Knowledge of the Companys products and service offerings
  • Knowledge of SAP
  • Knowledge of Microsoft Office Suite including Word, PowerPoint, and Excel

Skills

  • Planning, organizational, and time management skills
  • Troubleshooting and problem-solving skills
  • Leadership skills
  • Verbal and written communication and presentation skills
  • Conflict management skills
  • Decision making skills with the ability to take appropriate risks
  • Analytical skills

Abilities

  • Ability to effectively interact and communicate with all levels within the district and external customers
  • Ability to manage competing priorities, multitask, resolve conflicts and meet tight deadlines
  • Ability to work in a team-based environment
  • Ability to manage resources effectively
  • Ability to make decisions in a rational, systematic, and logical manner
  • Ability to demonstrate a forward-looking, results-oriented perspective in motivating and inspiring others
  • Ability to effectively supervise staff and achieve results through others
  • Ability to effectively train and instruct in both group settings and one-on-one

Pay Details

The expected salary for this position is starting at $100,000 annually depending on experience. This position is also bonus eligible based on specific and relevant business metrics.

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