Ford Motor Company

Manager, Customer Data, Analytics & Tools

Ford Motor Company • $132K — $250K *
Dearborn, MI 48126In-Person
Business Services
5 - 7 years of experience
3 days ago
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in a quantitative field (Statistics, Economics, Business Analytics, Engineering, etc.)
  • 5+ years of experience in market research, data science, or advanced analytics
  • Proficient in SAS or similar statistical software, keen to learn SAS environment
  • Experience using SQL and familiarity with cloud computing environments
  • Able to simplify complex analysis for non-technical stakeholders
  • Demonstrates a self-starter attitude with a high degree of ownership

Responsibilities

  • Lead analytical workstreams from business question definition to model execution
  • Transform complex market research data into actionable narratives
  • Create high-quality presentations and dashboards for executive review
  • Support global teams to meet their analytical needs
  • Foster relationships with research and data vendors

Benefits

  • Immediate medical, dental, vision, and prescription drug coverage
  • Flexible family care days and paid parental leave
  • Family building benefits including adoption and fertility assistance
  • Employee vehicle discount program and management leases
  • Tuition assistance
  • Active employee resource groups
  • Paid time off for community service and generous holiday schedule
  • Optional additional vacation time
Full Job Description
Job Description

In this position...
  • As a Manager in the Customer Data, Analysis & Tools group, you will do more than just "pull data" - you will be a champion for our team's insights. You will sit at the intersection of complex analytics and strategic decision-making, helping Ford's leadership understand the "so what" behind our market segmentation map and extensive customer data stack.
  • We are looking for a dedicated, curious, and outcome-oriented professional who is proficient in data tools but excels at storytelling. You will be a key partner, ensuring our enterprise-wide customer framework is not only technically sound but also clearly understood and utilized across Corporate Strategy, Product Development, General Management, and Marketing.
  • This hybrid Dearborn, MI based position requires a detail-oriented, creative technologist, comfortable working in a highly collaborative environment, and able to work with a variety of internal and external clients and vendors.


Responsibilities

What you'll do...
  • Lead Analytical Workstreams: Manage the full data lifecycle - from defining the business question to data hygiene and executing cluster/segmentation models. Specific examples include:
    • Executing complex analysis of survey data.
    • Integrating research findings with desk research sources, including but not limited to the New Vehicle Customer Survey (NVCS), S&P, and Ford internal customer data (Customer 360 / GPS).
    • Democratizing customer data by creating dashboards to share findings.
    • Developing customer segmentation models and survey screeners.
    • Managing both company-sponsored and syndicated research data.
    • Managing relationships with research and data vendors.
  • Extract the "So What": Transform complex market research and syndicated data (NVCS, S&P, GPS) into compelling narratives that drive action.
    • Actively engage with internal customers (Strategy, PD, Marketing) to ensure they understand how to use our tools and data to make evidence-based decisions.
  • Create Compelling Deliverables: Design high-quality presentation materials and dashboards (Power BI) that distill analytical journeys into clear stories for executive audiences.
  • Collaborate Globally: Support teams in domestic and international markets (China, Europe, IMG), ensuring their exploratory needs are met by our analytical frameworks.


Qualifications

You'll have...
  • Bachelor's degree in a quantitative field (Statistics, Economics, Business Analytics, Engineering, or related).
  • Experience: 5+ years of experience in market research, data science, or advanced analytics, preferably within a product planning or consumer insights environment.
  • Technical Proficiency:
    • 2+ years of experience with SAS or other statistical analytic software (e.g. SPSS, R, Python) with a willingness to learn and work in the SAS software environment.
    • 1+ years of experience using Structured Query Language (SQL), or experience in a cloud computing environment (e.g. Google Cloud Platform).
    • Familiarity with data visualization software (i.e. Power BI).
  • Analytical Communication: Demonstrated ability to translate statistical results into "plain English" for non-technical stakeholders.
  • Ownership Mindset: A high degree of ownership and a "self-starter" attitude; someone who takes pride in their work and is dependable when navigating critical project milestones.

Even better, you may have...
  • Master's degree (MBA or MS in a quantitative field).
  • Storytelling Expertise: Advanced experience crafting visual content and engaging presentations for leadership.
  • Strategic Acumen: Knowledge of the automotive industry and/or experience with customer segmentation in complex industries.
  • Problem Solving: Strong marketing business acumen with experience applying statistical analytic techniques to solve business problems.
  • Market Research: Familiarity with quantitative market research principles and practices.
  • Technical Depth: Proficiency in data science programming languages (e.g., Python, R, SQL) and multivariate statistics (regression, factor analysis, etc.). Familiarity with SAS is a plus. Key competencies include:
    • Data Manipulation: Expertise in cleaning, merging, and preparing large datasets for analysis (e.g., efficient use of SAS DATA steps or Python/Pandas).
    • Reporting & Visualization: Ability to automate the delivery of insights and format professional reports (e.g., leveraging SAS ODS, Power BI, or similar).
    • Automation & Efficiency: Experience building modular, reusable code and automation scripts to streamline workflows (e.g., SAS Macros or custom functions/libraries).
    • Statistical Modeling: Hands-on experience with model development and scoring using statistical procedures (e.g., SAS/STAT, Scikit-learn, or similar)

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:
  • Immediate medical, dental, vision and prescription drug coverage
  • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
  • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
  • Vehicle discount program for employees and family members and management leases
  • Tuition assistance
  • Established and active employee resource groups
  • Paid time off for individual and team community service
  • A generous schedule of paid holidays, including the week between Christmas and New Year's Day
  • Paid time off and the option to purchase additional vacation time.

This position is leadership level 6 and ranges from $132,800-$250,800.

Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

For more information on salary and benefits, click here: https://fordcareers.co/LL6

Visa sponsorship is not available for this position.

This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid

#LI-MK2

About Ford Motor Company

Ford Motor Company manufactures or distributes automobiles in addition to offering financial services. The company sells to dealerships for retail sales, and for sale to fleet customers, including commercial fleet customers, daily rental car companies, and governments. Ford’s vehicle portfolio includes automobiles, buses, tractors, and trucks. Retail financing includes retail installment sale contracts for new and used vehicles, and direct financing leases for new vehicles to retail customers, government entities, daily rental car companies, and fleet customers. Finance receivables in the non-consumer portfolio include products offered to automotive dealers. Ford’s environmental initiatives include compressed natural gas, flexible fuel vehicles, electric drive vehicles, Hydrogen, PC power management, and so on. Ford Motor Company was founded by Henry Ford in 1903 and is headquartered in Dearborn, Michigan.

Ford Motor Company Careers

Join the dynamic team at Ford Motor Company, a global leader in automotive innovation and manufacturing. At Ford, we are committed to driving human progress by providing outstanding vehicles and mobility solutions. This is an exciting time to become part of our inclusive team, where job opportunities abound and growth is not just a possibility, but a promise.

Work You’ll Do

At Ford Motor Company, you will collaborate with some of the brightest minds in the industry. Our professionals are at the forefront of automotive technology, leading projects that redefine transportation and sustainability. With a culture rooted in continuous improvement and respect for all, Ford offers a workplace where leadership, diversity training, and innovation are part of everyday life.

Join Our Market-Leading Team

Ford’s commitment to excellence is why we are a leader in the automotive sector. We offer a variety of career paths, from engineering to marketing, all designed to foster professional and personal growth. Our team benefits from Ford’s commitment to professional development and networking opportunities, ensuring that every team member can reach their full potential.

Innovative Work

Engage in work that makes a difference. Ford Motor Company is pioneering developments in electrification, autonomous vehicles, and smart mobility solutions. Our team of over 190,000 employees worldwide is dedicated to crafting experiences that improve the way the world moves.

Be Part of a Great Team

Working at Ford means more than just having a job; it means being part of a global family. Our culture promotes teamwork, integrity, and respect—values that underpin everything we do. We believe in nurturing a diverse and inclusive environment where every employee can thrive.

Future-Proof Your Career

Ford Motor Company is not just a great place to work; it’s a place to build a lasting career. Our employees enjoy competitive benefits, comprehensive health care, and retirement plans that rank among the best in the industry. We support career advancement through extensive training programs and hands-on experience in the latest automotive technologies.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional looking for your next challenge or a student interested in an internship, Ford has opportunities that will harness your skills and ignite your ambition. Our hiring process is straightforward and respectful, designed to match your skills and passions with the right position.

Stay Connected

Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Ready to start your journey with Ford? Prepare your resume, sharpen your interview skills, and become part of a company that’s building the future of transportation.

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Learn more about Ford Motor Company
Size
183,000 employees
Market Cap
$44.8 billion
Industry
Manufacturing & Automotive
Net Income
-$1.2 billion
Founded
1903
5 Year Trend
-2.1%
Revenue
$127.1 billion
NASDAQ
F
* Ladders Estimates

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