Signet Jewelers

Manager, Customer Analytics & Insights

Signet Jewelers • $100K — $120K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in eCommerce analytics or digital marketing
  • Strong data manipulation and SQL skills
  • Proficiency in analytics visualization tools (e.g., Tableau)
  • Experience managing cross-functional projects
  • Excellent communication skills for stakeholder engagement
  • Ability to simplify complex analyses into actionable insights

Responsibilities

  • Lead advanced analytics projects from scoping to delivery
  • Generate strategic roadmaps and measurement plans for self-service insights
  • Support innovation projects to enhance business capabilities
  • Deliver performance updates to senior executives regularly
  • Socialize analytics findings and educate teams on capabilities

Benefits

  • Opportunity to lead innovative projects impacting eCommerce performance
  • Cross-functional collaboration with diverse business teams
  • Focus on professional development and coaching opportunities
  • Access to cutting-edge analytics tools and technology
  • Supportive work environment that values continuous improvement
Full Job Description
To provide leadership with ongoing visibility into Omnichannel performance across all logos. The Manager, Omnichannel Analytics accomplishes this by utilizing their database, eCommerce, and digital marketing experience to pull actionable insight out of disparate datasets providing analysis to both what and why it is happening and what we can do about it in order to have a material impact on eCommerce sales and the business at large. Advanced Analytics Projects (30%): Lead advanced analysis projects from initial scoping through delivery to the business, guiding cross-functional collaboration across business users and subject matter experts, and present actionable findings and next steps to stakeholders. 30% Operationalizing Insights & Capabilities (30%): Generate and manage strategic roadmaps and measurement maturity plans, creating solutions designed to enable the business to 'self-serve' through interactive insights tools (such as Tableau). 30% Innovation Projects (20%): Support a wide range of innovation projects designed to future-proof the business. Examples may include, bringing out-sourced capabilities in-house, onboarding a new analytics solution, testing new Marketing Orchestration tooling, preparing for a Cookieless world, etc. 20% Ongoing Executive Stakeholder Delivery (10%): Package up critical performance updates to senior executive business stakeholders on a recurring basis, provide monthly/quarterly snapshots regarding customer trends and delivery impact. 10% Analytics Evangelist and Coaching (10%): Socialize our work-products and present on our capabilities in business-unit breakout sessions to educate the extended team. Identify coaching opportunities for our DAT team members. 10%

About Signet Jewelers

Signet Jewelers Limited is the world's largest retailer of diamond jewelry. The company operates over 3,300 stores primarily under the name brands of Kay Jewelers, Zales, Jared The Galleria Of Jewelry, H.Samuel, Ernest Jones, Peoples and Piercing Pagoda. Signet Jewelers is headquartered in Akron, Ohio and has over 30,000 employees worldwide. The company was founded in 1949 and went public in 1972. Signet Jewelers is listed on the New York Stock Exchange under the ticker symbol SIG.
Learn more about Signet Jewelers
Size
30,856 employees
Market Cap
$3 billion
Industry
Net Income
-$82.4 million
Founded
1950
5 Year Trend
+4.1%
Revenue
$5.1 billion
NASDAQ

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