As a member of the IT Management Team, you are responsible for the management, development, and strategic leadership of your team. This includes overseeing performance, managing deliverables, and ensuring the development and execution of the team's strategic vision and plan. Your leadership must ensure that all team actions are fully aligned with the larger goals of the company and the IT Division.
The
Crossdock & Return Depots Manager role is a highly visible position within IT logistics / supply chain. This manager will cultivate strong business relationships within the Crossdock & Return Depots business areas. Working closely with business stakeholders and IT counterparts, you will be expected to identify opportunities, capture strategic value, and drive meaningful outcomes that successfully modernize and optimize our logistics area footprint. The IT Crossdock & Return Depots teams support multiple depot-related systems through close collaboration with internal and external partners across Costco.
You will serve as a key leader in communicating and modeling the values and guiding principles of our company culture to your employees and upper leadership. All members of IT Management must consciously and consistently foster a culture of engagement, trust, and open communication.
As the primary conduit between your employees and upper leadership, your role in communicating and modeling the values and guiding principles of our company culture is of vital importance. All members of IT Management should strive to consciously and consistently foster a culture of engagement, trust, and "open door" communication.
Job Duties/Essential Functions
- INTEGRITY: When achieving benchmarks and goals, use methods/strategies that are consistent with the Code of Ethics and the Standard of Ethics for Managers and Supervisors. Always leads by example. Appropriately handles employee concerns and follows through to resolution.
- MEMBER SERVICE: Provides and ensures staff provides an exceptional member experience.
- MANAGING PERFORMANCE: Coaches and mentors employees to provide support and guidance. Has regular open and honest conversations with employees to discuss work performance and career development. Identifies learning opportunities to strengthen employee knowledge, skill and ability.
- COMMUNICATION: Regularly shares information with employees via meetings and one-on-one conversations. Successfully navigates difficult conversations with employees, members, and suppliers. Listens, expresses empathy and adapts to get points across. Addresses issues immediately to ensure a timely resolution and to avoid escalating the situation. Consistently demonstrates business knowledge during interactions with senior management.
- SELF-MANAGEMENT: Demonstrates sound judgment, taking a partner when necessary. Ability to maintain self-control in the face of hostility or provocation or in intense, hectic situations.
- INCLUSION: Encourages different approaches and ideas to work and to accomplish goals. Seeks employee input. Takes the time to get to know or reach out to candidates who show potential that may not come forward on their own.
- COMPLIANCE AND SAFETY: Takes measures to ensure employee and member information is kept confidential and adheres to IS security policy.
- Identifies and champions innovative technology solutions, including automation and predictive analytics, to enhance Crossdock and Return Depot efficiency.
- Maintains business relationships with all levels of Crossdock & Return Depots management, technical teams, and associated vendors.
- Maintains current knowledge of managing large scale, complex projects concurrently, including developing strategies with cross-functional teams across a wide variety of disciplines.
- Maintains budgeting and portfolio finances.
- Travels occasionally based on business needs.
- This is a full-time management/leadership position (45+ hours per week)
- Regular and reliable workplace attendance at your assigned location.
Ability to operate vehicles, equipment or machinery- Computer, phone, printer, copier, fax.
Non-Essential Functions- Assists in other areas of the department as necessary
- Assists in other areas of the company as necessary
Ability to operate vehicles, equipment or machinery- Same as Essential Functions
Experience, Skills, Education & Licenses/CertificationsRequired:- 3+ years' experience in business solution deployments.
- 3+ years' experience in operations, business team management or application management.
- 3+ years' experience in business relationship management, including Executive level stakeholders.
- Knowledge of and experience operating logistics systems.
- Experience working with Business teams to determine solution needs and process improvements.
- Ability to demonstrate an understanding of how to implement DevOps practices in a team environment.
- Ability to travel as needed.
- HIPAA Training and Supervisors Orientation (within 30 days of hire); Leadership Development 101 (within one year); Costco Pay Policies (within 90 days of promotion).
Recommended: - Previous management experience.
- Ability to communicate effectively with technical teams/vendors and all levels of management.
- Experience managing large scale projects.
- Experience developing strategies with cross-functional teams across a wide variety of disciplines.
- Familiarity with AI-driven supply chain tools or machine learning applications for inventory routing and logistics optimization.
- Experience defining and reporting compliance metrics and risks, facilitating the communication of findings to control owners and stakeholders, and coordinating effective remediation with primary focus in the compliance space.
- Experience creating long and short-term plans, including setting targets for milestones and driving team deadlines and goals.
- Proven self-starter with the ability to work under limited supervision.
- Strong organizational and negotiation skills with attention to detail and quality; ability to manage multiple complex projects concurrently.
- Proficient in Google Workspace applications, including Sheets, Docs, Slides, and Gmail
- Successful internal candidates will have spent one year or more on their current team
Other Conditions
- Management will review the Job Analysis for this position prior to a job offer
Required Documents• Cover Letter
• Resume
• Last two performance reviews
• Attendance records for current year (Do not include absences covered by paid sick/personal time,
FMLA or other protected absences.)
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