HCA Healthcare

Manager CRM Analytics

HCA Healthcare • $100K — $120K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree required, Master's preferred
  • Three or more years in a leadership role
  • Seven or more years in information technology, information security, privacy and/or healthcare
  • CISSP and HCISPP certifications preferred
  • Strong understanding of data analytics methodologies.

Responsibilities

  • Oversee the Cyber Risk Management Data Analytics team
  • Develop and implement data strategies and high-quality insights
  • Pioneer applications in PowerBI for leadership
  • Collaborate with stakeholders to determine data needs
  • Leverage advanced analytics techniques to provide insights
  • Mentor team members and foster a collaborative environment
  • Execute data analysis projects to ensure timely delivery.

Benefits

  • Comprehensive benefits for medical, dental, and vision
  • Wellbeing support including free counseling services
  • Generous paid time off and disability coverage
  • 401(k) Plan with a 100% match and employee stock purchase options
  • Educational support through tuition and certification assistance
  • Additional benefits such as adoption assistance and identity theft protection.
Full Job Description
Job Summary and Qualifications

The Manager of Cyber Risk Management Data Analytics will oversee the Cyber Risk Management Data Analytics team. This team consists of data analysts responsible for supporting the Cyber Risk Management, Physical Security, Identity Engagement, Business Risk Solutions, and Fields Ops teams within Information Protection & Security. The data analytics team is responsible for consulting on, designing, building, and deploying advanced analytic models, dashboards, and reports.

This role will require a strong understanding of data analytics methodologies, as well as excellent leadership and communication skills. The successful candidate will be responsible for developing and implementing data strategies, mentoring team members, and ensuring the delivery of high-quality data insights. This position also requires a candidate who can, with minimal guidance, analyze business requirements and processes, facilitate and lead meetings with key stakeholders within the organization, and provide industry expertise and knowledge.

Quality

  • Help ensure metrics are identified within each work area that help demonstrate risk reduction
  • Ensure the team is involving all relevant stakeholders in major decisions; recognizing multiple agendas and making/communicating final decision in ways that foster maximum ownership and minimum resistance
  • Pioneer and deploy new applications in PowerBI to meet the needs of leadership across various departments
  • Partner with colleagues and customers to achieve meaningful discussions regarding data outputs and feedback on usage activities
  • Provide analytics support to other departments within IPS by performing data analysis and modeling that minimizes risk exposures
  • Provide ad hoc analytics on demand as needed
  • Evolve the workflow of data analytics team through automation and process improvement (e.g., deployments using a "sprint" methodology)
  • Collaborate with business stakeholders to understand their data needs
  • Translate business requirements into data-driven solutions
  • Oversee the execution of data analysis projects, ensuring timely and accurate delivery of results
  • Leverage advanced data analytics techniques, such as machine learning and statistical modeling, to uncover valuable insights
  • Develop and maintain dashboards and reports to communicate data-driven insights to stakeholders
  • Ensure the effective visualization of data to facilitate understanding and decision-making

People

  • Delegate responsibility and accountability for major work (including setting due dates and identifying key milestones) based on staff competency and interest
  • Establish mutual objectives, performance expectations, and targets for team members
  • Mentor team members, including developing and monitoring their personal development plans, and provide feedback via the annual performance review process
  • Promote a culture of collaboration, work/life balance, innovation, and open communication
  • Encourage new ways of thinking and problem solving
  • Create a team environment where members embrace change and adopt new practices
  • Stay engaged with team members through 1:1s, rounding, and performance review activities
  • Recruit, hire, and manage team of data analysts

Growth

  • Monitor developments in related industries and communicate on the potential impact on or applicability to the organization
  • Build rapport, credibility, and cohesion within IPS and with other stakeholders across the enterprise
  • Participate in educational opportunities to build and maintain team knowledge of evolving data analytics and related technology concepts

Other Skills/Duties

  • Technical expertise in BI platforms (e.g., PowerBI), SQL, Power Platform, R, Python, etc.
  • Performs other duties as assigned
  • Mission Motivated - intent on making a positive difference in HCA's primary mission - care and improvement of human life - through our work
  • Delegation: Delegate responsibility and accountability for major work and decision making, based on clear criteria of staff competency and interest
  • Developing People: Provide timely constructive feedback and coaching that facilitates improvement and builds self-esteem
  • Leading others/Motivating: Determine and direct agendas for others. Lead by collaboration and facilitating areas of responsibility. Demonstrate awareness of how to use other leadership styles
  • Performance Management: For own team members, establish mutual objectives and targets; develop and maintain system for team performance measurement and feedback
  • Ability to effectively manage multiple priorities in a fast-paced environment
  • Excellent written and verbal communication skills; interpersonal and collaborative skills; the ability to communicate privacy, security, and risk-related concepts to technical and nontechnical audiences; persuasive, encouraging, motivating, and inspiring; the ability to listen and understand
  • Exposure to strategy, management, and/or operations in a number of healthcare and/or business functional areas
  • Independent, yet collaborative; respected by peers and others
  • The ability to think and act: decisiveness, assertiveness, with the ability to achieve results quickly
  • High degree of initiative, dependability, and the ability to work with minimal supervision
  • A sense of responsibility and accountability - someone who takes ownership and initiative
  • Creative thinker, always looking for a "better way" to deliver value; not stopped or discouraged by adversity
  • Respect for diversity of experience, characteristics, viewpoints, and opinions
  • Adaptable and flexible, with the ability to handle ambiguity and sometimes changing priorities
  • Demonstrated ability to effectively lead teams with diverse interests and skills
  • Strong organizational and interpersonal skills
  • Ability to elicit cooperation from a wide variety of resources, including peers, IPS management, other business units, and company leadership
  • Ability to define, learn, understand, and apply new technologies, methods, and processes
  • Knowledge of HIPPA and other healthcare security and data protection regulations
  • Professional demeanor, appearance, and positive attitude


What qualifications you will need:

  • Bachelors Degree required, Master's preferred
  • Three or more years in a leadership role
  • Seven or more years of experience in information technology, information security, privacy and/or healthcare

Licenses, Certifications, & Training:

  • CISSP Preferred
  • HCISPP Preferred

Knowledge, Skills, Abilities, Behaviors:

  • Service and Quality Excellence: Ability to demonstrate an uncompromising commitment to delivering exceptional care to create an unmatched value proposition for our patients. Required
  • Honor our Mission and Values: Ability to build trust and act with authenticity to cultivate a culture of integrity, inclusion, and mutual respect. Required
  • Effective Decision Making: Ability to make timely, informed decisions that are in the best interest of our patients, employees, providers, community and HCA. Required
  • Attain and Leverage Strategic Relationships: Ability to develop and strengthen collaborative relationships with both internal and external stakeholders to advance the care of our patients and the growth of HCA. Required
  • Lead and Develop Others: Ability to lead others to accomplish organizational goals and objectives; provide meaningful coaching and mentoring to increase the capabilities of individuals and teams and drive employee engagement. Required
  • Communicate with Impact: Ability to deliver information in a clear, concise, and compelling manner to effectively engage others and achieve desired results. Required
  • Achieve Success through Change: Ability to identify opportunities for improvement and innovation, remove barriers and resistance, and enable desired behaviors. Required
  • Drive Execution and Financial Results: Ability to commit to the success and financial wellbeing of HCA by challenging others to excel and hold themselves and others accountable for achieving results. Required


Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
  • Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
  • Wellbeing support, including free counseling and referral services
  • Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
  • Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
  • Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
  • Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

About HCA Healthcare

HCA Healthcare Careers

Join the dedicated team at HCA Healthcare, a leading provider in the medical field, and be part of a company known for its exceptional care and commitment to innovation. At HCA Healthcare, we offer a variety of job opportunities that allow professionals to grow their careers in a supportive and diverse environment.

Work You’ll Do

At HCA Healthcare, you will contribute to a culture that values patient care above all. Our team members are equipped with the skills and resources needed to provide outstanding healthcare services. With positions ranging from nursing to administrative roles, HCA Healthcare is actively hiring and offers a dynamic workplace where leadership and professional growth are encouraged.

Innovate and Lead

Join a team where innovation is at the heart of everything we do. HCA Healthcare is a place where you can lead efforts to improve patient outcomes using the latest technologies and practices in the healthcare industry. Our leadership is committed to fostering a culture of diversity and inclusion, ensuring all team members can thrive.

Professional Growth and Development

HCA Healthcare believes in nurturing the growth of its employees through robust professional development and training programs. Whether you are just starting your career or are a seasoned professional, we provide the tools and training necessary to advance your skills and take on new challenges. Explore our wide range of career paths and find the position that best suits your skills and passions.

Benefits and Culture

Our employees enjoy a range of benefits designed to support their physical, financial, and emotional well-being. From comprehensive health insurance to retirement plans and employee wellness programs, HCA Healthcare takes care of its team. Our inclusive culture and commitment to work-life balance make HCA Healthcare a desirable place to work.

Internship and Networking Opportunities

For those new to the healthcare field, HCA Healthcare offers internship programs that provide real-world experience and a pathway to full-time employment. Additionally, our extensive professional network allows for endless networking opportunities, helping you to build relationships and advance your career.

Join Our Team

Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Ready to start your journey with HCA Healthcare? Prepare your resume, sharpen your interview skills, and apply today to become part of a team that’s dedicated to improving lives.

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Learn more about HCA Healthcare
Size
204,000 employees
Market Cap
$67.9 billion
Industry
Net Income
$3.7 billion
Founded
1968
5 Year Trend
+7.2%
Revenue
$51.5 billion
NASDAQ

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