Requisition ID: 268045
Contributes to the overall success of the Adjudication Centre of Expertise / Global Operations in Canada ensuring specific individual activities conducted are in compliance with governing regulations, internal policies and procedures.
ACE enables a superior credit adjudication experience for customers, employees, and partners aligned to the Bank's Risk Framework.
The Manager, Credit Risk is responsible for exercising sound credit judgement, providing quality credit exception decisions while balancing production objectives. The incumbent demonstrates the ability to deliver sound decisions on more complex credit deals.
The role ensures efficient and effective use of resources to deliver consistent, timely, high-quality customer service. Adjudicates credit applications within the Bank's risk framework and adheres to Bank policy and established exception authority.
Is this role right for you? In this role, you will:Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Provide high quality and in-depth credit decisions by:
- Effectively analyzing partner submissions complex application information and associated documents and rationale Ensuring consistent application of policies and processes to credit decisions, including adherence to regulatory
requirements - Exercising advanced credit judgement and skills in approving and declining credit applications within established limits Ensuring accurate and complete documentation of rationale for every credit decision; including the assessment of the applicable 5 Cs of credit
- Presenting sound and effective recommendations on credit requests above established limits
- Deliver an effective and timely customer experience by:
- Ensuring all partner interactions are professional, respectful, and value added
- Providing recommendations, alternatives or restructure credit requests, as appropriate
- Providing coaching, direction and guidance to partners relating to credit applications as required
- Acting with a sense of urgency in response to partner requests and inquiries to assist in meeting customer needs and expectations
- Consistently achieving KPI target as established
- Responding promptly and effectively to credit requests and concern
- If applicable, Contributing to Deal Support (Contact Centre Internal to ACE) to deliver advice on Credit deals, achieve call answer rate and other relevant customer centric metrics
Taking personal accountability for Lean management activities in order to support continuous improvement through collaborative problem solving, huddles, standard approach to work, visual controls, coaching etc. - Contributing to the evolution of Lean methodology at ACE
- Ensuring decisions are replicable and transparent with appropriate diarized rationale
- Champion clarity and risk-based policy improvements across all products.
- Making loan decisions within approved lending limits and ACE Limits and Exception Authorities as documented
- Identifying and escalating any identified issues (e.g. Anti-Money Laundering-AML; Privacy; Know Your Customer-KYC; Compliance)
- Promoting a positive work environment that enhances employee satisfaction
- Active participation in personal development and functional learning as established
- Acting on feedback received and embrace and implement change
- Leads development tasks and/or mentorship of peers, as required
Do you have the skills that will enable you to succeed in this role?- Comprehensive knowledge of Bank products and services
- Expertise in lending policies, financial analysis, risk assessment, credit structuring, collateral, documentation, regulatory requirements, and accounting practices
- Proven credit judgment and ability to analyze financial statements
- Strong analytical and problem-solving skills
- Knowledge of relevant systems for ACEStrong understanding of compliance requirements (AML, KYC, Privacy)
- Strong team collaboration and stakeholder management skills
- Bilingual communication skills (English/French, if applicable)
- Strong organizational and decision-making abilities in high-volume environments
- Experience in a Lean environment is an asset
In addition to French, the successful candidate must also have sufficient knowledge of English, as the work involves interacting and collaborating regularly with groups and individuals based in Toronto, as well as constantly interacting with other people, including clients, who speak English, locally and elsewhere.
Location(s): Canada : Quebec : Montreal || Canada : Alberta : Calgary || Canada : British Columbia : Vancouver || Canada : Ontario : Hamilton || Canada : Ontario : Mississauga
