OverviewManager, Credit & Collections Arcwood is seeking a highly-organized and detail-oriented Manager, Credit & Collections to oversee our Collections department. As the Manager, you will be response for developing and implementing strategies to effectively manage credit and collect outstanding debt owed to our organization.
Ideal candidates will have a strong background in credit evaluation, collections, excellent communication skills, strong reporting capabilities, and the ability to lead a team to achieve departmental goals.
This position is hybrid in office 4 days a week at Indianapolis office.- Prioritizes health and safety by adhering to policies, processes and maintaining safe practices at all times
- Develops and implements effective collections strategies and procedures to maximize debt recovery while maintaining positive customer relationships
- Manages a team of credit and collections agents, providing providing guidance, support, and training as needed
- Monitors and analyzes the performance of the Credit and Collections team, implementing measures to improve productivity and success rates
- Reviews and evaluates new and existing accounts, cash application processes, and delinquent accounts, determining appropriate actions to be taken in accordance with Company policies and legal requirements
- Communicates with customers regarding their credit worthiness, outstanding debts, negotiating payment plans, settlements or other resolutions
- Maintains accurate and up-to-date records of all credit and collections activities, ensuring compliance with regulatory guidelines and internal policies
- Collaborates with cross-functional teams, including Legal, Finance, and Customer Experience to resolve complex or escalated customer issues
- Stays current on industry trends and best practices in credit and collections, implementing new strategies or technologies as needed to improve efficiency and revenue results
- Prepares regular reports on credit and collections activities, presenting data and insights to leadership as well as end-period reporting as needed
- Develops and maintains relationships with external collection agencies, attorneys, and other service providers as necessary
- Takes on additional duties as assigned to support the team and organization
Education- Bachelor's degree (required); degree within business administration, finance or related field (preferred)
Experience- 5+ years of experience in collections (required)
- Previous experience within a supervisory role (preferred)
- Demonstrated experience and proficiency in utilizing collections software and systems (required)
Benefits, Compensation & Workforce DiversityArcwood offers competitive pay and bonus incentives. Benefits include choice of medical, dental, and vision plans, flexible spending or health savings accounts, employee and dependent life insurance, short and long-term disability, 401(k) savings plan with 7% company match, and tuition reimbursement.
