Salary: $130,349.40 - $166,363.44 Annually
Location : 1290 Ridder Park Drive, San Jose, CA
Job Type: FULL-TIME
Job Number: 2627-07-01-215043
Department: Human Resources
Opening Date: 07/13/2026
Closing Date: 7/27/2026 11:59 PM Pacific

The Position
The is accepting applications for Manager - Credentials Services.

Under the direction of an assigned administrator, organizes and directs the activities and operations of the Santa Clara County Office of Education's Credentials Services Department; supervises the processing and approval of credentials for certificated employees of the schools throughout the County; supervises the registration of credentials and State-mandated assignment monitoring; train and evaluate the performance of assigned personnel; provides professional development and training opportunities for assigned personnel.
The ideal candidate will be knowledgeable in the licensing and credentialing standards, procedures, and regulations governing professional educators in the State of California. They will be an effective leader and coach with exceptional communication, capable of building strong collaborative relationships with internal and external stakeholders. The successful candidate will demonstrate a strong customer-service orientation, a commitment to continuous improvement, and the ability to develop innovative solutions to complex challenges.
This position is full-time, in-person and has a work year of 12 months, 260 days per year, 8 hours per day.

Leadership team members are eligible to receive a $2,500 annual stipend for a master's degree and a $2,500 additional stipend for a doctorate, provide official documentation is submitted.
Example of Duties and Responsibilities
To learn more about this position, to view the job description.

Education and Experience
Any combination equivalent to:

• Education: Graduation from high school supplemented by college-level course work in human resources or related field, and
• Experience: Five years increasingly responsible human resources experience including three years of experience in certificated personnel and credentials.

LICENSES AND OTHER REQUIREMENTS:

• Valid California driver's license.

Supplemental Information
APPLICATION PROCEDURES
The following application materials are required:

1. Completed SchoolJobs.com Application
2. Cover letter
3. Resume
4. One letter of recommendation

*NOTE: Supplemental questions are included in the application form and will be used in the initial screening process. Please answer these questions as fully as possible.
The application and materials must be received by application deadline. Incomplete or late applications will not be accepted. If you are unsure if your application and all required materials have been received, please contact the recruiter for this position, prior to the final filing date.

EXAMINATION PROCEDURES

• Assessmentsand interviews may take place virtually or in-person.
• Following the final filing date, the qualifications of all candidates will be evaluated.
• The most qualified candidates will be invited to participate in a written exam, tentatively scheduled for August 4, 2026.
• Those who pass the written exam will be invited to participate in an oral examination with subject matter experts, tentatively scheduled for August 13, 2026
• Based on the final scores of qualified candidates, Classified Personnel Services will establish a ranked candidate list.
• Selected candidates from the list will be invited to a second interview with the hiring authorities, tentatively scheduled for the August 20, 2026
• Second interview may be held in-person.
• Candidates will be invited over email to participate in examination and selection steps, using the email supplied within their Governmentjobs.com applications, or as updated by candidates in their Governmentjobs.com master profiles. Therefore, it is recommended that candidates check their email at least daily.

NOTE: Examination procedures are subject to change as deemed necessary by the Director - Classified Personnel Services. Candidates who test successfully for placement on the eligibility list may be certified to other related positions without further testing requirements, OR job posting announcements. The right is reserved to add, eliminate, or adjust testing steps and/or information on the posting, at any time, during the position posting and testing process, which may include, but is not limited to, further testing, inclusive to on-the job testing, recruitment, and recruitment extensions, which may be for less than 15 days, after an eligibility list has been certified, which may cause adjustments on the eligibility list, as evaluated to be reasonable or necessary.
NOTE: Examination procedures are subject to change as deemed necessary by the Director - Classified Personnel Services. Candidates who test successfully for placement on the eligibility list may be certified to other related positions without further testing requirements, OR job posting announcements. The right is reserved to add, eliminate, or adjust testing steps and/or information on the posting, at any time, during the position posting and testing process, which may include, but is not limited to, further testing, inclusive of on-the job testing, recruitment, and recruitment extensions, which may be for less than 15 days, after an eligibility list has been certified, which may cause adjustments on the eligibility list, as evaluated to be reasonable or necessary.
SB 848 COMPLIANCE - EFFECTIVE JANUARY 1, 2026

Effective January 1, 2026, and in accordance with California Education Code Section 44051(a)(1), and SB 848 any applicant for a non-teaching position must disclose a complete list of every school district, county office of education, charter school, state special school and diagnostic center operated by the department of education, and private school that the applicant has previously been an employee of, including full-time, part-time, or substitute roles. Failure to provide this information may be considered an act of dishonesty and could affect hiring decisions.
HEALTH, WELFARE, AND OTHER BENEFITS:

The Santa Clara County Office of Education takes pride in offering a benefits program that provides flexibility for the diverse and changing needs of our employees. We provide eligible employees with valuable benefits options including:

• Medical, dental, and vision insurance
• Fertility healthcare and family forming benefits
• Flexible Spending Account (FSA)
• Employee Health and Wellness Program, including Employee Assistance Program and Mental Health and Well-Being resources
• Life insurance and long-term disability coverage
• California Public Employees Retirement System (CalPERS)
• 403b or 457 Retirement Accounts
• Paid Vacation
• Paid Sick Leave
• 16 Paid Holidays (including 2 floating holidays)
• Tuition Reimbursement

Benefit and Retirement information may vary depending on the bargaining unit. Full-time employees (30 hrs.+/ weekly) are offered free dental and vision coverage for themselves and eligible dependents. Most medical plans are offered at no cost to employees and their eligible dependents. For more information, please visit our benefits page:
ACCOMMODATION REQUESTS:
Candidates who require reasonable accommodations for any part of the testing process must contact Classified Personnel Services (CPS) at least three (3) days prior to the scheduled test date at 408-453-6845. Hearing-impaired individuals may contact the California Relay Service at 1-800-735-2929, then 408-453-6845. After contacting CPS, candidates will be asked to submit documentation supporting their accommodation request. Failure to reach out within the specified timeline may result in an inability to make accommodations.
RECRUITMENT CONTACT:
For questions about the position or recruitment process, please contact:
Yasmeen Husain
(408) 453-6849
[email protected]

Describe your experience answering complex questions related to credentialing. Provide an example of a complex credentialing issue you faced. What resources did you use? What was the outcome? In your response, include the agency where you obtained this experience.
What is your knowledge of State mandated assignment monitoring as it relates to certificated employees of schools?
Required Question