Job DescriptionWhat is the opportunity? In the role of Manager, you will be responsible for managing the daily operations of a team of Senior Specialists responsible for the timely and accurate management of client instructions and corporate action tenders to our depositories and agents on voluntary and mandatory with choice events. The role includes but is not limited to ability to make decisions within area of responsibility, collaboration with colleagues across the organization to get things done, advocating a culture of continuous improvement, and being an access point for resolution of complex event issues as escalated by team members. You will also provide focus and guidance in establishing individual goals, driving performance, and supporting career development for your staff.
What will you do? - Provide procedural and technical support to employees ensuring the accuracy and timeliness of all corporate action entitlements while mitigating risk and creating optimal client experience.
- Establish an environment of continuous improvement that assesses workflow, processes and procedures on an ongoing basis, ensuring maximum efficiency and quality.
- Management of key risk indicators through the continuous root cause analysis of errors and omissions and the implementation of controls designed to mitigate risk and prevent re-occurrences.
- Raise and track issues and escalate to appropriate level where required. Manage complex issues through to resolution working with various stakeholders.
- Ensure the Entitlement Support Services Team is kept appraised of all potential client facing issues (outstanding payments, discrepancies with the paying agent, etc.)
- Maintenance of satisfactory internal and external Audit/Regulatory/Risk Ratings and Reviews for area of responsibility.
- Provide focus and clarity in establishing individual goals, driving performance, supporting career development and rewarding individual and team success.
- Participate in the various Entitlements working groups and, in the development, and implementation of ongoing operational changes.
What do you need to succeed?Must have: - Demonstrated leadership and people management abilities
- 5 Years' Securities Industry experience
- knowledge of corporate action principles required to make decisions on non-standard CA events.
- Good judgment at evaluating risk
- Strong problem solving and decision-making skills
- Strong interpersonal skills
Nice-to-have: - Canadian Securities Course
What's in it for you?- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high-performing team.
- Flexible work/life balance options.
- Opportunities to do challenging work.
- Opportunities to take on progressively greater accountabilities.
- Access to a variety of job opportunities across business.
Job SkillsCustomer Service, Customer Service Management, Decision Making, Interpersonal Relationship Management, Investment Performance Measurement, Operational Delivery, Process Improvements, Risk Management, Time Management, Treasury Management
Additional Job DetailsAddress:RBC CENTRE, 155 WELLINGTON ST W:TORONTO
City:Toronto
Country:Canada
Work hours/week:37.5
Employment Type:Full time
Platform:WEALTH MANAGEMENT
Job Type:Regular
Pay Type:Salaried
Posted Date:2026-08-05
Application Deadline:2026-08-20
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.
Pay RangeThe expected pay range for this position is:
$67,000.00 - $110,000.00
The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.
You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.
RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
