American Airlines

Manager, Control Center

American Airlines • $98K — $134K *
Chicago, IL 60629In-Person
Transportation
5 - 7 years of experience
3 days ago
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's or Master's in Business Management or Aviation Science, or equivalent experience
  • 5+ years in a leadership role within operations
  • Experience with RES and DECS systems
  • Familiarity with airport operational processes
  • Ability to pass FAA background checks for airport access

Responsibilities

  • Oversee daily aircraft movement operations and staff management
  • Lead daily shift briefings and compile operational reports
  • Identify and address operational challenges in real-time
  • Monitor station performance and analyze trends
  • Resolve operational irregularities in compliance with procedures
  • Communicate effectively across multiple departments and agencies
  • Mentor Control Center staff for growth and development
  • Lead execution of Emergency Action plans

Benefits

  • Travel perks for employees, family, and friends across a wide network
  • Immediate access to health, dental, prescription, and vision benefits
  • Comprehensive wellness programs to support overall health
  • 401(k) program with employer contributions
  • Employee Assistance Program and additional perks like pet insurance and travel discounts
Full Job Description
5/29/26

Location: Chicago O'Hare Intl Apt (ORD-TRML)
Cities: Chicago - IL
Requisition ID: 85968
This job will continue to be posted until at least 6/7/2026. If interested, please apply prior to this date.

Job Description

Why you'll love this job

  • Responsible for coordinating the activities of Operations and oversees the Operations Planners to effect daily on-time performance.
  • This role is a part of the Control Center team within the Airports group.
  • The pay range for this role is $98,000 to $134,000, taking into account the qualifications and experience of the selected candidate.


What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
  • Oversees the activities of AA employees who perform the movement of aircraft
  • Chairs daily shift briefings and prepares daily station tour reports and analysis for station dependability
  • Identifies daily challenges that will hinder operational objectives and communicates operational plans effectively
  • Remains available and flexible to pivot in realtime based on operational needs
  • Monitors station arrival/departure dependability performance while analyzing trends
  • Investigates and resolves all operational irregularities to ensure compliance with AA operating procedures
  • Adjudicates properly the Delay Code Handbook and AYR procedures
  • Communicates with all local operating departments as well as IOC, MOC, AA central loads, and outside agencies pertaining to AA operational schedule and effectively interprets information from the various sources
  • Works rotating/flexible shifts as operationally required
  • Performs other duties as requested while adjusting to operational needs
  • Look ahead and take advantage of opportunities to mentor and develop Control Center CSM and coordinator staff to advance the future of the organization
  • Ensure all Team members comply with American Airlines attendance, performance, and work environment policies.
  • Lead and manage the execution of Emergency Action plans


All you'll need for success

Minimum Qualifications- Education & Prior Job Experience
  • Bachelor's Degree or Master's Degree in Business Management or Science in Aviation or equivalent experience/training
  • 5+ years of leadership operational experience leading people or relevant experience
  • Substantial experience in both RES and DECS

Preferred Qualifications- Education & Prior Job Experience
  • Airport Control Center or Integrated Operation Center Experience

Skills, Licenses & Certifications
  • Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
  • Ability to handle multiple concurrent assignments/projects and be flexible to lead those projects to completion when required
  • Skills in excellent leadership and teamwork with a proven ability to work effectively in a variety of situations
  • Ability to be self-driven, highly motivated, creative, and results-oriented
  • Ability to work well under pressure and a variety of work schedules
  • Ability to effectively collaborate with stakeholders across different departments
  • Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable


What you'll get

Feel free to take advantage of all that American Airlines has to offer:
  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

About American Airlines

US Airways provides international and domestic air transport in the United States. It is owned by the American Airlines Group. US Airways utilizes a fleet of 343 mainline jet aircrafts, along with 278 regional jet and turbo-prop aircrafts operated by contract and subsidiary airlines under the name US Airways Express. It was originally established as All American Aviation.It operates an airline network with 193 destinations in 24 countries in North America, South America, Europe, and the Middle East. It also operates the US Airways Shuttle, a US Airways brand which provides hourly service between Boston, New York City, and Washington, D.C.As of October 2013, US Airways employed 32,312 people worldwide and operated 3,028 daily flights.US Airways is a member of Oneworld, and it currently operates along with American Airlines as a result of a merge between the two holding companies of these airliners.US Airways was established in 1973. It operates hubs at Charlotte/Douglas International Airport, Philadelphia Inte...

American Airlines Careers

Join the dynamic team at American Airlines, a leader in global aviation and an innovator in the airline industry. With a wide range of job opportunities, American Airlines is the perfect place to advance your career, offering roles that cater to a variety of skills and professional interests. Work You’ll Do At American Airlines, you will be part of a team that is dedicated to providing world-class service and shaping the future of travel. Our employees enjoy a culture of collaboration and respect, where diversity and inclusion are celebrated. With American Airlines, you can contribute to a legacy of innovation and leadership in the skies. Transform Your Career American Airlines is not just a company; it's a community where you can grow your career through a robust suite of professional development and diversity training programs. Our leadership is committed to nurturing talent and recognizes the value of each individual’s growth. Join a team that leads with integrity and a passion for progress. At American Airlines, your career trajectory is bolstered by our commitment to innovation and excellence in the aviation industry. Internship Opportunities Kickstart your career with an internship at American Airlines. Gain invaluable industry experience, build your resume, and make connections that will propel your professional life. Our internships offer hands-on experience in a variety of departments, helping you discover your path in the aviation industry. Benefits of Working With Us American Airlines places immense value on the well-being of its team members. Employees enjoy competitive benefits including health, dental, and vision insurance, employee discounts, and flexible spending accounts. More than just perks, our benefits are designed to support your life, both at work and at home. Explore Job Opportunities Whether you’re looking to enhance your career in engineering, customer service, or leadership, American Airlines has a position that will match your skills and passions. We are continuously hiring and looking for motivated individuals who are ready to take their careers to new heights. Stay Connected Join Our Team Search open positions that align with your skills and interests. We are looking for passionate, curious, and solution-driven team players. SEARCH AMERICAN AIRLINES JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at American Airlines.
Learn more about American Airlines
Size
123,400 employees
Market Cap
$8 billion
Industry
Aerospace & Defense
Net Income
-$8.8 billion
Founded
1930
5 Year Trend
-5.7%
Revenue
$17.3 billion
NASDAQ
AAL
* Ladders Estimates

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